Top 1549 Retail customer service representative Jobs in Portland Or

Director, Customer Service
Reser's Fine Foods, Inc. —Beaverton, OR
- Full-time
- Oracle
- 5 years
- Office
- AD&D insurance
- Paid holidays
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Contact Center Representative
NW Priority Credit Union —Beaverton, OR
- $21 - $28 an hour
- Overtime
- Analysis skills
- Travel
- Ability to sit for extended periods
Filson Retail Sales Associate - Portland - PT
Filson —Portland, OR
- $16.60 - $17.40 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Store discount
- Health insurance
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Customer Service Representative
National Seating & Mobility, Inc. —Lake Oswego, OR
- $21.00 - $23.50 an hour
- 8 hour shift
- Inventory management
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
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5d
Inside Sales Representative
Emerald Staffing —Lake Oswego, OR
- $41,600 - $75,000 a year
- Full-time
- Customer service
- Office
- High school diploma or GED
- Paid training
- Health insurance
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Retail Associate - Washington Square
Aritzia —Portland, OR
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Guest Services Representative
Oregon Museum of Science and Industry (OMSI) —Portland, OR
- $20.66 an hour
- Part-time
- 1 year
- Communication skills
- Entry level
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Call Center Remote Customer Service Representative
VIMO INC —Portland, OR
- $17.00 - $19.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
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Customer Service Manager, Airport Customer Experience - PDX
American Airlines —Portland, OR
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
6d
Candy Store Sales Associate
Rocket Fizz Soda Pop and Candy Shop —Portland, OR
- $16.80 - $18.00 an hour
- Part-time
- 18 years or older
- High school
- Computer literacy
- Employee discount
- Flexible schedule
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7d
Retail Associates
Hobby Lobby —Clackamas, OR
- $16.80 - $17.80 an hour
- Weekends as needed
- Entry level
- Paid holidays
- Disability insurance
Customer Service Rep
Distribution International —Portland, OR
- $25 an hour
- Entry level
12d
Sales Associate - PT
Paper Source —Portland, OR
- Part-time
- Sales
- Entry level
- Paid parental leave
- Paid holidays
Contact Center Representative I
The Standard —Portland, OR
- $20.00 - $26.20 an hour
- Full-time
- Remote
- Background check
- Research
- High school diploma or GED
- Paid parental leave
- Paid holidays
3d
Patient Service Representative I
NEIGHBORHOOD HEALTH CENTER —Portland, OR
- $21.07 - $27.41 an hour
- Full-time
- Writing skills
- Pass drug screening
- HIPAA
- Paid holidays
- Disability insurance
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11d
Hospitality Service Associate
Legacy Health —Portland, OR
- $17.68 - $23.94 an hour
- Basic math
- English
- High school diploma or GED
Retail Merchandise Associate
TJ Maxx —Portland, OR
- $16.80 - $17.30 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Cashier
JCPenney —Portland, OR
- $16.50 - $20.63 an hour
- Merchandising
- In-person
- Entry level
- Paid holidays
- Health insurance
CASHIER (FULL TIME)
Bon Appetit —Portland, OR
- $22.90 an hour
- Urgently hiring
- Background check
- University
- Entry level
- Commuter assistance
- Referral program
Quick Apply
12d
Cashier - Union - 32HRS/WK - AVAILABILITY REQUIRED 8AM TO 11:15PM
New Seasons Market —Portland, OR
- $19.00 - $24.50 an hour
- Full-time
- Sanitation
- Microsoft Office
- Ability to climb stairs
- AD&D insurance
- Paid holidays
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2d

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Director, Customer Service

Reser's Fine Foods, Inc. -
Beaverton, OR

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Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Customer communication
Data visualization software proficiency
Managing teams in a customer support role
Business intelligence report generation
Business intelligence tools
Supply chain management solutions (enterprise solutions)
Computer skills
Logistics order management
Order issue resolution
General management

Full Job Description

Benefits and Culture

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.

Visit our website to learn more about our competitive benefit programs – www.resers.com/careers/#benefits

Reser’s Fine Foods – Job Description

Title: Director- Customer Service

FLSA Status: Exempt

Location: Corporate Job Family: Customer Service

Reports to: Vice President- Supply Chain Career Track/Level: M5

Job Summary:

The Customer Service Director leads the day-to-day customer service function supporting business customers, sales, manufacturing, distribution, logistics, and supply chain operations. This role oversees a small team responsible for managing order exceptions, resolving processing issues, coordinating cross-functional follow-up, and ensuring customers are kept informed when order, delivery, or service issues occur. The Director focuses on operational execution, process improvement, system utilization, workflow consistency, and team performance in a system-driven, exception-based customer service environment.

Essential Position Functions:

1. Leads the daily customer service operation for business customers, with emphasis on order exception management, issue resolution, customer communication, and timely cross-functional follow-up.

2. Oversees a small team of customer service employees and managers, setting clear priorities, expectations, workflows, and service standards.

3. Monitors exception trends, late orders, processing issues, deviations, and service disruptions, and partners with internal teams to resolve root causes and reduce recurrence.

4. Ensures customer service processes are consistently followed, documented, and improved to support accurate, efficient, and timely order support.

5. Partners with sales, manufacturing, planning, transportation, warehousing, distribution, logistics, and procurement to help ensure customer commitments are understood, tracked, and addressed.

6. Uses internal systems, reporting, and available data to monitor work volume, exception status, service trends, team performance, and process improvement opportunities.

7. Identifies and implements practical improvements to customer service workflows, system utilization, communication routines, escalation paths, and exception management processes.

8. Coordinates customer communication through appropriate internal channels when order, delivery, product availability, or processing issues require follow-up.

9. Supports service reporting, KPI tracking, and operational updates related to customer service performance, order exceptions, issue resolution, and process improvement progress.

10. Participates in operational planning discussions, including S&OP or similar cross-functional processes, to provide customer service insight on recurring issues, service risks, and improvement needs.

11. Supports business continuity and internal coordination during supply disruptions, system issues, or operational challenges affecting customer orders.

12. Builds a service-oriented, accountable team culture focused on responsiveness, accuracy, problem solving, continuous improvement, and internal partnership.

13. Provides coaching, feedback, development support, and performance management for team members and direct-report managers.

14. Makes or recommends staff employment decisions in accordance with company policy.

15. Performs special projects and other related duties, as assigned.

Education and Experience:

• Bachelor’s Degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or related field, or equivalent combination of education and experience.

• 7-10 years of progressive experience in customer service, customer supply chain, order management, logistics, manufacturing support, or related disciplines.

• 5 years of people leadership experience, including leading supervisors, managers, or small teams.

• Experience supporting retail, food service, grocery, CPG, manufacturing, or other business-to-business customers.

• Strong knowledge of order management, exception handling, customer fulfillment, supply chain coordination, inventory communication, and service issue resolution.

• Experience using ERP, order management, CRM, reporting, or workflow systems such as M3, SAP, Oracle, or similar platforms.

• Experience using reporting or business intelligence tools such as Power BI, Tableau, Excel, or similar tools to monitor service trends and process performance.

• Food manufacturing or CPG industry experience preferred.

Knowledge, Skills and Abilities:

• Strong operational leadership skills with the ability to set priorities, clarify expectations, and drive follow-through in a small team environment.

• Excellent communication, relationship-building, and issue resolution skills with internal partners and business customers.

• Ability to analyze service trends, exception patterns, workflow gaps, and performance data to identify practical improvements.

• Strong process improvement mindset with the ability to simplify work, improve consistency, and strengthen system utilization.

• Ability to coordinate across functions, influence without direct authority, and keep issues moving to resolution.

• Sound judgment, attention to detail, accountability, and ability to balance customer needs with operational constraints.

Physical Demands and Working Conditions:

• Prolonged periods performing repetitive actions.

• Repetitive hand, wrist, and finger activities.

• Requires the ability to travel to various work locations by car or plane up to 15% of time.

• Office environment.

• Flexible schedule may be required based on business needs.

Exempt only: This position is eligible for a bonus based on company goals/performance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

retail customer service representative jobs in portland or

Director, Customer Service

Contact Center Representative

Filson Retail Sales Associate - Portland - PT

Customer Service Representative

Inside Sales Representative

Retail Associate - Washington Square

Guest Services Representative

Call Center Remote Customer Service Representative

Customer Service Manager, Airport Customer Experience - PDX

Candy Store Sales Associate

Retail Associates

Customer Service Rep

Sales Associate - PT

Contact Center Representative I

Patient Service Representative I

Hospitality Service Associate

Retail Merchandise Associate

Cashier

CASHIER (FULL TIME)

Cashier - Union - 32HRS/WK - AVAILABILITY REQUIRED 8AM TO 11:15PM

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