Area Coach – Summary
The Area Coach is responsible for driving sales, profitability, operational excellence, and people development across multiple Taco Bell restaurants. This role provides leadership, coaching, and strategic direction to Restaurant General Managers while ensuring exceptional guest experiences, strong financial performance, and compliance with Taco Bell brand standards and company policies.
The Area Coach partners with restaurant leadership to develop high-performing teams, build future leaders, execute company initiatives, and create a culture of accountability and operational excellence.
Essential Duties and Responsibilities
The essential duties and responsibilities include, but are not limited to, the following:
Financial Leadership
- Develops and executes annual sales plans, labor budgets, and operating budgets.
- Reviews Profit & Loss statements and coaches Restaurant General Managers to improve profitability.
- Manages labor, food cost, controllable expenses, and overall restaurant financial performance.
- Coordinates capital improvement and repair & maintenance projects.
- Develops action plans to improve sales, profitability, and operational efficiency.
- Completes all required financial and operational reporting accurately and on time.
Operational Excellence
- Ensures all restaurants consistently meet or exceed Taco Bell operational, food safety, cleanliness, hospitality, speed of service, and quality standards.
- Conducts routine restaurant visits to evaluate operational performance and coach restaurant leaders.
- Completes operational assessments and follows up on action plans.
- Ensures compliance with company operating procedures, health department regulations, and food safety standards.
- Maintains high standards for customer service and restaurant execution.
Training & Development
- Ensures at least one restaurant within the area operates as a certified Training Restaurant.
- Partners with the Director of Training to ensure Restaurant General Managers, Assistant General Managers, Shift Leads, Team Trainers, and Team Members complete all required Taco Bell certifications and ServSafe requirements.
- Builds a strong internal leadership bench through coaching, mentoring, and succession planning.
- Develops Restaurant General Managers into successful business leaders.
Guest Experience
- Responds promptly to escalated guest concerns and customer complaints.
- Reviews Voice of the Customer (VOC) results and develops improvement plans.
- Coaches restaurant teams to deliver outstanding hospitality and guest satisfaction.
People Leadership
- Oversees management staffing, retention, succession planning, and leadership development.
- Conducts performance evaluations and provides ongoing coaching and accountability.
- Ensures hiring practices comply with company policies and employment laws.
- Identifies and develops future leaders for promotion opportunities.
- Builds a culture of recognition, accountability, and continuous improvement.
Compliance & Risk Management
- Monitors internal audits, inventory controls, cash handling procedures, and restaurant security.
- Ensures all accidents, incidents, and workers' compensation claims are reported promptly.
- Maintains compliance with health department standards, food safety procedures, and company policies.
- Conducts investigations related to employee relations, cash handling, policy violations, and operational compliance in partnership with Human Resources.
Leadership
- Leads monthly business reviews and area meetings.
- Coaches Restaurant General Managers to improve operational execution and financial performance.
- Supports the execution of national and local marketing initiatives.
- Promotes a culture focused on accountability, teamwork, and continuous improvement.
Supervisory Responsibilities
Responsible for the overall leadership, coaching, development, and performance of approximately 5–8 Taco Bell restaurants.
Responsibilities include:
- Hiring and developing Restaurant General Managers.
- Coaching and developing Assistant General Managers and Shift Leaders.
- Building leadership succession plans.
- Holding restaurant leaders accountable for operational and financial performance.
- Recognizing outstanding performance while administering corrective action when appropriate.
Training Requirement
All newly hired Area Coaches are required to successfully complete an 8-week Area Coach Training Program before assuming full responsibility for their assigned market.
The training program includes:
- Taco Bell Operations
- Financial Management
- Profit & Loss Analysis
- Leadership Development
- Recruiting & Staffing
- Restaurant Systems
- Food Safety & ServSafe
- Human Resources
- Labor Management
- Operational Excellence
- Guest Experience
- Company Policies & Procedures
Successful completion of all training modules, operational evaluations, certifications, and performance assessments is required prior to Area Coach certification.
Residency Requirement
This position supports restaurants throughout the Beaumont, Texas market.
Candidates must reside within the Beaumont, Texas area or be willing to relocate to the Beaumont area prior to their start date.
QualificationsEducation & Experience
- Bachelor's Degree preferred or equivalent combination of education and experience.
- Minimum of 5 years of progressive Quick Service Restaurant (QSR) management experience.
- Multi-unit leadership experience preferred.
- Previous Taco Bell experience is preferred but not required.
Communication Skills
- Excellent written and verbal communication skills.
- Strong coaching and leadership abilities.
- Ability to influence, motivate, and develop leaders.
- Excellent organizational and problem-solving skills.
Financial Skills
Must demonstrate proficiency in:
- Profit & Loss Management
- Labor Analysis
- Food Cost Management
- Inventory Controls
- Cash Controls
- Sales Forecasting
- Budget Management
Leadership Competencies
Successful candidates will demonstrate the ability to:
- Build high-performing teams.
- Develop future restaurant leaders.
- Coach for improved performance.
- Hold leaders accountable.
- Drive operational excellence.
- Inspire trust and engagement.
- Execute company initiatives effectively.
Computer Skills
Proficient in:
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Restaurant reporting and POS systems
- Ability to quickly learn new technology platforms.
License
- Valid Driver's License required.
- Current automobile insurance meeting company requirements.
- Reliable transportation.
Travel & Schedule
- Must reside in or relocate to the Beaumont, Texas area.
- Requires frequent travel throughout the assigned market.
- Approximately 60% travel between restaurant locations.
- Occasional overnight travel may be required for meetings and training.
- Must be available to work evenings, weekends, and holidays as business needs require.
Compensation
Competitive salary based on experience plus performance-based bonus opportunities.
Benefits
- Car Allowance
- Gas Card
- Cell Phone Allowance
- Company Laptop
- Medical, Dental & Vision Insurance
- Paid Vacation
- Paid Holidays
- 401(k) (where applicable)
- Company-sponsored benefit programs
Background Check
Employment is contingent upon successfully completing all pre-employment requirements, including a background check and drug screening, unless otherwise prohibited by applicable law.
Work Environment
The Area Coach regularly works in restaurant environments and is exposed to commercial kitchen equipment, varying temperatures, food preparation areas, drive-thru operations, and office settings. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Physical Requirements
While performing the duties of this position, the employee is regularly required to stand, walk, bend, reach, communicate effectively, and occasionally lift up to 50 pounds. Frequent travel between restaurant locations is required.
The Area Coach is expected to lead by example, support restaurant teams during peak business periods, and actively participate in restaurant operations when necessary to ensure operational excellence and an exceptional guest experience.
Location:
- Beaumont, TX 77720 (Preferred)
Work Location: In person
