Top 2 Human resources administrator Jobs in Portland, Me

Administrator Associate Service Center
Ahold Delhaize USA —Scarborough, ME
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Microsoft Office
Operations & HR Director
Maine Democratic Party —Portland, ME
- $102,000 - $114,000 a year
- Email
- Mid-level
- Office
- Administrative experience
- Relocation assistance

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Administrator Associate Service Center

Ahold Delhaize USA -
Scarborough, ME

Apply Now

Job Details

Full-time
$19.00 - $32.77 an hour

Qualifications

Computer operation
High school diploma or GED
Office experience

Full Job Description

Category/Area of Expertise: Human Resources
Job Requisition: 506731
Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Associate Service Center (2761777)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary:

Act as first point of contact for all associate HR related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. Record all interactions in the case management system, resolve, record resolution and close case. Forward all interactions requiring research or more in-depth analysis/response to subject matter experts. Use all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Work toward continuous improvement and skills building.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Principle Duties and Responsibilities:

Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors
Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service
Recognize when escalation to a subject matter expert or to the Supervisor is necessary
Record the details of each call or self-ticket. Maintain confidentiality of all information.
Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures
Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives
Participate in ongoing training to improve expertise, customer service skills and productivity
Processes routine insurance premiums
Assist as needed with projects (processing mail, term folders, etc.)

Basic Qualifications:

High school diploma and 2-3 year experience working in an office environment
Experience in delivery of customer service
Basic computer knowledge

Preferred Qualifications:

Experience in HR and payroll processes and procedures
Experience in a customer service call center preferable
Intermediate MS Office skills

Skills and Abilities:

Excellent listening and telephone skills
Ability to ask relevant questions, clarify incomplete information and summarize key points
Good data entry skills with a high attention to detail to provide accurate information
Able to manage multiple priorities on an ongoing basis

ME/NC/PA/SC Salary Range: $19.00 - $28.50

IL/MA/MD/NY Salary Range: $21.85 - $32.77

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

#LI-CC1

#LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Apply Now

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human resources administrator jobs in portland, me

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