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Clinic Administrator - FT

Pioneer Human Services -
Oak Harbor, WA

Quick Apply

Job Details

Full-time
$87,930.70 - $146,551.16 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Quality control corrective actions
Employee onboarding
Clinical program budget management
Master's degree in business administration
Staff supervision
Program management
Recruitment process management
Clinical compliance checks
Healthcare resource management
Clinical staff policy implementation
Variance analysis
Team supervision
Quality of care (regulatory compliance area)
Standard Operating Procedures (SOPs) implementation
5 years
Healthcare Administration
Coaching
Staff scheduling
Social service program staff supervision
Operations coordination planning
Administrative clinical supervision
Trauma-sensitive environment
HIPAA
Employee retention
Patient complaint handling
Team scheduling
Performance feedback (performance evaluation method)
State healthcare regulations
Quality improvement leadership
Bachelor's degree in business administration

Full Job Description

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Clinic Administrator with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Compensation:

New hires for this position typically start between $87 930.70 and $117 240.93 hourly/annually, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

Medical
Flexible spending
Dental
Vision

Additional coverage after 60 days:

Life
AD&D
Disability

Other benefits:

Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)

Join Pioneer and be part of a team that values and invests in you.

What you'll do

The Clinic Administrator is responsible for day-to-day operational oversight of assigned behavioral health clinic or residential-based clinical programs. This role exercises independent judgment and discretion in matters of program operations, staffing, and personnel management, ensuring operational continuity, regulatory compliance, fiscal stewardship, and effective coordination across clinical, administrative, and support functions.

The Clinic Administrator partners closely with Program Leadership, Clinical Leadership, and centralized support teams to implement standardized processes, support workforce stability, and ensure high-quality service delivery aligned with organizational policies and regulatory requirements.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Operations and Oversight

Provides operational oversight for assigned clinic(s) or residential-based clinical programs, ensuring

alignment with organizational standards, contracts, and regulatory requirements.

Supports implementation and adherence to standardized workflows, policies, and procedures.
Monitors operational performance metrics and support continuous improvement initiatives.
Coordinates staffing coverage, scheduling needs, and space utilization to support program operations and to maintain adequate staffing levels.
Ensures program readiness for audits, site reviews, and regulatory monitoring.
Serves as a key operational liaison between program leadership, clinical leadership, and administrative support teams.

Leadership, Management, and Supervision

Provides direct supervision and ongoing leadership to assigned administrative and support staff.
Leads and participates in hiring activities, including interviewing, candidate selection, onboarding, training, scheduling, performance management, and retention of staff.
Conducts regular check-ins, coaching, and performance evaluations in alignment with organizational practices.
Exercises day-to-day decision-making authority related to employee performance, attendance, and conduct, consistent with organizational policy and HR guidance.
Plans, assigns, and directs work to ensure effective program operations and appropriate staffing coverage.
Promotes accountability, teamwork, professionalism, and respectful workplace behavior across assigned teams.
Escalates employee relations matters appropriately in partnership with Human Resources.

Acts as second-in-command to the Director of Program, maintaining operational oversight and ensuring continuity of leadership across a 24/7 service model.

Financial and Resource Management

Participates in budget development, monitoring, and variance review for assigned programs.
Monitors expenses, purchasing activity, and payroll submissions to support fiscal accountability.
Supports reconciliation of operational costs in partnership with Finance.
Ensures appropriate use and tracking of program resources and supplies.

Quality Assurance and Compliance

Supports compliance with applicable federal, state, and local regulations, including WAC, RCW, and contractual requirements.
Ensures adherence to organizational policies, HIPAA requirements, and risk management practices.
Participates in internal audits, corrective action planning, and quality improvement activities.
Maintains documentation and records in accordance with regulatory and organizational standards.

Client Services Oversight

Supports resolution of client or family concerns in collaboration with clinical leadership.
Ensures appropriate review and follow-up of incidents, client grievances, and safety concerns.
Promotes service delivery practices that are trauma-informed, person-centered, and recovery-oriented.

Communication and Collaboration

Facilitates clear and consistent communication across multidisciplinary teams.
Participates in leadership meetings, operational meetings, and cross-functional workgroups as assigned.
Collaborates with internal departments and external partners to support program operations.

QUALIFICATIONS:
REQUIRED

Bachelor’s degree in healthcare administration, business administration, human services, or a related field, or equivalent combination of education and progressive work experience.
Minimum of five years of progressively responsible experience in healthcare, behavioral health, or residential program operations.

PREFERRED/DESIRABLE

Master’s degree in healthcare administration, business administration, or related field.
Experience supporting licensed behavioral health or residential treatment programs.
Experience with budget monitoring, audits, or regulatory compliance.

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.

Quick Apply

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