Top 34 Inbound call center Jobs in Porterville, Ca

Navigation Center Representative
Family HealthCare Network —Porterville, CA
- $21.00 - $28.60 an hour
- Full-time
- Microsoft Word
- Administrative experience
- High school diploma or GED
- Paid training
Contact Center Agent
Independent Living Systems —Visalia, CA
- $18 - $24 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
3d
Medical Call Center Representative
Living Water Clinic —Lindsay, CA
- Monday to Friday
- Spanish
- Computer literacy
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Bilingual Medical Call Center Representative – Evening Shift
Living Water Clinic —Lindsay, CA
- Weekends as needed
- Spanish
- Computer literacy
- Writing skills
- Paid holidays
- Dental insurance
Quick Apply
3d
Licensed Health Insurance Support Specialist - Seasonal - Hybrid in Visalia CA
Gallagher Bassett —Visalia, CA
- $25 an hour
- Seasonal
- HIPAA
- Mid-level
- Office
3d

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Navigation Center Representative
Family HealthCare Network —Porterville, CA
Performance metrics relate to the efficient management of calls presented and calls handled, as well as high quality standards.
$21.00 - $28.60 an hour
Customer Service Representative
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Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
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Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
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Navigation Center Representative

Family HealthCare Network -
Porterville, CA

Apply Now

Job Details

Full-time
$21.00 - $28.60 an hour

Benefits

Paid training

Qualifications

Customer communication
Administrative experience
High school diploma or GED
Office experience

Full Job Description

Primary Accountability

The Navigation Center Representative plays an important role with patient access and is responsible for providing scheduling and navigation assistance to FHCN patients.

Description of Primary Responsibilities

Provides scheduling and navigation assistance to FHCN patients.
- Schedules, reschedules, confirms, and cancels appointments per established protocols and in adherence to scheduling guidelines, health center procedures, and quality customer service standards.
- Verifies patient insurance and demographic information to appropriately complete pre-registration and health record updates.
- Responds to patient scheduling needs retrieved from the patient portal.
- As a PBX function, receives incoming calls and routes them to appropriate personnel network-wide.
- As a patient advocate, provides patient education on diversified program services, sends coherent clinical messages regarding patient needs to appropriate health center staff, and performs call follow-ups and outreach as needed, including ER and recall outreach.
- PBX responsible for uploading Triage Services reports to patient records.

Responsible for supporting streamlined patient flow coordination.
- Scrubs schedules for appropriate visit types and helps to rectify scheduling conflicts to reduce patient wait-time and to maximize provider schedules.
- Develops and sustains proficiency with electronic medical record system.
- Maintains knowledge of program services to efficiently navigate patients.
- Demonstrates knowledge of provider specializations to minimize appointment errors and to help providers achieve their scheduling quotas.

Monitors the Navigation Center queue to meet individual and collective performance metrics.
- Performance metrics relate to the efficient management of calls presented and calls handled, as well as high quality standards.
- Self-reported performance outcomes also required with some tasks.

Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.

Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.

Performs other duties as assigned.

Description of Primary Attributes

Professional & Technical Knowledge:

Effective June 1, 2026, all individuals hired into the role must:

Must have proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5.

If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma.

Have two years of experience and knowledge of office or administrative processes and practices.

A minimum of one year of experience in a health care or call center environment is preferred.

Technical Skills:

Ability to prepare basic correspondence and simple reports in Microsoft Word.

Ability to use Microsoft Excel to create tables and simple displays or information.

Ability to create basic presentations in Microsoft PowerPoint.

Licenses & Certifications: None required.

Communications Skills:

Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others.

Effectively communicates written information (including electronic correspondence) and verbal presentations.

Physical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly require to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and occasionally lift and/or move up to 20 pounds.

Pay Scale:

Min Hourly Rate: $21.00

Max Hourly Rate: $28.60

Apply Now

Refine Your Search

inbound call center jobs in porterville, ca

Navigation Center Representative

Contact Center Agent

Medical Call Center Representative

Bilingual Medical Call Center Representative – Evening Shift

Licensed Health Insurance Support Specialist - Seasonal - Hybrid in Visalia CA

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