Top 2336 Customer service technician Jobs in Portland, Or

Director, Customer Service
Reser's Fine Foods, Inc. —Beaverton, OR
- Full-time
- Oracle
- 5 years
- Office
- AD&D insurance
- Paid holidays
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DFC Customer Service Representative I
Driveway Finance Corporation —Tigard, OR
- $20 an hour
- Full-time
- 18 years or older
- Word processing
- Windows
- Employee stock purchase plan
- Paid holidays
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14d
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —Tigard, OR
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Data Center Technician
TEKsystems —Portland, OR
- $20 - $25 an hour
- Email
- Fair chance
- Hand tools
- Entry level
- Commuter assistance
- Health savings account
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8d
Customer Service Representative - UniFirst
UniFirst —Portland, OR
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Profit sharing
- Health insurance
Call Center Remote Customer Service Representative
VIMO INC —Portland, OR
- $17.00 - $19.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
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Customer Service Rep
Distribution International —Portland, OR
- $25 an hour
- Entry level
9d
Customer Service Officer
Allied Universal —Portland, OR
- $27.25 - $33.81 an hour
- Full-time
- 18 years or older
- Customer service
- 5 years
- AD&D insurance
- Paid holidays
Quick Apply
11d
Customer Service Technician I
Agiliti —Beaverton, OR
- Weekends as needed
- Clean driving record
- Hospital
- Customer service
- Health savings account
- Disability insurance
Customer Service Representative
Sun Glow Inc. —Portland, OR
- $25 - $28 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
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Customer Service Officer Tier 1
Allied Universal —Portland, OR
- $27.25 an hour
- Full-time
- 18 years or older
- Customer service
- 5 years
- AD&D insurance
- Paid holidays
Quick Apply
2d
Customer Service Representative
Mackin & Son Automotive Inc. —Portland, OR
- $20 - $22 an hour
- Full-time
- Entry level
- Paid training
- Paid holidays
Quick Apply
Data Center Support Technician
H5 Data Centers —Portland, OR
- $26 - $28 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
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Customer Service Representative II
Siltronic Corporation —Portland, OR
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
Waste Connections —Portland, OR
- From $21.25 an hour
- Full-time
- English
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
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Customer Service Associate - Housekeeper
Legacy Health —Portland, OR
- $18.47 - $25.01 an hour
- Part-time
- Inventory control
- Basic math
- English
Customer Service Representative - State Farm Agent Team Member
Jared Dean - State Farm Agent —Portland, OR
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative - Fluid Handling
Process Distribution Group —Portland, OR
- $24 - $28 an hour
- Full-time
- Engineering
- Mid-level
- High school diploma or GED
Quick Apply
Customer Service Representative
CORNELS PLUMBING HEATING & AIR —Portland, OR
- $19 - $25 an hour
- Call employer
- Hybrid work
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Customer Service Rep
Lincare Inc. —Portland, OR
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply

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Director, Customer Service

Reser's Fine Foods, Inc. -
Beaverton, OR

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Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Customer communication
Data visualization software proficiency
Managing teams in a customer support role
Business intelligence report generation
Business intelligence tools
Supply chain management solutions (enterprise solutions)
Computer skills
Logistics order management
Order issue resolution
General management

Full Job Description

Benefits and Culture

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.

Visit our website to learn more about our competitive benefit programs – www.resers.com/careers/#benefits

Reser’s Fine Foods – Job Description

Title: Director- Customer Service

FLSA Status: Exempt

Location: Corporate Job Family: Customer Service

Reports to: Vice President- Supply Chain Career Track/Level: M5

Job Summary:

The Customer Service Director leads the day-to-day customer service function supporting business customers, sales, manufacturing, distribution, logistics, and supply chain operations. This role oversees a small team responsible for managing order exceptions, resolving processing issues, coordinating cross-functional follow-up, and ensuring customers are kept informed when order, delivery, or service issues occur. The Director focuses on operational execution, process improvement, system utilization, workflow consistency, and team performance in a system-driven, exception-based customer service environment.

Essential Position Functions:

1. Leads the daily customer service operation for business customers, with emphasis on order exception management, issue resolution, customer communication, and timely cross-functional follow-up.

2. Oversees a small team of customer service employees and managers, setting clear priorities, expectations, workflows, and service standards.

3. Monitors exception trends, late orders, processing issues, deviations, and service disruptions, and partners with internal teams to resolve root causes and reduce recurrence.

4. Ensures customer service processes are consistently followed, documented, and improved to support accurate, efficient, and timely order support.

5. Partners with sales, manufacturing, planning, transportation, warehousing, distribution, logistics, and procurement to help ensure customer commitments are understood, tracked, and addressed.

6. Uses internal systems, reporting, and available data to monitor work volume, exception status, service trends, team performance, and process improvement opportunities.

7. Identifies and implements practical improvements to customer service workflows, system utilization, communication routines, escalation paths, and exception management processes.

8. Coordinates customer communication through appropriate internal channels when order, delivery, product availability, or processing issues require follow-up.

9. Supports service reporting, KPI tracking, and operational updates related to customer service performance, order exceptions, issue resolution, and process improvement progress.

10. Participates in operational planning discussions, including S&OP or similar cross-functional processes, to provide customer service insight on recurring issues, service risks, and improvement needs.

11. Supports business continuity and internal coordination during supply disruptions, system issues, or operational challenges affecting customer orders.

12. Builds a service-oriented, accountable team culture focused on responsiveness, accuracy, problem solving, continuous improvement, and internal partnership.

13. Provides coaching, feedback, development support, and performance management for team members and direct-report managers.

14. Makes or recommends staff employment decisions in accordance with company policy.

15. Performs special projects and other related duties, as assigned.

Education and Experience:

• Bachelor’s Degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or related field, or equivalent combination of education and experience.

• 7-10 years of progressive experience in customer service, customer supply chain, order management, logistics, manufacturing support, or related disciplines.

• 5 years of people leadership experience, including leading supervisors, managers, or small teams.

• Experience supporting retail, food service, grocery, CPG, manufacturing, or other business-to-business customers.

• Strong knowledge of order management, exception handling, customer fulfillment, supply chain coordination, inventory communication, and service issue resolution.

• Experience using ERP, order management, CRM, reporting, or workflow systems such as M3, SAP, Oracle, or similar platforms.

• Experience using reporting or business intelligence tools such as Power BI, Tableau, Excel, or similar tools to monitor service trends and process performance.

• Food manufacturing or CPG industry experience preferred.

Knowledge, Skills and Abilities:

• Strong operational leadership skills with the ability to set priorities, clarify expectations, and drive follow-through in a small team environment.

• Excellent communication, relationship-building, and issue resolution skills with internal partners and business customers.

• Ability to analyze service trends, exception patterns, workflow gaps, and performance data to identify practical improvements.

• Strong process improvement mindset with the ability to simplify work, improve consistency, and strengthen system utilization.

• Ability to coordinate across functions, influence without direct authority, and keep issues moving to resolution.

• Sound judgment, attention to detail, accountability, and ability to balance customer needs with operational constraints.

Physical Demands and Working Conditions:

• Prolonged periods performing repetitive actions.

• Repetitive hand, wrist, and finger activities.

• Requires the ability to travel to various work locations by car or plane up to 15% of time.

• Office environment.

• Flexible schedule may be required based on business needs.

Exempt only: This position is eligible for a bonus based on company goals/performance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service technician jobs in portland, or

Director, Customer Service

DFC Customer Service Representative I

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Data Center Technician

Customer Service Representative - UniFirst

Call Center Remote Customer Service Representative

Customer Service Rep

Customer Service Officer

Customer Service Technician I

Customer Service Representative

Customer Service Officer Tier 1

Customer Service Representative

Data Center Support Technician

Customer Service Representative II

Customer Service Representative

Customer Service Associate - Housekeeper

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - Fluid Handling

Customer Service Representative

Customer Service Rep

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