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Savannah College of Art and Design —Savannah, GA
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Housing Operations Technical Analyst

Savannah College of Art and Design -
Savannah, GA

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Job Details

Full-time

Qualifications

Driver's License
Bachelor's degree
UX
Handling customer service requests

Full Job Description

502408

Savannah, Georgia, United States

SCADhome

Student Services

Full-time

Staff

As a housing operations technical analyst, you will contribute to a positive university environment through data analytics, data operationalization, and the day-to-day management of housing operations. Reporting to the director of housing operations, this role creates workflows and streamlines processes that enforce policy, best utilizes current systems, and innovates new solutions. Overall, you will manage the operations for more than 8,200 students, 8,900 beds, and 24 buildings across three SCAD locations.

In this role, you will deliver exceptional customer service as you manage student user data in StarRez. For SCAD Savannah students, you will implement room selection, assignments, change requests, and cancellation processes, and enforce the Housing License Agreement. Additional responsibilities include serving as a liaison between residential students and physical resources for work orders; supporting, programming, and testing residence life and housing software platforms; managing the SCADhome help desk on a daily basis; and providing guidance, training, and development to SCADhome staff regarding housing operations processes.

Minimum qualifications:

Bachelor’s degree
Excellent customer service and user experience skills
Ability to work in a fast-paced, dynamic office environment

Preferred qualifications:

Master’s degree in software engineering, service design, user experience, data analytics, or business
Systems thinking and data analytics background
Experience in IT, university housing and residence life, or student affairs using StarRez

Certificates, licenses, and registrations:

Valid driver’s license

Travel required: 10–20%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

Commitment to inclusion

SCAD is committed to fostering a community of respect that is welcoming to all. The innovative spirit at SCAD enriches inclusion by empowering everyone to comfortably be one's authentic self. We are solutions-driven, collaboratively identifying and solving challenges to sustain a positively oriented environment. We understand when all perspectives are elevated, the university community is strengthened.

Equal employment opportunity disclosure

SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

Prohibition against sexual misconduct

SCAD prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at scad.edu/sexualmisconduct.

Clery Act security report

SCAD is committed to assisting all members of the SCAD community in providing for their own safety and security. Information regarding campus security, personal safety and fire safety, including topics such as crime prevention, crime reporting policies and crime statistics for the most recent three year period, and disciplinary procedures is available on the SCAD safety and security website at scad.edu/safety.

Questions?
Contact [email protected].

Apply Now

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data & technical business analysts jobs in pooler, ga

Housing Operations Technical Analyst

Business Data Analyst I

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