Top 517 Customer support Jobs in Portland, Or

Member Service Specialist
CONSOLIDATED COMMUNITY CREDIT UNION —Portland, OR
- $20.00 - $26.31 an hour
- Part-time
- Background check
- Travel
- 1 year
Quick Apply
Contact Center Representative I
The Standard —Portland, OR
- $20.00 - $26.20 an hour
- Full-time
- Remote
- Background check
- Research
- High school diploma or GED
- Paid parental leave
- Paid holidays
2d
Client Success Representative (Remote)
Demand.com —Portland, OR
- Remote
- Mid-level
- Communication skills
- Time management
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Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)
Phamily —Portland, OR
- $21 an hour
- Part-time
- Remote
- Organizational skills
- Communication skills
- Entry level
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Customer Service Manager, Airport Customer Experience - PDX
American Airlines —Portland, OR
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
Client Service Specialist
Focus Partners Wealth —Portland, OR
- $70,000 - $75,000 a year
- Remote
- Research
- Mid-level
- Organizational skills
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Portland, OR
- $19.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Representative
Allstate Insurance - Heidi Rowan Agency —Happy Valley, OR
- $45,000 - $60,000 a year
- Full-time
- Background check
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
DFC Customer Service Representative I
Driveway Finance Corporation —Tigard, OR
- $20 an hour
- Full-time
- 18 years or older
- Word processing
- Windows
- Employee stock purchase plan
- Paid holidays
Quick Apply
Product Support Sales Representative (PSSR)
BEJAC CORPORATION —Portland, OR
- $48,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
Contact Center Representative
NW Priority Credit Union —Beaverton, OR
- $21 - $28 an hour
- Overtime
- Analysis skills
- Travel
- Ability to sit for extended periods
BDC Service Specialist
Sunset Imports Inc —Beaverton, OR
- $20 - $23 an hour
- Full-time
- Driver's License
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Senior Client Service Associate
BolyːWelch —Portland, OR
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- 3 years
- Financial services
- Disability insurance
- Health insurance
Customer Service/Sales Representative
Aperion Audio —Wilsonville, OR
- $39,500 a year
- Full-time
- Spanish
- Merchandising
- 3 years
- Paid training
- Health insurance
Quick Apply
5d
Director, Customer Service
Reser's Fine Foods, Inc. —Beaverton, OR
- Full-time
- Oracle
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Portland, OR
- $19.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Licensed Insurance Agent/Customer Service Representative
State Farm —Beaverton, OR
- $18 - $24 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- 401(k)
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Lake Oswego, OR
- $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
6d
Contact Center Specialist (Remote must live in OR)
Hiregy —Oregon
- $22 - $24 an hour
- Rotating shift
- Remote
- Background check
- High school diploma or GED
- Marketing
Quick Apply
Assistant Producer (44804)
IOS Staffing Services —Beaverton, OR
- $50,000 - $64,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d

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Member Service Specialist

CONSOLIDATED COMMUNITY CREDIT UNION -
Portland, OR

Quick Apply

Job Details

Part-time | Full-time
$20.00 - $26.31 an hour

Qualifications

Electronic fund transfers
Retirement account customer support
Loan payment processing
Wire transfer payment processing
Confidential information handling
Email customer support
Technical support via phone
Account maintenance
Phone communication
Account troubleshooting
Upselling
Client inquiry handling
Bank transfers
Promoting bank products
Scanning
Checking account services
Financial issue resolution
Cross-selling
Check payment processing
Decision making
Mail management
Financial product expertise
Desktop applications
Document imaging
Assisting with digital banking services
Mail processing
Productivity software
Customer support for financial loans
Handling account queries
1 year

Full Job Description

Member Service Specialist (Contact Center)

Job Summary

As part of our Contact Center, the Member Service Specialist will use their knowledge of financial products, services, and procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, and resolve issues, and member concerns. Our inclusive culture, rich benefits, continuous improvement mentality, and our commitment to the communities we serve, make Consolidated Community Credit Union an excellent place to spend the other half of your life.

Job Responsibilities

Work with members by phone to leverage excellent active listening, effective consultation, and problem-solving skills in responding to member inquiries on financial account transactions.
Process member transactions by phone including but not limited to: transfers, balance inquiries, loan payments, issuing cashier’s checks, etc.
Assist with other member operational requests such as, wire transfers, credit/debit card inquiries, IRA transactions, stop payment requests, etc.
Process mail; posting check deposits and loan payments.
Assists members by phone with troubleshooting CCCU Online Banking and Mobile Applications as well as navigating CCCU’s main website.
Monitor and respond to CCCU member emails, online/mobile banking secure messages and SMS messages.

Responsible for daily balancing of Admin office checks
Completes check scanning and scanning of daily work and other credit union documents
Promote and cross-sell CCCU-appropriate products and services to assist members with saving time and money
Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance
Light debit card duties include but are not limited to: troubleshooting, travel notices, case management, etc.
Comprehend and adhere to all company-wide and department-specific policies, procedures, and regulations to mitigate risk and complete all compliance training
Develop knowledge in Credit Union practices and procedures applicable to the role to ensure consistent application and compliance with industry regulations.
Other duties as assigned.

Knowledge, and Abilities

Demonstrated excellence in providing customer service to members, sponsoring companies, and fostering a positive working environment.
Comfortable working in a fast-paced environment.
Ability to present, explain and refer to products and services and to guide and assist others in these activities.
Excellent email, phone, and PC skills (Microsoft Office Suite), with the ability to learn new software and process high-volume transactions through the use of technology.
Strong ability to multi-task while maintaining attention to detail and performing follow-through on problems through resolution.
Excellent communication skills including effective listening, speaking, problem-solving, and tact in dealing with internal and external members and colleagues.
Advanced problem resolution skills.
Ability to maintain privacy and confidentiality.
Must be dependable in being at work, being on time, and meeting deadlines.
Must have the ability to work independently with minimum supervision and exercise good judgment, initiative, and tact in dealing with members, supervisors, and staff.
Must have the ability to work as a team player while using discretion in decision-making and sound judgment in problem-solving.

Education and Experience and Certifications

One year of work experience in a fast-paced customer service role that includes experience assisting customers in a call center environment preferred.
Strong communication and interpersonal skills and experience in using technology to accomplish work.

Physical Requirements

Repeated motions may include the wrists, hands, and/or fingers.
Ability to use a keypad and keyboard and mouse for extended periods of time.
Vision and hearing to normal range (or corrected).
Adjusting, lifting, carrying, or pushing/pulling objects up to 25 pounds in all directions.
Remaining in a stationary position, often standing or sitting for prolonged periods.
Moving about to accomplish tasks or moving from one work site to another.
May occasionally work additional hours, and in other departments as necessary to accomplish organization objectives, goals, and projects.
Rare travel to other branch locations

Other Requirements

Must be bondable - credit and background check required.
Reliable transportation. Employees must be able to infrequently travel between branches.
Ability to follow all Credit Union policies and procedures as well as all banking regulations and federal, state, and local laws.

NOTICE

This job description in no way states or implies that these are the only tasks to be performed by the person occupying this position. You are required to follow any other instructions and to perform any other job-related duties.
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, you will possess the abilities and aptitudes to perform each task proficiently.
Ability means to possess and apply both knowledge and skill.
This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.
This job description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on the Credit Union's needs, being in good standing, fully competent performance, and other non-discriminatory issues.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This position description does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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Refine Your Search

customer support jobs in portland, or

Member Service Specialist

Contact Center Representative I

Client Success Representative (Remote)

Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)

Customer Service Manager, Airport Customer Experience - PDX

Client Service Specialist

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Representative

DFC Customer Service Representative I

Product Support Sales Representative (PSSR)

Contact Center Representative

BDC Service Specialist

Senior Client Service Associate

Customer Service/Sales Representative

Director, Customer Service

Bilingual Multi-Location Customer Service Specialist (Spanish)

Licensed Insurance Agent/Customer Service Representative

Bilingual Customer Service Specialist (Spanish)

Contact Center Specialist (Remote must live in OR)

Assistant Producer (44804)

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