Property Manager — High-Rise Multifamily Community
Meritus Property Group, LLC
Location: Downtown Portland, OR
Job Type: Full-Time | In Person
Schedule: Monday–Friday, with occasional evenings/weekends as business needs require
About Meritus Property Group
Meritus Property Group is a growing, people-centered property management company serving the Portland metro area. We are committed to delivering exceptional resident experiences, strong operational performance, and well-maintained communities where people feel proud to live and work.
At Meritus, our culture is built around three core pillars:
- Centered on People
- Committed to Care
- Connected by Community
We believe property management is more than managing buildings — it is about leading teams, creating exceptional living experiences, protecting asset value, and building trust with residents, owners, vendors, and colleagues.
We are seeking an experienced, polished, and highly capable Property Manager to lead a premier high-rise multifamily community in downtown Portland. This is a high-visibility leadership role for a seasoned operator who brings strong financial acumen, refined communication skills, operational discipline, and the ability to lead a large team with clarity, accountability, and care.
Position Overview
The Property Manager will be responsible for the overall performance, operations, financial health, resident experience, leasing strategy, and team leadership of a large high-rise multifamily community. This role requires a confident and experienced leader who has successfully managed a high-rise, large-scale multifamily asset, or similarly complex residential property.
The ideal candidate is professional, composed, and service-oriented, with a proven track record of long-term commitment and success in prior roles. They will bring strong administrative and financial capabilities, deep knowledge of multifamily operations, experience managing leasing and maintenance teams, and confidence using Yardi for reporting, operations, leasing, and financial management.
This is not an entry-level property management role. We are looking for a strategic, hands-on leader who understands how to balance resident satisfaction, team performance, owner expectations, revenue goals, compliance, asset preservation, and operational excellence.
What You’ll Lead
As the Property Manager, you will serve as the primary leader of the community and will be accountable for creating a professional, organized, high-performing environment. You will oversee daily operations while also thinking strategically about occupancy, revenue, expenses, resident retention, team development, building maintenance, and long-term asset performance.
You will lead with presence, professionalism, consistency, and care. You will be expected to set the tone for the property, build trust with residents and team members, communicate effectively with ownership and leadership, and ensure the community is operating at the highest standard.
Key ResponsibilitiesLeadership & Team Management
- Lead, coach, develop, and hold accountable a large on-site team, including leasing, administrative, concierge, and maintenance personnel.
- Create a positive, professional, and performance-driven team culture aligned with the Meritus vision pillars: Centered on People, Committed to Care, and Connected by Community.
- Set clear expectations for team members and ensure consistent execution of company policies, operational standards, resident service protocols, and leasing goals.
- Conduct regular team meetings, one-on-one check-ins, performance conversations, and training to support employee development and accountability.
- Partner with regional leadership and corporate support teams to ensure property goals, ownership objectives, and company standards are met.
- Promote a workplace culture rooted in professionalism, collaboration, responsiveness, and pride in the community.
- Lead by example in appearance, communication, follow-through, organization, and resident service.
Financial Performance & Reporting
- Own the financial performance of the property, including revenue management, expense control, budget execution, delinquency management, and variance reporting.
- Prepare, review, and manage annual operating budgets in partnership with leadership and ownership.
- Monitor property financial performance, including income, expenses, net operating income, occupancy, concessions, bad debt, collections, and controllable expenses.
- Review operating statements, financial reports, general ledger activity, invoices, and budget variances with accuracy and confidence.
- Provide thoughtful financial analysis and recommendations to improve property performance.
- Manage accounts receivable, rent collections, delinquency follow-up, payment plans, and legal escalation in accordance with company policy and applicable law.
- Review, code, approve, and manage invoices in a timely and accurate manner.
- Partner with leadership to identify revenue opportunities, expense savings, operational efficiencies, and capital needs.
- Ensure all financial reporting is accurate, timely, complete, and supported by strong administrative practices.
Leasing, Marketing & Revenue Management
- Oversee leasing strategy, occupancy performance, renewal performance, traffic conversion, pricing recommendations, and resident retention efforts.
- Ensure leasing team members are trained, polished, professional, and effective in converting prospects into residents.
- Monitor market trends, competitor pricing, concessions, availability, lease expirations, and occupancy exposure.
- Partner with leadership to recommend pricing adjustments, leasing specials, renewal strategies, and marketing initiatives.
- Review leasing reports, traffic reports, availability, applications, approvals, denials, move-ins, and move-outs.
- Ensure leasing practices comply with Fair Housing, landlord-tenant laws, company standards, and all applicable federal, state, and local regulations.
- Maintain strong awareness of the downtown Portland rental market and the expectations of high-rise residents.
- Ensure the leasing experience reflects the quality, professionalism, and service standards of the community.
Maintenance, Facilities & Asset Preservation
- Partner closely with the maintenance leadership team to ensure the high-rise is maintained to an exceptional standard.
- Oversee building operations, preventative maintenance, inspections, work order performance, vendor coordination, capital projects, and unit turns.
- Ensure common areas, amenities, building systems, grounds, parking areas, elevators, and residential units are clean, functional, safe, and well-presented.
- Monitor maintenance response times, resident satisfaction, emergency preparedness, and service quality.
- Conduct regular property walks and inspections to identify maintenance needs, curb appeal opportunities, safety concerns, and operational issues.
- Coordinate with vendors, contractors, and internal teams to ensure work is completed on time, within budget, and to company standards.
- Assist in planning and managing capital improvement projects, major repairs, and owner-approved initiatives.
- Ensure compliance with building codes, safety requirements, inspections, permits, and company maintenance standards.
Resident Experience & Community Management
- Serve as a professional and composed point of escalation for resident concerns, complaints, disputes, and service issues.
- Build and maintain positive relationships with residents through clear communication, responsiveness, fairness, and follow-through.
- Ensure resident concerns are handled promptly, respectfully, and in alignment with company policy.
- Oversee lease enforcement, notices, resident communications, move-in/move-out processes, renewals, transfers, and resident account issues.
- Promote a sense of community through thoughtful resident engagement, service consistency, and collaboration with the on-site team.
- Maintain a hospitality-minded approach appropriate for a downtown high-rise community.
- Ensure the resident experience supports retention, reputation, and long-term property success.
Administrative Excellence & Compliance
- Ensure accurate and complete property records, lease files, resident correspondence, vendor files, incident reports, financial records, and operational documentation.
- Use Yardi consistently and accurately for leasing, resident accounts, work orders, reporting, financial review, and daily property operations.
- Maintain strong administrative controls around applications, lease execution, renewals, notices, deposits, rent charges, move-outs, invoices, reporting, and compliance.
- Ensure compliance with Fair Housing, Oregon landlord-tenant law, Portland-specific rental regulations, anti-discrimination laws, company policies, and ownership requirements.
- Prepare and deliver reports for leadership and ownership as requested.
- Ensure all deadlines are met, including reporting, budget submissions, invoice approvals, compliance requirements, team reviews, and operational follow-up.
- Maintain confidentiality, professionalism, and accuracy in all administrative and resident-related matters.
Ideal Candidate Profile
The ideal candidate is a polished, steady, and experienced multifamily leader who has successfully managed a high-rise or large residential community. This person is financially sharp, administratively strong, resident-focused, and confident leading a sizable team.
We are looking for someone who brings:
- Successful experience managing a high-rise, large-scale multifamily community, or complex residential asset.
- A history of meaningful tenure, career stability, and progressive responsibility in prior property management roles.
- Strong leadership presence and the ability to earn trust from residents, team members, vendors, owners, and executive leadership.
- Comfort managing financials, budgets, revenue, operating statements, and variance reporting.
- Proven ability to lead leasing performance, maintenance operations, resident experience, and administrative execution.
- Strong command of Yardi and Microsoft Office.
- Professional communication skills, sound judgment, emotional intelligence, and excellent follow-through.
- A hands-on leadership style balanced with strategic thinking and operational discipline.
- The ability to remain calm, organized, and effective in a fast-paced high-rise environment.
Required Qualifications
- Minimum of 5 years of property management experience, with demonstrated success managing a high-rise, large multifamily community, or comparable residential asset.
- Prior experience supervising a large on-site team, including leasing and maintenance personnel.
- Strong financial management experience, including budgeting, variance reporting, operating statement review, delinquency management, and expense control.
- Proficiency with Yardi required.
- Strong working knowledge of Fair Housing, landlord-tenant laws, anti-discrimination laws, leasing compliance, and property operations.
- High level of professionalism, polish, discretion, and communication skill.
- Strong administrative, organizational, and problem-solving abilities.
- Ability to manage competing priorities, deadlines, resident concerns, team needs, and ownership expectations.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Ability to read, write, and speak English fluently.
- Bachelor’s degree preferred; equivalent property management experience will be considered.
Preferred Qualifications
- Experience managing a downtown, urban, high-rise, luxury, mixed-use, or Class A multifamily community.
- Experience managing properties with structured parking, elevators, concierge/front desk operations, amenity spaces, and complex building systems.
- Strong experience with revenue management, pricing strategy, renewal strategy, and market analysis.
- Experience preparing owner reports or participating in ownership calls.
- Experience managing capital projects or major building improvements.
- Demonstrated long-term success and stability in prior roles.
- Industry certifications such as CAM, CAPS, ARM, or CPM are a plus.
Core Competencies
The successful Property Manager will demonstrate excellence in the following areas:
- Leadership: Builds strong teams, sets clear expectations, and creates accountability.
- Financial Acumen: Understands budgets, financial reports, revenue, expenses, and NOI impact.
- Operational Discipline: Creates structure, consistency, and follow-through in daily operations.
- Resident Focus: Balances resident care with policy enforcement and business needs.
- Communication: Communicates clearly, professionally, and confidently with all stakeholders.
- Problem Solving: Identifies issues quickly and takes thoughtful, effective action.
- Administrative Strength: Maintains accurate records, deadlines, reporting, and compliance.
- Leasing Leadership: Drives occupancy, renewals, reputation, and revenue performance.
- Maintenance Partnership: Works closely with maintenance to protect the asset and resident experience.
- Professional Presence: Represents the community and Meritus with polish, confidence, and care.
Benefits
Meritus Property Group offers a competitive benefits package, including:
- Employee discount
- Health insurance
- Vision insurance
- Paid time off
- Retirement plan
- Professional development assistance
- Tuition reimbursement
- Referral program
Compensation will be competitive and commensurate with experience. Final compensation will be based on qualifications, leadership experience, high-rise management background, financial expertise, and overall fit for the role.
Work Environment
This is an in-person leadership role based at a high-rise multifamily community in downtown Portland. The Property Manager should be comfortable working in a fast-paced, resident-facing environment that requires professionalism, urgency, organization, and sound judgment.
The role requires regular property walks, resident interaction, team leadership, vendor coordination, office-based administrative work, and participation in property inspections and operational meetings.
Why Join Meritus?
This is an opportunity to step into a meaningful leadership role with a growing company that values people, care, and community. At Meritus, we are building more than a portfolio — we are building a culture of accountability, service, trust, and excellence.
The right candidate will have the opportunity to lead a prominent downtown Portland high-rise community, influence team culture, drive property performance, and contribute to the continued growth of Meritus Property Group.
If you are a polished, financially confident, service-minded property management leader with high-rise experience and a track record of long-term success, we invite you to make your next career move with Meritus.
Equal Employment Opportunity Statement
Meritus Property Group is an equal opportunity employer. We are committed to creating an inclusive workplace and considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other status protected by applicable law.
Pay: $95,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
