Top 17 Helpdesk manager Jobs in Portland, Or

Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Full-time
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Manager, Help Desk
The Odom Corporation —Vancouver, WA
- $115,000 - $145,000 a year
- Pass drug screening
- Office
- 8 years
- Paid holidays
- Health insurance
Quick Apply
IT Manager
CorVel Corporation —Portland, OR
- $70,276 - $116,942 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
System Administrator
The 20 —Portland, OR
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- 4 years
Quick Apply
6d
Lead Technology Asset Management
Nike —Beaverton, OR
- Full-time
- 5 years
- Office
- Analysis skills
8d
Technology Support & Security Manager
RISE Partnership —Portland, OR
- $76,518 - $113,619 a year
- Extended hours
- Hybrid work
- Microsoft Outlook
- Computer Science
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Coordinator
MENTAL HEALTH & ADDICTION ASSOCIATION OF OR —Portland, OR
- $26.44 - $32.63 an hour
- Full-time
- Background check
- Clean driving record
- Word processing
Quick Apply
7d
IT Support Specialist
HDR —Portland, OR
- Full-time
- Computer science
- Computer Science
- Customer service
5d
Helpdesk Specialist - UIS
PACIFIC UNIVERSITY —Forest Grove, OR
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
9d
IT Manager
Dynalectric Company —Portland, OR
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
2d
IT Service Delivery Lead
A-dec, Inc. (USA) —Newberg, OR
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Opportunities for advancement
Quick Apply
8d
Help Desk Technician
KELLEY CREATE —Tigard, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply

Discover related jobs

Based on your search for helpdesk manager jobs.

Associate Director of Information Technology, Support
EDUCATIONAL SERVICE DIST 112 —Vancouver, WA
Manage internal and external technology infrastructure design and support implementation of emerging technology, hardware and software acquisition and…
$114,732.80 - $143,208.00 a year
9d
IT Manager
Dynalectric Company —Portland, OR
Design, develop, implement and coordinate systems (computer deployments to end users, server deployments-both onsite and remote locations, printer setup, mobile…
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
$41,250 - $68,750 a year
IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues,…
$25.10 - $26.53 an hour
Quick Apply
14d

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk manager in portland, or

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk manager jobs near portland, or

Helpdesk Manager

Pacific Office Automation -
Beaverton, OR

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Mid-level

Full Job Description

Helpdesk Manager | Full-Time | On-Site|

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service? Come Join POA's dynamic and growing IT team! As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers’ Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

Responsibilities:

Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Manage the operation and organization of the Helpdesk.
Conduct performance evaluations to monitor delivered results from the Helpdesk.
Attend team meetings with technical staff.
Mentor, coach and develop team members.
Document internal procedures.
Ask educated questions and listen to customers to determine root cause of issues.
Become a technical escalation for IT team members.
Train incoming staff.
Report significant and recurring issues to the tier-1-2-3 support team.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
Advise team members on appropriate actions.
Follow standard help desk procedures.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Contribute to improving customer support by actively responding to queries and handling complaints
Evaluate and review the overall performance of the Helpdesk thru KPI’s.
Develop, evaluate and implement KPI’s.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Inform management of recurring problems.
Stay current with system information, changes, and updates.
Help update training manuals for new and revised software and hardware.
Develop a positive working environment.
Provide great customer experience.
Ensure customer services is timely and accurate daily.
Communicate, work, and collaborate with different stakeholders (Technicians, Customers, Technical Account Managers, and Sales Representatives)

Benefits

Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#LI-Onsite

Quick Apply

Refine Your Search

helpdesk manager jobs in portland, or

Helpdesk Manager

IT Manager, Help Desk

IT Manager

System Administrator

Lead Technology Asset Management

Technology Support & Security Manager

IT Coordinator

IT Support Specialist

Helpdesk Specialist - UIS

IT Manager

IT Service Delivery Lead

Help Desk Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk manager in portland, or

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected