Top 326 Telephone representative Jobs in Portland, Or

Contact Center Representative
NW Priority Credit Union —Beaverton, OR
- $21 - $28 an hour
- Overtime
- Analysis skills
- Travel
- Ability to sit for extended periods
DFC Customer Service Representative I
Driveway Finance Corporation —Tigard, OR
- $20 an hour
- Full-time
- 18 years or older
- Word processing
- Windows
- Employee stock purchase plan
- Paid holidays
Quick Apply
14d
CSR - Flooring (CLACKAMAS, OR)
Romanoff Renovations —Clackamas, OR
- Construction site
- Computer literacy
- Public speaking
- Paid holidays
- Health insurance
Quick Apply
2d
Member Service Representative - Teller
NW Priority Credit Union —Portland, OR
- $20.00 - $23.07 an hour
- Overtime
- Office
- Ability to lift 50 pounds
- Analysis skills
4h
Part Time Bank Teller
Riverview Community Bank —Gresham, OR
- From $19 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
5d
Office Support Specialist II, On Call #356
Lifeworks NW —Portland, OR
- $23.62 - $30.57 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Residential
Patient Service Representative I
NEIGHBORHOOD HEALTH CENTER —Portland, OR
- $21.07 - $27.41 an hour
- Full-time
- Writing skills
- Pass drug screening
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
7d
Admitting Representative - Per Diem
Hillsboro Medical Center —Hillsboro, OR
- $23.61 - $32.83 an hour
- Rotating weekends
- Bilingual
- High school diploma or GED
- Pediatrics
8d
Front Desk Attendant
Portland Mental Health & Wellness —Portland, OR
- $19 an hour
- Full-time
- Private practice
- Google Workspace
- HIPAA
- Commuter assistance
- AD&D insurance
Customer Service Representative
Waste Connections —Portland, OR
- From $21.25 an hour
- Full-time
- English
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Reception
Glisan Post Acute —Portland, OR
- $22 - $25 an hour
- Full-time
- Basic math
- Microsoft Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Night Auditor
Sage Hospitality —Portland, OR
- $22.50 - $24.00 an hour
- Full-time
- Computer literacy
- Mid-level
- Hotel
- Health savings account
- AD&D insurance
PAS Revenue Cycle Specialist
Oregon Health & Science University —Portland, OR
- $27.78 - $37.54 an hour
- Weekends as needed
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- Word processing
6d
Claims Examiner/Member Services Representative
United Employers Association and its Affiliates —Portland, OR
- $25 - $26 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
6d
Call Center Representative (Fundraising-Charities)
Gateway Communications, Inc —Portland, OR
- $18 - $20 an hour
- Full-time
- Computer literacy
- Children
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Registration Representative
Rebound Orthopedics & Neurosurgery —Lake Oswego, OR
- $20.72 - $29.01 an hour
- Full-time
- Background check
- Customer service
- HIPAA
- Free parking
- Profit sharing
Quick Apply
Assistant Property Manager
CBRE —Portland, OR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Telephone Operator - Temporary
Compass Oncology —Vancouver, WA
- $17.40 - $25.22 an hour
- Temporary
- Administrative experience
- High school diploma or GED
- Entry level
- Wellness program
- Health savings account
10d
Billing Specialist
Portland Mental Health & Wellness —Portland, OR
- $25.85 - $28.25 an hour
- Full-time
- Google Workspace
- HIPAA
- Mid-level
- Commuter assistance
- AD&D insurance
Customer Service Representative I
Waste Connections —Vancouver, WA
- $21.50 - $25.00 an hour
- Full-time
- Sales
- English
- High school diploma or GED
- COVID-19 protective measures
- Disability insurance
Quick Apply
13d

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Contact Center Representative

NW Priority Credit Union -
Beaverton, OR

Apply Now

Job Details

Full-time
$21 - $28 an hour

Qualifications

Confidential information handling
Email customer support
Technical support via phone
Account maintenance
Financial transaction processing
Phone communication
Account troubleshooting
Client inquiry handling
Promoting bank products
Answering guest questions
Scanning
Incident Escalation
Post-sales issue resolution
Customer engagement
Data entry
Document imaging
Assisting with digital banking services
Productivity software
Handling account queries
Technical support via email
Balancing end-of-day transactions
Promoting bank services
Account opening
Client interaction via phone calls
Banking regulatory compliance

Full Job Description

Description:

NW Priority Credit Union is excited to offer a new position to join our team at our Beaverton branch. An entry-level contact center employee services as the primary point of contact for members, handling various types of inbound calls and communication. Their responsibilities include answering member inquiries, resolving issues, providing product or service information, and ensuring a positive member experience. This position is best suited for someone with financial experience, who has strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment are essential for this role while upholding the credit union philosophy of people helping people.

Core Job Requirements

Respond to member questions and concerns via phone and email ensuring accurate and timely responses.
Identify and troubleshoot member issues, offering solutions within company guidelines or escalating to higher-level support when necessary.
Provide exceptional member service by assisting with members digital inquiries (mobile and online banking) and engaging with the Contact Center Supervisor when needed.
Recognizes members’ needs to proactively open, maintain and update personal accounts and refer members to other services such as loan services and investment services.
Offer detailed and accurate information regarding company products, services, and policies to assist members. Regularly update knowledge on new products, services, or company policies to provide accurate and current information to members.
Ensure that members’ unresolved concerns are tracked and followed up promptly to guarantee resolution.
Provides routine information on credit union services, policies, membership eligibility, type of credit union accounts, inquiries regarding account balance, status and history. Performs all types of non-monetary transactions within established limits to prevent fraud and losses.
Entering stop payments for checks and check reorders. Completes appropriate documents and refers them to Accounting/Electronic Services for assistance when necessary.
Assist members with online banking password resets and enrollments. Ensuring successful login attempt while on the phone with member. Enroll members in mobile deposit as requested and approved.
Process convenience pay requests by members.
Process lost debit and credit cards by completing forms and issue replacement.
Scan paper documents into Laserfiche.
Work with colleagues and supervisors to share knowledge, improve processes, and enhance team performance.
Completes job assignments delegated by Contact Center Supervisor.
Responsible for complying with all laws, statutes, rules, and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
Participate in required meetings and training.
Performs other duties as assigned by management.

Requirements:

Job Experience: Minimum of one year in a banking or credit union environment required. Knowledge of advanced cross servicing techniques to cross service members competently.

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasional walking to provide member services. Noise level moderate to high in immediate area and normal range of hearing necessary to communicate by telephone and in person with staff and members.

Work Conditions: Regular workday with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer, and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.

Apply Now

Refine Your Search

telephone representative jobs in portland, or

Contact Center Representative

DFC Customer Service Representative I

CSR - Flooring (CLACKAMAS, OR)

Member Service Representative - Teller

Part Time Bank Teller

Office Support Specialist II, On Call #356

Patient Service Representative I

Admitting Representative - Per Diem

Front Desk Attendant

Customer Service Representative

Reception

Night Auditor

PAS Revenue Cycle Specialist

Claims Examiner/Member Services Representative

Call Center Representative (Fundraising-Charities)

Registration Representative

Assistant Property Manager

Telephone Operator - Temporary

Billing Specialist

Customer Service Representative I

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