Top 238 Guest services manager Jobs in Poughkeepsie, Ny

Assistant Guest Services Manager
Wildflower Farms —Gardiner, NY
- $62,400 a year
- Full-time
- Mid-level
- Residential
- Driver's License
Quick Apply
Bellperson
Mirbeau Inn & Spa Rhinebeck —Rhinebeck, NY
- $20 an hour
- Driver's License
- Cleaning
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
13d
Buff City Soap Shift Leader
Buff City Soap —Kingston, NY
- $17 an hour
- Part-time
- 18 years or older
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
1d
Restaurant General Manager
Panera Bread —Poughkeepsie, NY
- $70,000 - $88,000 a year
- Weekends as needed
- Sales
- Mid-level
- 3 years
- Paid training
- Health insurance
Part Time Kitcthen Manager - Moonburger Kingston
Moonburger —Kingston, NY
- $18 an hour
- Part-time
- Inventory management
- Customer service
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Support Lead Part Time
Five Below Inc —Kingston, NY
- From $16.50 an hour
- Part-time
- 18 years or older
- Mid-level
- Travel
- Health insurance
Quick Apply
General Manager
Aramark —Millbrook, NY
- $90,000 - $100,000 a year
- Sales
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Assistant Manager, Experiences
Wildflower Farms —Gardiner, NY
- $65,700 a year
- Weekends as needed
- Google Workspace
- Inventory management
- Mid-level
Quick Apply
Temporary Restaurant Manager
The Heartwood at Vassar —Poughkeepsie, NY
- $25 - $30 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
14d
Banquet Supervisor
Your Employer —Poughkeepsie, NY
- $24 - $27 an hour
- Weekends as needed
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Free parking
- Paid holidays
14d
Fishkill NY - Store Manager
Chestnut —Fishkill, NY
- $62,400 - $70,000 a year
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- Senior level
- Health insurance
- 401(k) matching
Quick Apply
Senior Manager
Outback Steakhouse —Wappingers Falls, NY
- $65,000 - $80,000 a year
- Call employer
- Bilingual
- Casual dining restaurant
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2d
Guest Service Agent
Your Employer —Poughkeepsie, NY
- $18 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Smoothie King District Manager
Smoothie King —Poughkeepsie, NY
- $75,000 a year
- Weekends as needed
- Mid-level
- Quick service & fast food restaurant
- Travel
Quick Apply
1d
Store Manager - Spirit
Spirit Halloween —Poughkeepsie, NY
- $21.00 - $21.25 an hour
- Seasonal
- Sales
- Merchandising
- Mid-level
- Paid sick time
General Manager – Indoor Golf Simulator & Lounge
The Caddy Shack NY —Newburgh, NY
- $60,000 - $70,000 a year
- Full-time
- CRM software
- Background check
- Bar
- Paid time off
Quick Apply
Hyde Park NY - Store Manager
Chestnut —Hyde Park, NY
- $62,400 - $70,000 a year
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- Senior level
- Health insurance
- 401(k) matching
Quick Apply
Part Time Support Lead
Five Below Inc —Poughkeepsie, NY
- From $16.50 an hour
- Part-time
- 18 years or older
- Mid-level
- Travel
- Health insurance
Quick Apply
9d
Night Auditor
Your Employer —Poughkeepsie, NY
- $18 - $22 an hour
- Weekends as needed
- Microsoft Word
- Hotel
- Ability to lift 50 pounds
- Free parking
- Paid holidays
Restaurant Manager
LongHorn Steakhouse —Poughkeepsie, NY
- $56,000 - $69,000 a year
- Mid-level
- Leadership
- Restaurant
- Dental insurance
- Flextime
13d

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guest services manager jobs near poughkeepsie, ny

Assistant Guest Services Manager

Wildflower Farms -
Gardiner, NY

Quick Apply

Job Details

Full-time
$62,400 a year

Qualifications

Customer communication
Managing teams in a customer support role
Coaching
Managing hospitality teams
Frontline customer support management
Team development
Driver's License
Mentoring
Valet driving
Training & development
Valet parking
Team motivation (leadership skill)
Team building

Full Job Description

Company Description

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school.

Job Description

The Assistant Guest Services Manager plays a key leadership role in leading the Guest Services team and ensuring a seamless, elevated guest experience from arrival through departure. This position oversees the daily operations of the Grangers (Valet & Bell) and Farm Hosts, driving consistency, accountability, and execution across all front-of-house touchpoints.

This role is responsible for directing the day-to-day flow of the operation, ensuring strong coordination between teams, and maintaining a high standard of service at all times. Success in this position requires strong leadership presence, sound judgment, and the ability to make real-time decisions in a fast-paced environment.

Core Responsibilities

Leadership & Team Oversight

Lead, mentor, and inspire the Granger (Valet & Bell) and Farm Host teams, ensuring alignment with Auberge service standards
Set clear direction during shifts, ensuring priorities are understood and executed consistently
Establish expectations for performance, accountability, and daily execution across all front-of-house roles
Spend the majority of your day on the floor in the operation, ensuring all services are executed accordingly.
Train, coach, and support team members to reinforce service excellence
Monitor staffing levels and service coverage across guest touchpoints, adjusting as needed
Lead by example in professionalism, guest engagement, and attention to detail

Guest Experience & Service Excellence

Ensure seamless and welcoming arrival and departure experiences for all guests by being present on the floor, at the Front Desk or Valet, for the majority of the shift
Create personalized guest interactions through recognition and engagement
Oversee execution of guest requests, amenities, and special arrangements in coordination with relevant departments
Handle escalated guest concerns with professionalism, ensuring thoughtful, personalized resolution and follow-up within the day, ensuring guests feel their feedback is valued and the situation has been resolved

Operational Oversight

Oversee daily front-of-house operations, ensuring effective coordination between Guest Services and supporting departments
Maintain a visible presence during the majority of your shift
Ensure valet areas and guest-facing spaces are organized, clean, and guest-ready
Oversee key control and vehicle handling procedures with accuracy and accountability
Support scheduling, payroll review, and administrative responsibilities
Make real-time decisions to prioritize operational needs, staffing, and guest experience

Performance and Continuous Improvement

Drive improvements in guest satisfaction, operational efficiency, and team engagement through heartfelt, personalized service
Identify operational gaps and implement solutions to improve service consistency and flow
Uphold all Auberge Collection service standards
Support departmental goals related to service quality, team development, and financial performance
Ensure consistent execution of arrival and departure experiences

Communication & Collaboration

Maintain clear communication with team members, leadership, and cross-functional departments
Collaborate with Housekeeping, Engineering, Food & Beverage, and Itinerary Design to ensure seamless guest experiences
Utilize systems such as Opera, Alice, and Canary to support communication and operational alignment

Pay Rate: $62,400/year

Qualifications

Minimum 1–2 years of leadership experience in Guest Services or Front Office within a luxury hotel or resort
Strong leadership presence with the ability to motivate, coach, and develop team members
Experience overseeing front-of-house operations, including valet/bell or similar guest-facing teams
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong problem-solving skills with the ability to make sound decisions under pressure
Excellent communication and interpersonal skills across all levels of the organization
Comfortable navigating systems such as Opera, Alice, and Canary
Strong organizational skills and attention to detail
Valid driver’s license required

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Refine Your Search

guest services manager jobs in poughkeepsie, ny

Assistant Guest Services Manager

Bellperson

Buff City Soap Shift Leader

Restaurant General Manager

Part Time Kitcthen Manager - Moonburger Kingston

Support Lead Part Time

General Manager

Assistant Manager, Experiences

Temporary Restaurant Manager

Banquet Supervisor

Fishkill NY - Store Manager

Senior Manager

Guest Service Agent

Smoothie King District Manager

Store Manager - Spirit

General Manager – Indoor Golf Simulator & Lounge

Hyde Park NY - Store Manager

Part Time Support Lead

Night Auditor

Restaurant Manager

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