Top 22 Loan servicing specialist Jobs in Pontiac Mi

Servicing - Customer Advocate (SPOC)
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Spanish
- Mid-level
- Office
- Paid training
- Health insurance
Mortgage Servicing Platform IT Specialist
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Computer science
- Computer Science
- System design
- Paid time off
- Parental leave
Servicing Specialist, Government/GNMA
AD Mortgage —Troy, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Health insurance
Quick Apply
Bankruptcy Specialist
TOWNE MORTGAGE COMPANY —Troy, MI
- Full-time
- Remote
- Writing skills
- Organizational skills
- 1 year
Quick Apply
1d
Commercial Client Support Specialist
First Merchants Bank —Royal Oak, MI
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Member Services Specialist - Auburn Hills
MSU Federal Credit Union —Auburn Hills, MI
- From $18 an hour
- Evening shift
- Hybrid work
- High school
- Basic math
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Fair Lending Specialist, Sr
loanDepot —Southfield, MI
- $28.85 - $50.24 an hour
- 5 years
- Bachelor's degree
- Senior level
- Wellness program
- Health insurance
Quick Apply
Bancorp Resolution Specialist - DEX
Fifth Third Bank —Farmington Hills, MI
- Full-time
- Research
- Mid-level
- Office
Post Sale Specialist in Mortgage Servicing
AD Mortgage —Troy, MI
- Full-time
- Mid-level
- Office
- Finance
- Paid training
- Health insurance
Quick Apply
Small Business Lending Specialist
No Hesitation LLC —Detroit, MI
- $72,000 - $84,000 a year
- Part-time
- Hybrid work
- CRM software
- Google Workspace
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
Call Center Representative
FreeStar Financial Credit Union —Clinton Township, MI
- From $18 an hour
- Full-time
- Hybrid work
- 3 years
- High school diploma or GED
- Entry level
- Tuition reimbursement
- Paid time off
Quick Apply
10d
Mortgage Foreclosure Specialist
AD Mortgage —Troy, MI
- Full-time
- Mid-level
- Office
- Finance
- Paid training
- Health insurance
Quick Apply
Merrill Advisor Development Program - Financial Advisor: West Central Michigan Market
Bank of America —Auburn Hills, MI
- Full-time
- Background check
- Microsoft Excel
- Computer literacy
Merrill Advisor Development Program - Financial Advisor: Bloomfield Hills Greater Detroit Market
Bank of America —Bloomfield Hills, MI
- Full-time
- Background check
- Microsoft Excel
- Computer literacy
Member Service Specialist
Zeal Credit Union —Southfield, MI
- Full-time
- Office
- Financial services
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
18h
Capital Markets Head Trader
AD Mortgage —Troy, MI
- Full-time
- Sales
- Office
- 3 years
- Paid training
- Health insurance
Quick Apply
Food Service Staff
Meridian - hs —Waterford, MI
- From $15 an hour
- Full-time
- Background check
- Serving
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
3d

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Servicing - Customer Advocate (SPOC)
United Wholesale Mortgage —Pontiac, MI
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size…
Mortgage Servicing Platform IT Specialist
United Wholesale Mortgage —Pontiac, MI
Process Creation and Documentation: Create, own, and maintain comprehensive documentation for all end-to-end technical processes, including a centralized…

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Servicing - Customer Advocate (SPOC)

United Wholesale Mortgage -
Pontiac, MI

Apply Now

Job Details

Full-time

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Compliance with loan regulations
Federal Housing Administration (FHA) loans
Caseload management
Real Estate Settlement Procedures Act (RESPA)
High school diploma or GED
Schedule management
FNMA
Veterans Affairs (VA) loans
Legal compliance

Full Job Description

At United Wholesale Mortgage (UWM), the Single Point of Contact (S.P.O.C.) Specialist plays a critical role in supporting homeowners facing financial hardship by acting as their primary liaison throughout the default servicing process. As a SPOC Specialist, you’ll provide personalized, high-touch service, guiding borrowers through options such as repayment plans, loan modifications, and other loss mitigation solutions — all while maintaining UWM’s gold-standard reputation for communication, accuracy, and client service.

This role requires 100% onsite attendance in our Pontiac office.

WHAT YOU WILL BE DOING:

Serve as the dedicated point of contact for assigned borrowers from the time they are identified as at-risk of default through resolution.
Deliver proactive, empathetic communication, providing regular updates on account status, required documentation, and next steps.
Educate borrowers on their mortgage assistance options, including forbearance, repayment, loan modification, short sale, and deed-in-lieu of foreclosure.
Facilitate the collection and review of loss mitigation applications, ensuring completeness and timely submission in compliance with CFPB, RESPA, Reg X, and investor guidelines.
Partner internally with teams across servicing, underwriting, legal, and foreclosure to manage borrower files and ensure all milestones are met within required timelines.
Maintain accurate and timely case notes in UWM systems for every borrower interaction and document received.
Own borrower issues end-to-end and ensure resolutions are compliant, timely, and aligned with UWM’s commitment to client experience.
Identify opportunities to improve the borrower’s experience and work closely with leadership to implement best practices.

WHAT WE NEED FROM YOU:

Must-Have Qualifications:

2+ years of experience in mortgage servicing, default management, or a client-facing servicing role.

High school diploma or equivalent (college degree preferred).
Must have previous SPOC experience.
Strong organizational and time management skills – ability to handle multiple borrower cases simultaneously with a high level of accuracy.
Knowledge of Fannie Mae, Freddie Mac, FHA, VA, and USDA loss mitigation programs.
Understanding of federal and state regulations, including CFPB’s SPOC requirements, RESPA, and Reg X.

Nice-to-Have Qualifications:

Experience with servicing platforms such as MSP (Black Knight).
Familiarity with UWM systems, tools, or lending processes.
Bilingual fluency (especially in Spanish) a plus.

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi

DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Apply Now

Refine Your Search

loan servicing specialist jobs in pontiac mi

Servicing - Customer Advocate (SPOC)

Mortgage Servicing Platform IT Specialist

Servicing Specialist, Government/GNMA

Bankruptcy Specialist

Commercial Client Support Specialist

Call Center Member Services Specialist - Auburn Hills

Fair Lending Specialist, Sr

Bancorp Resolution Specialist - DEX

Post Sale Specialist in Mortgage Servicing

Small Business Lending Specialist

Call Center Representative

Mortgage Foreclosure Specialist

Merrill Advisor Development Program - Financial Advisor: West Central Michigan Market

Merrill Advisor Development Program - Financial Advisor: Bloomfield Hills Greater Detroit Market

Member Service Specialist

Capital Markets Head Trader

Food Service Staff

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