Customer Service Manager
Sergeant's Electric —North Port, FL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Residential
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
9d
Development Project Manager
Kitson & Partners —Punta Gorda, FL
- Online Application
- Management
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Service Manager
LATITUDE 26 PG LLC —Punta Gorda, FL
- Evening shift
- Bar
- Mid-level
- Restaurant
Quick Apply
Food Service Manager / Café Operations Manager
Ace Hardware —Port Charlotte, FL
- From $21 an hour
- Part-time
- Sales
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Service Manager
HomeTeam Pest Defense —Punta Gorda, FL
- $55,000 - $60,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- AD&D insurance
- Employee stock purchase plan
Supervisor, Communications Services
Lee County Electric Cooperative (LCEC) —North Fort Myers, FL
- $100,797 - $151,195 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health savings account
Private Client Services Manager
Gallagher —Boca Grande, FL
- Full-time
- High school diploma or GED
- Analysis skills
- Supervising experience
9d
Front End Service Team Supervisor
Walmart —Cape Coral, FL
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
14d
Service Advisor
Quality Boats Charlotte Harbor —Englewood, FL
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Case Manager - In-home Senior Care Services
SENIOR FRIENDSHIP CENTERS INC —N Fort Myers, FL
- Full-time
- Remote
- Background check
- Spanish
- HIPAA
- 403(b) matching
- Mileage reimbursement
Quick Apply
2d
Guest Coordinator
Ulta Beauty, Inc. —North Port, FL
- Part-time
- High school diploma or GED
- Fair chance
- Computer skills
Service Manager
Firestone Complete Auto Care —N Fort Myers, FL
- $20.60 - $30.90 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- 401(k)
3d
Automotive Assistant & Service Managers
Mavis Tire Supply —Englewood, FL
- $40,000 - $65,000 a year
- Online Application
- 18 years or older
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Lead Service Technician
CPM, Inc. —Port Charlotte, FL
- $25 - $29 an hour
- Overtime
- Mid-level
- Residential
- Criminal background check
- Paid parental leave
- Paid holidays
Quick Apply
11d
Manager of Medical Staff Services
HCA Florida Englewood Hospital —Englewood, FL
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Mitigation Project Manager - NRT
JENKINS SERVICES GROUP —Fort Myers, FL
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick Apply
Part Sales Manager – Full Time
AutoZone —North Port, FL
- Overtime
- ASE Certification
- Spanish
- Merchandising
- Store discount
- Employee stock purchase plan
8d
Pro Services Assistant Department Manager
Floor and Decor Outlets of America, Inc. —North Fort Myers, FL
- Merchandising
- Mid-level
- Forklift
- Employee stock purchase plan
- Paid holidays
Quick Apply
Manager In Training
Firestone Complete Auto Care —Cape Coral, FL
- $16.63 - $24.99 an hour
- Full-time
- Inventory management
- Merchandising
- Mid-level
- Paid holidays
- 401(k)
Nurse Manager-Observation PCU 2E
Lee Health —Cape Coral, FL
- $42.09 - $56.83 an hour
- Full-time
- Nursing
- RN License
- Inpatient

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service manager jobs near port charlotte fl

Customer Service Manager

Sergeant's Electric
North Port, FL

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Sales outreach campaigns
Managing teams in a customer support role
Coaching
Workplace dispute resolution
Lead Conversion
Team development
Sales conversion rate (success metric)
Sales performance monitoring (sales process improvement strategies)
Professional development support
CRM system proficiency
Process improvement planning
Business operations
Call center management
Team motivation (leadership skill)
Team building
Analytics

Full Job Description

Call Center Manager – Home Services

Sergeants Electrical | North Port, FL

Salary: $60,000–$70,000 per year, based on experience

Sergeants Electrical is seeking an experienced, results-driven Call Center Manager to lead our customer service and booking team. This is a hands-on leadership position for someone who understands how to manage both inbound and outbound call-center operations, improve conversion rates, hold team members accountable, and create a positive, high-performing culture.

The ideal candidate has proven experience managing a call center and is comfortable using data, coaching, and clear expectations to improve performance. Experience in the electrical, HVAC, plumbing, or residential home-services industry is strongly preferred.

Key Responsibilities

Lead the daily operations of the inbound and outbound call center
Manage, coach, train, and develop customer service representatives
Drive inbound booking rates and outbound call performance
Monitor call volume, answer rates, missed calls, booking rates, conversion rates, and other key performance indicators
Set clear individual and team goals and hold employees accountable for results
Review recorded calls and provide consistent coaching and feedback
Develop scripts, processes, and call-handling standards that improve the customer experience
Create outbound campaigns for unsold opportunities, memberships, follow-ups, and customer reactivation
Ensure appropriate staffing and scheduling based on call volume and business needs
Recruit, onboard, and train new call-center employees
Conduct team meetings, performance reviews, and one-on-one coaching sessions
Work closely with dispatch, operations, sales, and field leadership
Identify performance gaps and implement action plans to improve results
Maintain accurate reporting and communicate call-center performance to senior leadership
Build a positive, accountable, and customer-focused team culture

Required Qualifications

Previous experience managing a call center is required
Proven experience leading both inbound and outbound call-center operations
Strong understanding of call-center KPIs, booking rates, conversion rates, answer rates, and call-volume metrics
Demonstrated success coaching employees and improving individual and team performance
Strong leadership, communication, and conflict-resolution skills
Ability to hold employees accountable while maintaining a positive team environment
Experience creating and improving call scripts, workflows, and processes
Strong organizational, analytical, and problem-solving abilities
Comfortable working in a fast-paced, performance-driven environment
Proficiency with call-center, CRM, and scheduling software

Preferred Qualifications

Experience in the electrical, HVAC, plumbing, or residential home-services industry
Experience using ServiceTitan
Experience managing appointment booking, customer retention, membership, or outbound reactivation campaigns
Experience recruiting, training, and developing call-center employees

Compensation and Benefits

$60,000–$70,000 per year, depending on experience
Performance-based bonus opportunities
Medical, dental, and vision insurance
401(k)
Paid Time Off
Paid holidays
Professional development and advancement opportunities
Supportive, growth-focused company culture

Join Our Team

This is an excellent opportunity for an experienced call-center leader who enjoys developing people, improving performance, and helping a growing home-services company deliver an exceptional customer experience.

Applicants must have previous call-center management experience.

Apply today to join Sergeants Electrical!

Full Time In Person

Office address: 1075 Innovation Ave, North Port, FL 34289

#FLTRADES

Quick Apply

Refine Your Search

service manager jobs in port charlotte fl

Customer Service Manager

Development Project Manager

Service Manager

Food Service Manager / Café Operations Manager

Service Manager

Supervisor, Communications Services

Private Client Services Manager

Front End Service Team Supervisor

Service Advisor

Case Manager - In-home Senior Care Services

Guest Coordinator

Service Manager

Automotive Assistant & Service Managers

Lead Service Technician

Manager of Medical Staff Services

Mitigation Project Manager - NRT

Part Sales Manager – Full Time

Pro Services Assistant Department Manager

Manager In Training

Nurse Manager-Observation PCU 2E

I want to receive the latest job alert for service manager in port charlotte fl

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Call Center Manager – Home Services

Key Responsibilities

Required Qualifications

Preferred Qualifications

Compensation and Benefits

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