Top 50 Helpdesk technician Jobs in Pontiac Mi

IT Help Desk Technician
CNS Healthcare —Pontiac, MI
- $17.43 - $20.50 an hour
- On call
- HIPAA
- High school diploma or GED
- Assembly
- Paid parental leave
- Paid holidays
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IT Support Technician
Metro Vein Centers —West Bloomfield Township, MI
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Medical office experience
- HIPAA
- Paid holidays
- Disability insurance
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The Desktop Support Technician II
Masco —Livonia, MI
- $23.80 - $37.35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
ONSITE IT SUPPORT TECHNICIAN
QUANTUM SERVICES GROUP LLC —Auburn Hills, MI
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
12d
IT Support Technician
Detroit Defense —Troy, MI
- $54,000 - $62,000 a year
- Full-time
- Mid-level
- Windows
- Military encouraged
- Health savings account
- AD&D insurance
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Help Desk Technician
Mercantile Bank —Troy, MI
- Full-time
- Office
- Windows
- Travel
- Health savings account
- Employee stock purchase plan
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Help Desk Technician
Chase Plastics Services Inc —Clarkston, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Service Desk Technician Level 2
Auxiom LLC —Rochester, MI
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
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2d
IT Support Technician
Howard Ternes Packaging Company —Livonia, MI
- $50,000 - $85,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
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IT Help Desk
Andersen Material Handling —Wixom, MI
- Full-time
- Azure
- Mid-level
- Office
- Health insurance
- Dental insurance
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2d
Help Desk Support Technician (Edustaff)
Utica Community School District —Sterling Heights, MI
- $17.25 an hour
- Weekends as needed
- English
- Mid-level
- Office
Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Service Delivery Coordinator/Dispatch (Non Technical Role)
TAZ Networks —Clinton Township, MI
- Email
- Hybrid work
- Mid-level
- Office
- Leadership
- Work from home
Maintenance Manager (auto parts manufacturing)
CSM Manufacturing Corp. —Wixom, MI
- Full-time
- Word processing
- Engineering
- Mid-level
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MAINTENANCE TECHNICIAN
Merlin Entertainments —Auburn Hills, MI
- $18.50 an hour
- Full-time
- Cleaning
- Warehouse experience
- Entry level
- Dental insurance
- Tuition reimbursement
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Warren, MI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Facilities Technician
Archdiocese of Detroit —Bloomfield Hills, MI
- Weekends as needed
- High school
- Mid-level
- 3 years
Quick Apply
Service Technician LG, In-Home
Sears Home Services —Sterling Heights, MI
- $17 - $20 an hour
- 8 hour shift
- Background check
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
IT Engineer
LM MANUFACTURING LLC —Detroit, MI
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply

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helpdesk technician jobs near pontiac mi

IT Help Desk Technician

CNS Healthcare -
Pontiac, MI

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Job Details

$17.43 - $20.50 an hour

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Loan forgiveness

Qualifications

Maintaining patient confidentiality
High school diploma or GED
Driver's License
Phone customer support
Internal employee customer service
Desktop (troubleshooting support)
Data entry
Productivity software

Full Job Description

What we are looking for:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking learning-oriented candidates who are resourceful and take initiative in a dynamic work environment. The right candidate for this position is someone who takes pride in their customer service skills and is willing to go the extra mile to support our teams. We are looking for someone who will thrive as a collaborative member of our Information Technology team.

This position is responsible for providing expert-level support in Information Technology systems. Our Help Desk Technicians provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with business applications, electronic health record systems, processes, and Information Technology devices.

Compensation Range:

The starting pay for this position is $17.43 - $20.50 hourly rate, and is based on non-discriminatory factors such as skills and experience.

What’s in it for you:

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more! (https://www.cnshealthcare.org/careers/)

Comprehensive medical insurance options
Employer-paid benefits including dental, vision, life, and short-term disability insurance
Retirement program with generous company default contribution and match
Generous PTO program starting at 18 days annually
16 paid holidays, including 3 floating holidays
Paid parental leave
Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Field support tickets, calls, chats, emails, and/or other communication from users
Identify, investigate, and resolve user problems with computer software and hardware including, but not limited to local and wireless networks, telecommunication systems, Microsoft 365, electronic health record systems, user profiles, and access rights.
Assemble, install, configure, and test Information Technology equipment and associated software.
Collaborate with other staff and vendors to solve problems.
Provide end user support onsite and remotely.
Participate in on-call rotation to support off-hour scheduled maintenance, support for users, and technical incidents.
Perform preventative maintenance for computer, data communication and/or peripheral equipment; test and apply security standards.
Ensure that the CNS Healthcare standards of customer service are applied to interactions with individuals served, guests, and staff.
Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
Document all procedures, processes, and measuring performance of systems.
Provide regular updates on assigned projects, tasks, and the resolution of technical issues.
Maintain knowledge of technology innovations and trends.
Perform other related duties as assigned.

Qualifications

Required:
- High School Diploma or General Education Diploma (GED)
- A minimum of 1 year of experience in a technical support role or similar
- Valid and unrestricted Driver's License
- Ability to quickly learn an array of computer hardware and software systems
- Proficiency with Microsoft Office Suite or related software
- Proficiency in word processing, data entry, and telephone skills
- Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
- Ability to explain technical issues to technical and nontechnical internal and external stakeholders
- Ability to be forward thinking and take initiative to accomplish goals and objectives
- Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
- Strong analytical and problem-solving skills

Preferred:
- Associate degree in information systems or similar
- Certification in technology field or similar
- Proficiency with electronic health records (EHRs)

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.
CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
Visit our website to learn more about our mission, vision, and values! (https://www.cnshealthcare.org/mission/)

COVID-19 Vaccination: CNS Healthcare complies with federal, state, and local laws in regard to COVID-19 vaccination. Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for medical or religious exemptions to these requirements in accordance with applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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helpdesk technician jobs in pontiac mi

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