Job Summary:
The Shop Manager reports directly to the District Manager-Fleet Services and is responsible for the maintenance shop's operations, equipment, preventive maintenance, safety, and life cycle of all employees, e.g. talent management, training, performance management, complaint research and resolution in collaboration with corporate office HR and the processing of all HR related paperwork. Complexity of the job includes responsibility for up to 6 or more employees while overseeing a diverse range of shop operations across multiple shifts within a fast-paced environment. This position is responsible for operating within safety and business guidelines. The successful candidate will have strong leadership skills and customer service focus so if you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you. NOTE: Shop Foreman is under a separate job description as an hourly position and responsible for small, less complex shops.
- Total responsibility for the maintenance facility and all activities including but not limited to: all hiring, employee counseling and training, and terminations; assuring they are processed according to proper guidelines
- Ensure payroll is correct and on time
- Ensure all Preventive Maintenance schedules are made on all assigned equipment and certain unassigned equipment
- Manage all shop operations
- Maintain safe and reliable company equipment
- Keep labor costs to Company standards
- Implement and monitors training programs
- Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and operations
- Direct investigations into causes of complaints and respond accordingly in conjunction with the HR Department
- Act as Company's representative before government agencies or legal representatives as directed by Corporate Office
- Keep current on any changes or new procedures within the Company
- Enforce compliance with administrative policies, procedures, safety rules, and government regulations
- Conduct meetings with all employees to keep them up to date with pertinent changes within Estes and the trucking industry
- Ensure good relations with other terminals and shops
- Promote good relations with employees
- Regular attendance is required.
- This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
- High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background; Technical school preferred
- Minimum of 3 years’ experience in maintenance shop and leadership of employees in the trucking industry preferred
- Ability to travel is required
- Knowledge of Federal Motor Carrier Safety Act (FMCSA) rules and regulations
- Must be familiar with American Transportation Association (ATA) parts’ system codes
- Must have mechanical ability and interest in all types of machinery, including but not limited to, tractors (International part number scheme), trailers, forklifts, Moffetts and engines with the ability to trouble shoot and make decisions to correct problems
- Must have experience with repairs on Navistar, Freightliner, Kenworth, Volvo trucks, Cummins, Detroit, Volvo, Paccar and MaxxForce engines, Trailers of all brands, Hyster and Moffett forklifts.
- Must have a valid Driver’s License and an acceptable MVR
- Must have strong Microsoft office skills and AS400 knowledge is a plus
- Must possess basic math and typing skills with attention to detail
- Excellent verbal, written and listening communication skills
- Must be organized with strong time management skills
- Must have proven leadership abilities and skills focused in the areas of strong team building, employee coaching and performance management
- Must have a strong work ethic and good problem identification and resolution skills
- Must be flexible and willing to work any shift, nights, weekends and in any weather condition
- Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
