Top 2838 New business specialist Jobs in Potomac Md

User Support Specialist III
Chickasaw Nation Industries —Rockville, MD
- Full-time
- 5 years
- Mid-level
- Office
- AD&D insurance
- Disability insurance
1h
Data Quality Specialist (on-site)
CFS —Alexandria, VA
- Temporary
- Hybrid work
- Research
- Mid-level
- Office
8d
Fraud Management Specialist
System One —Vienna, VA
- Contract
- Hybrid work
- Word processing
- Mid-level
- Finance
- Health insurance
- Dental insurance
Quick Apply
Collections Specialist
Aramark —Rockville, MD
- $45,000 - $63,000 a year
- Hybrid work
- Customer service
- Word processing
- Bachelor of Science
- Disability insurance
- Health insurance
Regional Support Specialist - Georgetown
Anywhere Real Estate —Washington, DC
- Full-time
- Computer literacy
- Mid-level
- Office
- Wellness program
- Paid parental leave
14d
Administrative Specialist II
GAP SOLUTIONS INC —Bethesda, MD
- $38 - $48 an hour
- Email
- Customer service
- Mid-level
- Office
Quick Apply
13d
Community Engagement Specialist I
GEICO —Bethesda, MD
- $73,800 - $115,825 a year
- Full-time
- Office
- Bachelor's degree
- Organizational skills
6d
Outreach Specialist
Wounded Warrior Project —Washington, DC
- $60,211 - $75,264 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Up to 50% travel
- Wellness program
- AD&D insurance
Specialist: Seasonal, Part-time
Apple —Bethesda, MD
- $23.00 - $30.59 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Community Specialist | Bethesda Row
Lululemon —Bethesda, MD
- $22.50 - $27.89 an hour
- Weekends as needed
- High school diploma or GED
- Travel
- US work authorization
- Health insurance
- Dental insurance
9d
People Relations Specialist
Palantir Technologies —Washington, DC
- $75,000 - $120,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Commuter assistance
- Paid parental leave
Registrar Assistant and Customer Support Specialist
Georgetown University —Washington, DC
- $47,586.00 - $87,558.13 a year
- Full-time
- Mid-level
- Office
- University
- Disability insurance
- Health insurance
5d
Communications Specialist
AKOYA —Washington, DC
- $72,000 - $82,000 a year
- Full-time
- Writing skills
- English
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Word Processor & Admin Support Specialist
Shulman Rogers, PA —Potomac, MD
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Typing
- Disability insurance
- Dental insurance
Quick Apply
Data Analyst
Georgetown University —Washington, DC
- $26.26 - $48.32 an hour
- Part-time
- Microsoft Excel
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
Innovation Specialist
Axinn —Washington, DC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Profit sharing
- Health savings account
Quick Apply
Grants Management Specialist
Cape Fox Facilities Services —Bethesda, MD
- $40 - $50 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Office Management Specialist II
Goldbelt, Inc. —Washington, DC
- $85,000 - $97,500 a year
- Full-time
- Microsoft Outlook
- Writing skills
- ERP systems
- Health insurance
- Dental insurance
IT Data Specialist - Entry Level
CACI —Washington, DC
- $27.63 an hour
- Full-time
- Computer Science
- Office
- 3 years
- Health insurance
- On-the-job training
6d
Customer Experience Specialist
United Solutions LLC —North Bethesda, MD
- $55,000 - $125,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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User Support Specialist III

Chickasaw Nation Industries -
Rockville, MD

Apply Now

Job Details

Full-time
1 hour ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Equipment troubleshooting
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Ticketing system technical support

Full Job Description

SUMMARY

The User Support Specialist III provides information technology services support for the Indian Health Service (IHS) and remote locations. This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be a U.S. born or naturalized citizen due to government or federal requirement
Must be able to obtain required government security clearance
Knowledge and understanding of the tools, concepts, practices, and procedures related to an IT help desk user support environment
Working knowledge utilizing service desk software tools and applications
Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets
Ability to read and interpret common information systems documents and translate into layman terminology
Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues
Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues
Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff)
Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
Ability to use tact in handling difficult individuals and/or situations
Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support
Highly organized with ability to multitask
Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response
Ability to effectively work both independently and in a team environment for the successful achievement of goals
Ability to lift 25 pounds

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email. Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel.

Conducts all interactions in a professional manner.

Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions.

Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation and follow-up steps.

Occasionally performs onsite installations, and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts.

Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications.

Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets.

Reviews customer satisfaction survey results and researches tickets, as needed.

Learns new applications and supports new areas, as needed.

EDUCATION / EXPERIENCE

Associates degree in Information Technology or a related field of study, and five (5) years’ of relevant experience in an IT help desk support environment as specified below; or equivalent combination of education / training / experience. Experience as an applications programmer on large-scale systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls. Required to speak and hear. Frequently required to stand on ladders or objects, walk and stoop, kneel, crouch, or crawl under or behind objects. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Minimal risk of electrical shock.

CNI offers a comprehensive benefits package that includes:

Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

#INDCNI

Apply Now

Refine Your Search

new business specialist jobs in potomac md

User Support Specialist III

Data Quality Specialist (on-site)

Fraud Management Specialist

Collections Specialist

Regional Support Specialist - Georgetown

Administrative Specialist II

Community Engagement Specialist I

Outreach Specialist

Specialist: Seasonal, Part-time

Community Specialist | Bethesda Row

People Relations Specialist

Registrar Assistant and Customer Support Specialist

Communications Specialist

Word Processor & Admin Support Specialist

Data Analyst

Innovation Specialist

Grants Management Specialist

Office Management Specialist II

IT Data Specialist - Entry Level

Customer Experience Specialist

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