Top 6 Desktop technician Jobs in Portsmouth, Nh

Service Advisor
James R. Rosencrantz & Sons, Inc —Kensington, NH
- $20 - $25 an hour
- Full-time
- Dealership
- Computer literacy
- No high school diploma
- Health savings account
- Paid holidays
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7d
L1 TECHNICIAN
Portsmouth Computer Group —Portsmouth, NH
- Urgently hiring
- Computer Science
- Mid-level
- Windows
- Paid training
- Health insurance
IT Support Technician
VulcanForms Inc. —Newburyport, MA
- $21.50 - $42.11 an hour
- Full-time
- System design
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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LEVEL 2 ENGINEER
Portsmouth Computer Group —Portsmouth, NH
- Urgently hiring
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Senior Associate Software Engineer - Portsmouth, NH
Hubbell Incorporated —Portsmouth, NH
- Hybrid work
- Computer Science
- Mid-level
- Java

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desktop technician jobs near portsmouth, nh

Service Advisor

James R. Rosencrantz & Sons, Inc -
Kensington, NH

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Job Details

Full-time
$20 - $25 an hour
7 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Equipment service recordkeeping
Machine maintenance record keeping
Customer records maintenance
Maintenance inventory management
Expiration dates monitoring
Phone communication
Computer literacy
Client inquiry handling
In-person customer service
Filing
Mid-level
High school diploma or GED
Desktop applications
Warranty issues management
Productivity software
Order processing
Ordering supplies
Claims data entry processing
Client interaction via phone calls
Office record organization
Customer data entry

Full Job Description

Job Description

Position Specifics:

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Hourly rate depends on your experience and skill set

Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Administers the warranty claim process to maximize administrative efficiency and return on warranty claims.

Responsibilities:

o Fields internal and external customer inquiries to the Service Department

o Responds to phones messages in a timely fashion

o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced expeditiously.

o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

o Maintains Service Department filing and records

o Updates customer profiles using equipment, hours, or other information from the customer work orders

o Maintains accessories and supplies and prepares replacement orders

o May prepare Service Technician efficiency reports

o Monitors equipment records for expiration of extended and special warranties

o Manages and processes parts and service warranty claims including computation of charges of shop work for each location

o Works with service managers to ensure there are no expired Product Improvement Programs

o Understands warranty regulations and communicates to departmental management about warranty status on a regular basis

o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Experience, Education, Skills and Knowledge:

o 2+ years in Service Department operations

o Ability to use standard desktop load applications such as Microsoft Office and internet functions

o Ability to learn software in the dealer business system and Deere Warranty system

o Knowledge of office procedures and attention to detail

o General understanding of mechanical/technical terms is preferred

o Ability to write and speak effectively to customers in person and on the phone

o High School Diploma or equivalent experience

Hours of Operation:

Mon-Fri (8:00a-5:00p) Sat (8:00a-1:00p) April through June Saturday Hours (8:00a-4:00p)

Hourly rate varies depending on Experience

Benefits include: Paid Holidays, Vacation Pay, Medical, Dental & Life Ins, Aflac and employee discounts

If you’re a reliable, detail oriented, motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our customers we want to hear from you.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

desktop technician jobs in portsmouth, nh

Service Advisor

L1 TECHNICIAN

IT Support Technician

LEVEL 2 ENGINEER

Senior Associate Software Engineer - Portsmouth, NH

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