The Contact Center Information and Referral Navigator is responsible for providing vital behavioral health service information to current and prospective clients by utilizing the Behavioral Health Contact Center software system to log information and make referrals for resident requests for services. Individuals in this position will positively represent the Department and County by providing a high level of customer service and professionalism through the use of individual skills and effective teamwork.
This job requires the following documents to be obtained, reviewed as acceptable by the supervisor: PA Child Abuse, re-obtained every five years and a PA Criminal History and FBI Criminal History done every two years.
Criminal background check is required.
Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.
Computer Skills Required:
To perform this job successfully, an individual should have, at minimum:
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Intermediate Word skills
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Intermediate Excel skills
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Intermediate Outlook skills
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Basic PowerPoint skills
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Intermediate Internet skills
Physical Demands:
While performing the duties of this position, an individual is frequently required to sit, and talk or hear. Occasionally, an individual will need to stand, walk, bend at the waist while working, and climb stairs. On rare occasions, the individual will need to reach or work with arms above shoulders, kneel, stoop, crouch or squat.
The specific vision requirement listed for this position is:
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Close vision (clear vision at 20 inches or less)
Work Environment:
Most duties are typically performed in an office environment, where the noise level is quiet to moderate. Duties may occasionally be performed at off-site locations and/or outdoors, which may necessitate dealing with excessive heat or cold and/or moderate to loud noise levels.
