Top 649 Director of Jobs in Portland, Or

Director, Customer Service
Reser's Fine Foods, Inc. —Beaverton, OR
- Full-time
- Oracle
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Director of Business Operations
Morrison Child and Family Services —Portland, OR
- $41.60 - $50.41 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Writing skills
- AD&D insurance
- Disability insurance
Director of Accounting
BolyːWelch —Portland, OR
- $180,000 - $225,000 a year
- Management
- CPA
- Office
- Health savings account
- Paid holidays
Join Our Team as a Traveling Canvassing Office Director – Lead Change and Make a Real Impact
New Canvassing Experience —Portland, OR
- $66,500 - $120,000 a year
- Full-time
- Mid-level
- Office
- US work authorization
- Paid training
- Health insurance
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Director of Communications
Kennedy/Jenks Consulting —Portland, OR
- $165,000 - $185,000 a year
- Full-time
- Hybrid work
- 11+ years
- Mentoring
- Senior level
- Disability insurance
- Health insurance
Managing Director
RiverPlace Hotel —Portland, OR
- $265,000 - $285,000 a year
- Full-time
- Bar
- 11+ years
- Computer skills
Creative Director
StockX —Portland, OR
- $250,000 - $270,000 a year
- Hybrid work
- 7 years
- Management
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
8d
Director, Compliance Operations
Honor —Portland, OR
- $176,400 - $196,000 a year
- 8 years
- Analysis skills
- Home Health
- Disability insurance
- Health insurance
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Firm Enterprise Solutions Director, Data Management
Deloitte —Portland, OR
- $144,000 - $265,000 a year
- Full-time
- 11+ years
- Master's degree
- Presentation skills
Director, Asset Services
Cushman & Wakefield —Portland, OR
- $136,000 - $160,000 a year
- Full-time
- 5 years
- Office
- Ability to climb stairs
- Health savings account
- Disability insurance
Quick Apply
HR Director, Frontend Technology
Intel —Hillsboro, OR
- $204,790 - $289,120 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Health insurance
Field Patient Access Director
TSP (A Syneos Health Company) —Portland, OR
- $220,000 - $245,000 a year
- Analysis skills
- Bachelor's degree
- Senior level
- Paid parental leave
- Health savings account
Director of Spa and Wellness
CASCADA PDX LLC —Portland, OR
- Recruiting
- Senior level
- Retail management
Quick Apply
Director of Building Services
Avanath —Portland, OR
- $120,000 - $130,000 a year
- On call
- Microsoft Outlook
- 5 years
- Research
- Paid holidays
- Health insurance
Quick Apply
Area Director of People Services
RiverPlace Hotel —Portland, OR
- $135,000 - $145,000 a year
- Full-time
- 5 years
- Hotel
- Senior level
- Health insurance
- Dental insurance
Director of Operational Finance
Tillamook —Portland, OR
- CPA
- ERP systems
- Finance
Director of Information Technology
Precinmac —Tualatin, OR
- $185,000 - $215,000 a year
- Computer science
- Computer Science
- ERP systems
Regional Director of Operations - Senior Living
Sinceri Senior Living —Portland, OR
- $150,000 a year
- Online Application
- Computer literacy
- Bachelor's degree
- Criminal background check
- Opportunities for advancement
Quick Apply
6d
Senior Director, Sports Marketing Strategy
Nike —Beaverton, OR
- Full-time
- 7 years
- Marketing
- Office
5d
Head of Benefits
Providence —Portland, OR
- $300,000 - $360,000 a year
- Full-time
- Office
- Finance
- Bachelor's degree
- Paid parental leave
- Paid holidays
5d

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Director, Customer Service

Reser's Fine Foods, Inc. -
Beaverton, OR

Quick Apply

Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Customer communication
Data visualization software proficiency
Managing teams in a customer support role
Business intelligence report generation
Business intelligence tools
Supply chain management solutions (enterprise solutions)
Computer skills
Logistics order management
Order issue resolution
General management

Full Job Description

Benefits and Culture

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.

Visit our website to learn more about our competitive benefit programs – www.resers.com/careers/#benefits

Reser’s Fine Foods – Job Description

Title: Director- Customer Service

FLSA Status: Exempt

Location: Corporate Job Family: Customer Service

Reports to: Vice President- Supply Chain Career Track/Level: M5

Job Summary:

The Customer Service Director leads the day-to-day customer service function supporting business customers, sales, manufacturing, distribution, logistics, and supply chain operations. This role oversees a small team responsible for managing order exceptions, resolving processing issues, coordinating cross-functional follow-up, and ensuring customers are kept informed when order, delivery, or service issues occur. The Director focuses on operational execution, process improvement, system utilization, workflow consistency, and team performance in a system-driven, exception-based customer service environment.

Essential Position Functions:

1. Leads the daily customer service operation for business customers, with emphasis on order exception management, issue resolution, customer communication, and timely cross-functional follow-up.

2. Oversees a small team of customer service employees and managers, setting clear priorities, expectations, workflows, and service standards.

3. Monitors exception trends, late orders, processing issues, deviations, and service disruptions, and partners with internal teams to resolve root causes and reduce recurrence.

4. Ensures customer service processes are consistently followed, documented, and improved to support accurate, efficient, and timely order support.

5. Partners with sales, manufacturing, planning, transportation, warehousing, distribution, logistics, and procurement to help ensure customer commitments are understood, tracked, and addressed.

6. Uses internal systems, reporting, and available data to monitor work volume, exception status, service trends, team performance, and process improvement opportunities.

7. Identifies and implements practical improvements to customer service workflows, system utilization, communication routines, escalation paths, and exception management processes.

8. Coordinates customer communication through appropriate internal channels when order, delivery, product availability, or processing issues require follow-up.

9. Supports service reporting, KPI tracking, and operational updates related to customer service performance, order exceptions, issue resolution, and process improvement progress.

10. Participates in operational planning discussions, including S&OP or similar cross-functional processes, to provide customer service insight on recurring issues, service risks, and improvement needs.

11. Supports business continuity and internal coordination during supply disruptions, system issues, or operational challenges affecting customer orders.

12. Builds a service-oriented, accountable team culture focused on responsiveness, accuracy, problem solving, continuous improvement, and internal partnership.

13. Provides coaching, feedback, development support, and performance management for team members and direct-report managers.

14. Makes or recommends staff employment decisions in accordance with company policy.

15. Performs special projects and other related duties, as assigned.

Education and Experience:

• Bachelor’s Degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or related field, or equivalent combination of education and experience.

• 7-10 years of progressive experience in customer service, customer supply chain, order management, logistics, manufacturing support, or related disciplines.

• 5 years of people leadership experience, including leading supervisors, managers, or small teams.

• Experience supporting retail, food service, grocery, CPG, manufacturing, or other business-to-business customers.

• Strong knowledge of order management, exception handling, customer fulfillment, supply chain coordination, inventory communication, and service issue resolution.

• Experience using ERP, order management, CRM, reporting, or workflow systems such as M3, SAP, Oracle, or similar platforms.

• Experience using reporting or business intelligence tools such as Power BI, Tableau, Excel, or similar tools to monitor service trends and process performance.

• Food manufacturing or CPG industry experience preferred.

Knowledge, Skills and Abilities:

• Strong operational leadership skills with the ability to set priorities, clarify expectations, and drive follow-through in a small team environment.

• Excellent communication, relationship-building, and issue resolution skills with internal partners and business customers.

• Ability to analyze service trends, exception patterns, workflow gaps, and performance data to identify practical improvements.

• Strong process improvement mindset with the ability to simplify work, improve consistency, and strengthen system utilization.

• Ability to coordinate across functions, influence without direct authority, and keep issues moving to resolution.

• Sound judgment, attention to detail, accountability, and ability to balance customer needs with operational constraints.

Physical Demands and Working Conditions:

• Prolonged periods performing repetitive actions.

• Repetitive hand, wrist, and finger activities.

• Requires the ability to travel to various work locations by car or plane up to 15% of time.

• Office environment.

• Flexible schedule may be required based on business needs.

Exempt only: This position is eligible for a bonus based on company goals/performance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

director of jobs in portland, or

Director, Customer Service

Director of Business Operations

Director of Accounting

Join Our Team as a Traveling Canvassing Office Director – Lead Change and Make a Real Impact

Director of Communications

Managing Director

Creative Director

Director, Compliance Operations

Firm Enterprise Solutions Director, Data Management

Director, Asset Services

HR Director, Frontend Technology

Field Patient Access Director

Director of Spa and Wellness

Director of Building Services

Area Director of People Services

Director of Operational Finance

Director of Information Technology

Regional Director of Operations - Senior Living

Senior Director, Sports Marketing Strategy

Head of Benefits

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