Top 11 Technical support specialist Jobs in Portland, Mi

Technical Support Specialist
ESS Education —Portland, MI
- $15 - $16 an hour
- Microsoft Excel
- Office
- Communication skills
- Paid holidays
- Health insurance
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User Support Specialist I
State of Michigan —Lansing, MI
- $43,352 - $59,787 a year
- Full-time
- Computer science
- Computer Science
- Computer literacy
11d
Customer Support Specialist
BS&A —Lansing, MI
- Multiple hires
- Bachelor of Science
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
IT Support Specialist
Enwork —Lowell, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
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Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Ionia, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Onsite Support Specialist I (Technician & Training Specialist)
Access411 —Lansing, MI
- $40,000 a year
- 8 hour shift
- CRM software
- Background check
- Windows
- Travel reimbursement
- Dental insurance
Quick Apply
2d
HV Training and Technical Support Specialist (Remote)
SOLV Energy, LLC —Lansing, MI
- $113,100 - $141,375 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

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IT Support Specialist
CFS —Grand Rapids, MI
Act as the first point of contact for incoming technical support inquiries across all communication channels. Assist in onboarding and training new support team…
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User Support Specialist I
State of Michigan —Lansing, MI
Associate degree in computer science, information technology, or a related field preferred. Ability to communicate technical information clearly and…
$43,352 - $59,787 a year
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
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Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and…
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Technical Support Specialist

ESS Education -
Portland, MI

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Job Details

$15 - $16 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Live chat
Training program design for professional development
Report writing
Microsoft Excel
Email customer support
Technical support via phone
Texting/chatbox tools
Incident Escalation
User training (technical support)
Managing clients in a customer support role
Internal employee customer service
Task prioritization
Customer engagement
Developing new training programs
Productivity software
Phone triage
Technical support via email
Course design
Customer information system software
Escalation handling
Communication skills
Technical Proficiency
Entry level
Quality data entry
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: We are seeking Tier 1 Support Specialists in our Portland, MI Midwest Regional office. The successful candidate will be responsible for providing exceptional service, telephone, chat and email support to our partnering school districts and our employees assigned to those districts. The rapid growth and expansion of our business is causing a need for a new generation of Support Specialists to provide world-class services to our clients.

ESSENTIAL DUTES & RESPONSIBILITIES:

Answer incoming calls, support emails, and live chats with professionalism; triage client and employee inquiries with minimal supervision to provide solutions, escalate to Tier 2, or pass to correct department in a timely manner.
Updating and manipulating data in willSub®.
Manage inbound feature requests, identify business needs and support.
Demonstrate functional skill to take ownership, troubleshoot and resolve low level support requests in a single customer interaction to maximize customer experience in an organized and efficient manner.
Escalate complex support requests to Tier 2, to ensure timely resolution.
Compiling reports for designated client contacts.
Manage support tickets proficiently by assessing ticket priority and escalating as necessary through proper channels.
Deliver informal training to customers and fellow employees.
Assist in the design and development of curriculums & training modules/courses.

QUALIFICATIONS:

A minimum of 1-year customer service, software support or high-volume call center experience preferred
Excellent oral and written communication, interpersonal and teamwork skills
Ability to thrive in a fast-paced, rapidly changing environment
Demonstrate a high level of accuracy in data entry
Proficiency in Microsoft Office Word and Excel
Strong interpersonal skills and the ability to work individually and in a team environment
Ability to multi-task and perform effectively under pressure
Ability to prioritize and organize workflow
Must be a self-starter and seek understanding of our systems, as well as any new features or updates as they are released
Ability to work in a fast-paced setting with attention to detail and follow-up

ESS ADVANTAGES:

Health insurance (medical, dental, vision, life, and disability)
401(k)
Nine paid holidays
PTO

Physical Requirements & Work Environment

Physical requirements may vary by assignment and location. Duties may include a combination of sitting, standing, and walking, as well as general use of hands and arms. Close vision is required for computer and detailed work.

Work is typically performed in a moderate-noise environment (e.g., office or school setting with light activity).

About ESS

ESS specializes in placing qualified K-12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners nationwide, ESS supports over 5.5 million students each day. Since 2000, we’ve helped improve student achievement while providing meaningful opportunities for passionate educators. Our employees enjoy flexible schedules, comprehensive training, benefits, and ongoing professional development. Learn more at ESS.com.

Equal Opportunity & Inclusion

ESS is committed to fostering a diverse, inclusive, and respectful workplace where all employees can succeed.

ESS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.

#INDCORP

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Refine Your Search

technical support specialist jobs in portland, mi

Technical Support Specialist

User Support Specialist I

Customer Support Specialist

IT Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

Onsite Support Specialist I (Technician & Training Specialist)

HV Training and Technical Support Specialist (Remote)

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