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senior service coordinator jobs near portland, or

IT Specialist (Change Authorization & Delivery Lead)

US Bonneville Power Administration
Portland, OR

Apply Now

Job Details

Part-time | Full-time
$114,684 - $149,091 a year
4 days ago

Benefits

Referral program

Qualifications

Process optimization
Customer service
Project change management
Coaching
Regulatory compliance
Operations transformation
Process design
Application deployment
Policy & process development
Decision making
System deployment
Continuous improvement for developers

Full Job Description

Summary

This position is located with Bonneville Power Administration, in Quality Control (JLQ), Enterprise Shared Services (JL), Information Technology (J).

A successful candidate in the IT Specialist (Change Authorization & Delivery Lead) position will serve as a senior technical leader of the evolution and execution of the enterprise Release and Change Management lifecycle.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Clarification from the agency

Open to U.S. Citizens or Nationals.

Duties

We are seeking a senior technical leader to spearhead the transformation of our software release and change management practices. In this role, you will transition our traditional, manual change review boards into a modern, automated, and evidence-based governance model. By embedding security and compliance directly into our automated software pipelines, you will play a central role in ensuring that the technology powering the region is deployed faster, safer, and with unprecedented stability.

As an IT Specialist (Change Authorization & Delivery Lead), you will:

Serve as the final authority on system-wide software updates, steering the approval process away from tedious, manual checklist meetings. You will empower teams to focus instead on automated, high-speed validation of code readiness, ensuring every update is justified and safe.
Embed automated security checks, vulnerability scans, and regulatory compliance protocols directly into the software development pipeline. You will shift quality assurance from a final-stage bottleneck into a continuous, automated process that runs seamlessly in the background.
Champion and design low-risk, pre-approved deployment pathways for mature applications. By creating highly automated and reliable pipelines, you will enable teams to rapidly roll out new features and security patches without compromising system stability.
Establish and track modern development metrics-such as deployment frequency, change success rates, and recovery times. You will analyze these data trends to uncover bottlenecks, reduce risks, and make strategic, evidence-based recommendations to executive leadership.
Collaborate with engineering teams to integrate modern project tracking systems (like ServiceNow) directly with automated cloud deployment pipelines (like Azure DevOps). Your goal is to eliminate manual paperwork by automatically generating and filing compliance records as code moves to production.
Design and maintain clear, accessible visual dashboards. These will provide developers, engineers, and executive leaders with instant, real-time insights into upcoming software changes, pipeline health, and overall system performance.
Act as the central coordinator and communication hub during major scheduled system updates. You will align software development and infrastructure teams, ensuring everyone is prepared with robust contingency and rollback plans for a smooth launch.
Take the lead during critical outages or software emergencies. You will coordinate technical teams to deploy emergency patches rapidly, ensuring the system returns to normal operations quickly while still maintaining essential safety controls.

Requirements

Conditions of employment

In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration

When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully.

Key Requirements:

You must be a United States Citizen.
This employer participates in the E-Verify program.
Males must abide by Selective Service registration requirements.
You will be required to report in person to the official duty location.

Conditions of Employment:

Suitable for Federal employment, as determined by a background investigation.
May be required to successfully complete a probationary period.

Qualifications

BASIC REQUIREMENT: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

To meet this requirement, you must demonstrate proficiency in each of the four competencies listed above as follows:

GS-13: Advanced - You can perform the actions associated with each of these competencies without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions arise regarding each of these competencies. Focus is on broad organizational/professional issues; You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented; You are capable of coaching others in the application of each of these competencies by translating complex nuances relating to each competency into easy to understand terms; You participate in senior level discussions regarding these competencies; You assist in the development of reference and resource materials in these competencies.

SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience for this position is defined as experience 1) analyzing and coordinating IT change requests within a formal change management framework, such as a Change Advisory Board (CAB), such as assessing release readiness, evaluating potential risks to system stability and security, and ensuring compliance with established governance procedures; 2) improving IT service management (ITSM) or software delivery lifecycle (SDLC) processes by developing or implementing automation for release and change workflows; and 3) analyzing process data and performance metrics to identify bottlenecks and recommend specific improvements.

"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

There are no specific education requirements or substitution of education for experience for this position.

Additional information

Under the Employee Referral Bonus program, certain BPA employees may be eligible for a monetary award for referring outside candidates for this difficult-to-fill position. The referring employee must complete the form BPA F 33300.01e and email it to [email protected] by midnight of the closing date of the job posting.
This job opportunity announcement may be used to fill additional similar vacancies across DOE.

EEO Policy: USAJOBS Help Center | Equal employment opportunity policy
Reasonable Accommodation Policy: Employees or applicants may request Reasonable Accommodation (RA) for assistance, when applying or competing for a job or performing a job due to their medical condition or to exercise their religious beliefs. If you need reasonable accommodation in the application or selection process, please contact the Staffing Specialist listed on this vacancy announcement. USAJOBS Help Center | Reasonable accommodation policy
Reasonable Accommodation for USAHire: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Veterans Information: USAJOBS Help Center - Veterans
Veterans and persons with disabilities are encouraged to apply.
Telework: https://www.opm.gov/telework/
Selective Service Registration: http://www.sss.gov/ - Who must register: https://www.sss.gov/faq/#who-needs-to-register

Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations.

BPA strives to ensure a safe and positive work environment.

We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Category Rating Procedure: You will be evaluated for this job based on how well you meet the qualifications above. Once the application process is complete, your resume, supporting documentation, and questionnaire/assessment responses will be used to determine whether you meet the job qualifications. If you are minimally qualified for this job, your responses to the USA Hire rating assessment(s) will be evaluated, and you will be placed into one of three predefined quality categories. These categories are Best Qualified, Well Qualified, and Qualified.

Application of Veterans' Preference: If you are a preference eligible candidate, you will be listed at the top of whichever quality category your rating places you in. Preference eligibles with a compensable service-connected disability of 10 percent or more are placed at the top of the highest category for all positions except scientific or professional at the GS-9 grade level or above (or equivalent).

Career Transition Assistance Programs: To receive selection priority for this position, you must: 1) meet the eligibility criteria; and 2) be rated "well-qualified", which is defined as scoring 85.0 or higher.

You must meet all qualifications and eligibility requirements by the closing date (08/23/2026) of this announcement.

To preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13034182.

USAHire: To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The USA Hire Assessment includes a cut score. USA Hire cut scores are based on the minimum level of proficiency required to perform the job for a specific series and grade. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. The cut score is set at a government-wide level and not at the agency or individual vacancy level for USA Hire standard assessments. In accordance with 5 CFR 300.201(a), the U.S. Office of Personnel Management does not release testing and examination materials, scoring criteria including the specific cut score requirements, or other information used solely to determine individual qualifications, so as not to compromise the objectivity of the testing process.

Required Documents

To apply for this position, you MUST provide a complete application package which includes:

Your two (2) page RESUME showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
- Information on how to create a federal resume https://help.usajobs.gov/how-to/account/documents/resume
Cover Letter, optional, expressing additional information not covered in your resume.
Transcripts, if specific educational requirements are indicated in this job announcement.Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.
Veterans' Preference documentation,if applicable, DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information.
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable(e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) For more information see the OPM Guide to Career Transition.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.

The application process is as follows:

You must have a login.gov account to sign into USAJOBS: https://help.usajobs.gov/how-to/account.

To begin the application process in USAJOBS, click the Apply Online button.

Answer the questions presented in the application and attach all required and supporting documentation.

You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.

After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.

If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements

Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can reuse the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.

You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account, select Update Application: https://login.usajobs.gov/Account/Login. This option will no longer be available once the announcement has closed.

To verify the status of your application, during and after the announcement open period, log into your USAJOBS account; applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each application status means, visit: https://help.usajobs.gov/how-to/application/status.

If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://help.usajobs.gov/how-to

If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots if possible, to aid technical support.

Agency contact information

Randi Smith

Phone

971-666-2478

[email protected]

Address

Bonneville Power Administration
P.O. Box 3621
Portland, OR 97208
US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.

You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJobs Account and editing the Notification Settings.

You will be contacted directly if an interview is required.

Please check that your USAJOBS profile contact information is current and correct each time you apply to a job-this will ensure we are able to contact you as quickly as possible.

In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.

Overview

Accepting applications

Location

1 vacancy in the following location:

Portland, OR

No matching locations found.

Work site options

Telework eligible

Remote job

Relocation expenses reimbursed

Salary

$114,684 - $149,091 per year

Pay scale & grade

GS 13

Promotion potential

None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

Occasional travel - You may be expected to travel for this position.

Appointment type

Permanent

Occupations and job series

2210 Information Technology Management

Supervisory status

Federal service type

This job is in the Competitive Service

Represented by a union

Drug test

Security clearance

Not Required

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

Credentialing
Suitability/Fitness

Financial disclosure required

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

26-BPA-52860-13034182-DE

Control number

880655500

Apply Now

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Summary

This job is open to

The public

Career transition (CTAP, ICTAP, RPL)

Military spouses

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

Benefits

How you will be evaluated

Required Documents

How to Apply

Agency contact information

Next steps

Overview