General Description:
Under the direction of an assigned Facilities Services Group (FSG) Supervisor, this position is responsible for completing routine service maintenance and the repair, replacement, or installation of HVAC equipment for an assigned customer or customer groups on time and within budget.
Essential/Typical Duties:
- Schedule routine maintenance for assigned customer(s) in accordance with ACCO's approved internal procedures.
- Complete routine and dispatched assignments in a timely, efficient manner each maintenance period or within promised timeframes, and maintain contact with office dispatch before, during, and prior to close of ACCO standard dispatch hours.
- Purchase or order required material and equipment required for routine maintenance or requested repairs.
- Fully prepare mechanic work orders/authorizations and follow approved procedures for documenting work performed, related tool purchases, customer work approval, and any other relevant information.
- Escalate customer service issues that extend beyond authority or assistance to assigned Supervisor or customer's assigned Service Sales personnel.
- Display proper service appearance and deportment while on customer premises, and utilize ACCO property (e.g., service truck, cell phone, and/or laptop) appropriately.
- Other duties as assigned by the Supervisor and/or General Service Manager.
Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):
- High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
- Experience with commercial HVAC-R mechanical service and repair
- Self-motivated, energetic, ambitious and have a positive attitude.
- Good written and oral communication skills.
- Strong technical and troubleshooting skills.
- Strong track record of successfully interacting with customers.
- Ability to utilize a personal computer.
- Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
- Valid (non-commercial) driver's license with MVR that meets ACCO's risk insurance standards.
Competencies Areas Needed:
- Numeric and Verbal Reasoning Skills
- Persuading & Influencing
- Adaptability & Flexibility
- Commercial/Business Acumen
- Analyzing & Interpreting
While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer keyboard and telephone, talk and hear.
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Physical Requirements:
(The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The employee frequently is required to reach with hands and arms and at times reach above shoulder height to access storage cabinets. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
- Specific vision abilities required by this job include close vision and distance vision.
- The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
- Regular and routine attendance
Wages:
This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.
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Why join ACCO? ACCO Engineered Systems is one of the largest mechanical contractors in the country. Since 1934, owners and builders have selected ACCO to design, install, and maintain more than 250,000 mechanical projects. ACCO is dedicated to the design, fabrication, installation, maintenance and service of commercial and industrial HVAC, refrigeration, plumbing, process piping, and building automation systems. Whether your project is a low or high-rise office building, a shopping mall, hospital, semi-conductor fabrication facility or pharmaceutical manufacturing plant…ACCO can design, build, install, and maintain a mechanical system to meet your needs.
Here at ACCO, we are a part of something bigger. Just ask our customers: California Academy of Sciences, L.A. Live, and San Francisco 49ers Stadium. While we have been around for 80+ years, we continue to grow at a dynamic pace. And we are looking for talented individuals to join our team.
What's great about working at ACCO is that we’re a big enough company to be the leader in HVAC mechanical contracting in California and the Southwest U.S., but as a 100% employee-owned ESOP, we’re a private company with a family-oriented feel. Several of our employees have worked at ACCO for twenty-five, thirty, and even over forty years! Together, the employees of ACCO are comprised of intelligent, dedicated, and entrepreneurial team members who put customers first and enjoy what they do.
ACCO IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.
We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.
Equal Employment Opportunity is The Law.|Pay Transparency Nondiscrimination Provision
ACCO will consider qualified applicants with criminal histories for employment.
Notice to Outside Recruiters:
Hiring managers are not authorized to review or accept recruiting agreements from any outside recruiting agencies. Outside recruiting agencies should not submit unsolicited resumes without signing the company's recruiting agreement.
