The Crowne Plaza Portland-Downtown
1441 NE 2nd Avenue
Portland, OR 97232
FOOD & BEVERAGE COORDINATOR
The Crowne Plaza Portland-Downtown is seeking a Food and Beverage Coordinator supports the Food and Beverage (F&B) Department in ensuring smooth daily operations, excellent guest experiences, and effective coordination between front-of-house and back-of-house teams. This role involves administrative duties, scheduling, vendor communication, inventory support, event coordination, and quality control assistance.
ABOUT US
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.
We are looking for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
STATUS:
SCHEDULE:
- Variable schedule; Must be available evenings, weekends, and holidays
RATE OF PAY:
- $20.91 to $23.150.00 per hour/DOE plus tips and gratuities (tips/gratuities are distributed biweekly on pay days)
BENEFITS AND PERKS:
- Paid Time Off
- Holiday Pay
- Paycheck Advancement Program
- Hotel travel discounts
- Supplemental Insurance
- Employee Assistance Program
- Subsidized Annual Tri-Met Bus Pass
- Complimentary Employee Parking
- Employee Meals
For eligible employees:
- Insurance - Medical, Dental, Vision, Life and AD&D
- 401(k) Plan with Employer Match
QUALIFICATIONS:
Knowledge of:
- Principals of providing customer service, including needs assessment, meeting quality standards, and evaluation of customer satisfaction.
- Proficiency in Microsoft Outlook, Word, and Excel
- Experience with POS and inventory systems preferred.
Skills and Ability to:
- Effectively organize, plan, and prioritize work assignments in accordance with department goals and objectives to meet productivity standards and deadlines.
- Strong organizational skills and ability to follow through on tasks with limited direct supervision,
- Accurately prepare and maintain records, files, and reports.
- Possess strong listening, verbal, and written communications skills to effectively and professionally communicate with guests, coworkers, and the public.
- Multitask in a fast-paced environment, sometimes under pressure, while remaining professional, flexible, and efficient.
- Adapt to constantly changing situations and personalities, ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor always.
- Monitor and assess the performance of yourself and others to make improvements or take corrective action to meet quality standard for service and cleanliness.
- Establish and maintain interpersonal relationships, develop constructive and cooperative working relationships with others, and maintain them over time.
- Represent Hollander Hospitality with a positive attitude, professional demeanor, and commitment to delivering outstanding guest service.
- Work flexible hours, including evenings, weekends, and holidays.
- Meet attendance requirements and deadlines with dependability and consistency.
- Consistently support the cultural expectations of the Company.
Education and Experience:
- High School Diploma or equivalent required.
- Degree or diploma in Hospitality Management or related field preferred.
- Previous Food and Beverage or related experience preferred.
- One year’s experience in a customer service supervisory position preferred.
Licenses:
- Valid Food Handler Permit required.
- Valid Alcohol Server Permit required.
PHYSICAL REQUIREMENTS:
Heavy work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
This work requires the ability to sit for long periods of time and to stand/walk for extended periods during events or busy service times.
Must be able to hear verbal conversations over the phone and in person with background noise. Must have visual acuity to analyze written information and view computer terminal and ability to express or exchange information by means of the spoken word.
Physical strength and manual dexterity to operate necessary equipment and perform required duties. Must be able to see, walk, stand, bend climb, balance, lift, carry, crouch, kneel, stoop, grasp, push and pull.
Drug Free Workplace, Equal Opportunity, E-Verify Employer
