Top 1 Administrative services managers Jobs in Pooler, Ga

Front Desk Manager
City Express by Marriott Pooler Savannah Airport, GA —Pooler, GA
- Full-time
- Sales
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
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10d

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Front Desk Manager
City Express by Marriott Pooler Savannah Airport, GA —Pooler, GA
Ensures front desk staff is trained in all front desk operations, including check in/check-out procedures, telephone procedures, hotel amenities and computer…
Quick Apply
10d

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Front Desk Manager

City Express by Marriott Pooler Savannah Airport, GA
Pooler, GA

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Paid holidays
Disability insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Managing maintenance teams
Physical security
Hotel regulations compliance
Hospitality industry recruitment experience
Sales
Employee grievance management
Safety regulations
Operations coordination
Identifying new business opportunities
Hotel quality control
Filing
HR legal compliance
Revenue management
Managing hospitality teams
Hotel quality assurance
Mid-level
Frontline customer support management
Financial performance report preparation
Leadership development
Compensation administration
Quality control audit
Hotel room assignment management
Team development
Customer service training (staff training program)
Team management
Financial control management
Maintenance schedule development
Increasing sales revenue
Employee relations management
Mentoring

Full Job Description

Front Desk Manager

About Us

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description:

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

PREFER MARRIOTT EXPERIENCE AND LIGHTSPEED PMS EXPERIENCE

Benefits

Paid time off and holidays
Dental, & Vision Insurance
Life Insurance
Short & Long Term Disability
Accidental Insurance
Hospital Indemnity
Critical Illness
Flex Spending Account
Incentives
Employee Lunches
Associate of the Quarter and Associate of the Year

Essential Job Functions:

Guest Service

Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest services in responding promptly to guest needs.
Is committed to making every guest satisfied.
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
Develops added value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Meets or exceeds hotel guest satisfaction measures.
Ensures hotel standards and services contribute to the delivery of consistent guest service.

Front Desk Management

Acts as manager on duty for hotel and manages front desk operations.
Ensures front desk staff is trained in all front desk operations, including check in/check-out procedures, telephone procedures, hotel amenities and computer systems.
Leads and assists in Revenue Management functions. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
Produce accurate financial reports on time.
Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists.

Human Resources

Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
Maintains a positive, cooperative work environment between staff and management.
Emphasizes employee selection, training and development as a way of doing business.
Ensures all hotel employees know hotel objectives.
Ensures personnel files are accurate and comply with both local and federal laws and regulations.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely manner.
Ensures employees understand policies, pay procedures, bonus plans and benefits.
Helps develop management talent by acting as a mentor for direct reports.
Ensures completion of training objectives and development plans.
Monitors and maintains acceptable turnover levels.

Safety and Security

Knows local health and safety codes and regulations that apply to the hotel.
Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Operations

Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.
Has acceptable property quality audits.
Periodically inspect rooms, building exterior, parking lot, etc.

Additional Responsibilities:

Any other duties assigned by Supervisor

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.

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administrative services managers jobs in pooler, ga

Front Desk Manager

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