Position Overview
Under the close supervision of the Shop Supervisor or Service Manager, this entry-level position is responsible for aiding in the repairing, rebuilding and servicing material handling equipment (forklifts) in-accordance with recommendations and specifications published by equipment manufacturers. In this entry-level position, thinking/decision making requirements are limited. While the candidate must be able to perform simple assignments (e.g. changing oil, removing components, etc.), most problems (80%) are referred to the supervisor (or higher-level service technicians) for resolution. The emphasis in this position is on attending and participating in assigned training classes, and gained experience and achieving proficiency in higher level skills.
Essential Duties and Key Responsibilities:
- Qualified candidates must have great communication and customer service skills, along with basic computer skills
- Work with dispatch, service operations, sales and the technical support team to make sure great customer service is provided to both our internal and our external customers
- Removes and installs hoods, guards, counterweights, sheet metal, tracks, forks, masts and other external parts as directed
- Assists in the removal and installation of hydraulic valves, engines, transmissions, clutches, drive axles and other major components
- Cleans parts with petroleum-based solvents, parts bead blasting machines or similar cleaning methods
- Assists in diagnosing malfunctions, failures, any other problems, and in evaluating worn/used parts. As instructed, orders new and rebuilt parts from parts books and shop parts personnel
- Completes assigned service reports needed to document parts/labor expenses and repair methodology.
- Performs miscellaneous housekeeping duties, including but not limited to: sweeping/mopping floors, painting shelves, racks and aisle markers, etc.
- Candidate must be able to work independently completing preventative maintenance and small repairs at customers locations
- Complete all required online technical training classes
Minimum Education, Skills, and Professionalism
- High School diploma or GED equivalent required
- Must be able to read, write, and have basic math and mechanical skills
- A two-year vocational education certificate or equivalent knowledge is preferred
- Proven ability to think critically and solve complex problems
- Strong analytical skills, demonstrated ability to pay close attention to details, excellent accuracy and completeness, and adherence to strict deadlines
- Basic level of computer literacy with ability to send/receive emails, navigate/complete mobile service orders, navigate digital service/parts manuals and schematics
- Ability to communicate in English (orally and in writing). Diplomacy skills to deal effectively and professionally with obstacles that arise when making contact with visitors, customers, outside vendors and company contacts
- Ability to learn the correct use of overhead hoists, cranes, as well as lift trucks, that lift and move equipment and components
- Ability to use power-assisted and ordinary hand tools (impact wrenches, hammers, ratchet and open-ended wrenches, pry bars, pliers, etc.) to assemble, disassemble and repair equipment and components
Working Conditions
This position requires one to operate in ever changing environments. This is a physically demanding position requiring long periods of standing, kneeling and repeated motions. Brief to prolonged variations in weather, temperature, noise and noxious fume exposures. The position involves exposure to extremes in temperature and weather conditions. The candidate is required to work in areas which are dusty, greasy and slippery that would require careful footing. This position often involves exposure to high noise conditions (in excess of 85dBA), as well as frequent exposure to potentially hazardous chemicals and materials.
Physical Requirements and Work Content
Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The candidate must have normal visual acuity to read service manuals, work orders, and related materials as well as displays on testing and diagnostic equipment. The position requires the ability to stand/walk on uneven and varied terrain. Climb ladders and stairs, stoop, squat, kneel, crouch, and crawl in varying amounts and varying intervals depending on the immediate task. This is a physically demanding job, requiring the frequent ability to lift up to 50 pounds from floor to workbench levels, sometimes without the use of material handling equipment. The ability to push and pull weights of more than 50 pounds in confined areas and from awkward positions is required. Sufficient manual dexterity, grip and upper body strength to properly use common hand tools and power tools is a necessity. The candidate is expected to have no conditions which prohibit the wearing of required personal protection equipment, such as safety glasses/goggles, safety-toe boots, hearing protection, welding hoods/face shields, and or respirators. Candidates are required to hear and communicate effectively to relay information and speak effectively with co-workers and customers. Candidates must possess no allergic or other conditions which would prohibit routine exposure to commonly-used chemicals and materials.
The nature of this position requires the candidate to purchase and maintain a personal inventory of power-assisted and ordinary hand tools (impact wrenches, hammers, ratchet and open-ended wrenches, pliers, screwdrivers, etc.) The value of such tool investment can range from $500 - $15,000. The candidate has the option to participate in the Darr Technician Tool program to help minimize this initial investment.
Full-Time Employee Benefits
- Health, Dental, and Vision Insurance through Blue Cross Blue Shield
- Paid Time Off (PTO) and 9 Paid Holidays
- Fidelity 401(K) with Company Match
- Short-Term and Long-Term Disability insurance
- Life Insurance
- Flexible Spending Account (FSA) or Health Savings Account (HSA)
- Referral Bonus Opportunities
- Tuition Reimbursement
- Company provided uniforms
- Technician Productivity bonus potential
- Technician recognition program
- Technician Tool Program
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: On the road
