Job Summary:
The Director of Business Operations for Immigrant Youth Services is responsible for supervising the Business Manager and Business Coordinators and overseeing all facets of internal and external business relationships, program fiscal compliance, and operations for programs in the Division. This role collaborates with all stakeholders to address business requirements and facilitates the program's effective interaction with both Morrison departments and external constituents.
Duties and Responsibilities:
- Program Leadership:
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Oversees the business operations of programs in the Immigrant Youth Services Division ensuring they operate efficiently and comply with all ORR policies and Joint Commission requirements
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Manages the grant application process for ORR, as well as any new funding projects.
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Works collaboratively with Program Leadership to provide fiscal management, oversight, and compliance with all State and Federal regulatory requirements
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Works with ORR Project Officer and ORR Grants Officer on fiscal and programmatic reporting
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Provides guidance and oversight of critical incident reporting.
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Ensures that contractors are supported, and contracts are developed, monitored, and maintained.
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Coordinates with the Morrison Facilities department, landlords, and program staff to ensure program locations operate safely and efficiently
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Serves as the administrator for ORR’s Electronic Health Records (UAC Portal / PATH).
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Assists with special projects within the ORR program and serves as a representative for the Division in agency-wide discussions.
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Provides leadership, guidance and demonstrates a commitment to learning and implementing the Sanctuary Model
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Continuously evaluates program effectiveness and makes improvements based on feedback and outcomes.
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Completes other duties as assigned to ensure successful operation of program/department.
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Budget Management & Resource Allocation:
- Partners with the Accounting team to create and manage grant budgets, including line-item Excel calculations and detailed narrative documents
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Manages resources within budgets to ensure that the program provides necessary services without interruption through the reasonable use of public funds
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Provides training, information, and support to Division staff regarding the appropriate use of federal funds through agency procurement processes
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Periodically reviews program workflows and operations through the lens of Federal fiscal compliance to ensure the agency is following all requirements
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Supervisory Oversight:
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Provides supervision and manages employee performance, including support plans and disciplinary actions, for the Business Managers and Business Coordinators
- Conducts and documents individual and group supervisory sessions, as directed by program and agency procedures and guidelines.
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Collaborates with each team member to support professional development and individual accountability.
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Manages recruitment, hiring, and onboarding process for administrative staff and business coordinators.
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Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
- Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.
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Quality Assurance, Reports & Reviews:
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Implements and monitors quality standards to ensure that services meet the needs of children and sponsors.
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Provides oversight of utilization and quality reviews
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Manages audits from funders and prepares and adheres to corrective action reports
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Responsible for timely and accurate submission of Office of Management and Budget (OMB) Performance Progress reports.
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Is aware of Morrison Compliance Program including Compliance Officer, Compliance Standards of Conduct, and Employee Compliance Hotline. Understands Compliance Standards of Conduct and signs attestation document. Completes all assigned compliance, HIPAA, client privacy, and fraud, waste, and abuse training. Knows how to report any client privacy or fraud, waste, or abuse concerns.
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Training and Support:
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Provides training and support to staff, care providers, and volunteers to ensure they are equipped to handle the uniqueness of working with unaccompanied children.
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Ensures agency wide training and staff development is adhered to relevant to agency and program requirements.
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Ensures that all staff required to use a Morrison credit card receive fiscal training and follow all agency fiscal policies and procedures.
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Compliance:
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Ensures that all business and program operations comply with all applicable state, federal, and accreditation guidelines and Morrison policies and procedures.
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Adhere to mandatory abuse reporting laws and HIPAA requirements.
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Project Management
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Create project plans outlining project scope, timelines, resources, and milestones
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Effectively communicate goals, updates, and expectations to stakeholders and team members
- Ensure deliverables meet the required standards/specifications, identify risks, and develop mitigation strategies.
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Negotiate with stakeholders, vendors, to secure resources and reach agreements
- Manage project finances, including estimating costs, tracking expenses, and ensuring projects stay within budget.
Competencies:
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Problem Solving: Utilizes critical thinking skills and analytical problem solving
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Organizational skills: Establishes and maintains effective organizational management systems
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Strategic Planning: Ability to translate high-level executive vision into actionable, day-to-day operational goals.
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Financial Management: Proficiency in budget creation and oversight; ability to manage program operations within a budget
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Data-Driven Decision Making: Capacity to analyze key performance indicators (KPIs) and business metrics to improve efficiency.
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Project Management: Ability to organize projects to ensure accountability and timely completion
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Leadership & Change Management: Skills in team building, conflict resolution, and guiding organizational transitions. Adheres to timeline and schedules while promoting accountability throughout the division
- Communication and Stakeholder Management: Exceptional communication skills to collaborate with program staff, HR, finance, IT, and external funders.
Required Position Qualifications:
- Bachelor’s Degree OR a combination of relevant training and education experiences.
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5 years of experience in program management, including fiscal oversight
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1 year of experience providing direct supervision to employees
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Advanced skills in Microsoft Office applications, databases, and email applications
Preferred Position Qualifications:
- Master’s degree in business administration, public policy, or public administration
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Experience working in a publicly funded organization and managing the use of public funds
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Experience working in an organization that provides services to refugee and immigrant communities
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Bi-lingual in Spanish written, read and verbal. Must clear a language proficiency test.
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Experience supporting social service programs
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Technical and objective writing skills
Other Requirements:
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Position requires working outside of business hours
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Able to pass a comprehensive criminal history background investigation.
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Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review :https://www.opm.gov/suitability/suitability-and-credentialing-faqs/
- Hold a valid drivers’ license and if driving a personal vehicle, must maintain minimum auto insurance policy
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Local/regional travel between program and administrative locations in Portland, Salem, and Federal Way WA
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Out-of-state travel to program locations may be required
Working Conditions:
Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.
Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.
Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions.
All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).
