Summary:
Lifesaving impact, rewarding careers: For more than 150 years, the ASPCA has been on the frontlines to save, transform and protect the lives of millions of animals. We are looking for a Senior Manager, Administration to join a world-class team integrated sheltering, behavioral and medical care for victims of cruelty at our Rehabilitation & Recovery (R&R) Center to support lifesaving care and make a critical impact on the vulnerable animals who need us most.
The right candidate for this position is so much more than a resume - please take advantage of your cover letter to tell us why you are the one we are looking for!
Who We Are
The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.
What You’ll Do
The Senior Manager, Administration at the ASPCA’s Recovery & Rehabilitation Center (R&R Center) is a strategic program leader responsible for enabling the effective, aligned, and mission-driven functioning of the ASPCA’s Recovery & Rehabilitation Center. Serving as the principal administrative and coordination partner to the Vice President, this role ensures leadership priorities are translated into coherent execution across programs, teams, and resources.
Operating with a high degree of independence and discretion, the Senior Manager provides program oversight, senior leadership decision support, and cross-functional integration in a complex, mission-critical environment. The role balances hands-on leadership with forward-looking planning, financial and cultural stewardship, and people leadership in support of the ASPCA’s lifesaving work.
- The Senior Manager, Administration reports directly to the Vice President, Recovery & Rehabilitation Center and has 2 direct reports.
Where and When You’ll Work
- This position is an on-site role and reports to Recovery & Rehabilitation Center in Pawling, NY.
- The typical schedule will be Monday through Friday 9am-5pm EST. Occasional weekends and/or evenings required to support the needs of the program. Schedules are subject to change as needed by the ASPCA.
- Ability and willingness to travel up to 5% of the time, as needed.
What You’ll Get
Compensation
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
Benefits
At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include but are not limited to:
- Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
- Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.
- Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
- Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.
For more information on our benefits offerings, visit our website.
Responsibilities:
Responsibility buckets are listed in general order of importance. They include, but are not limited to:
Administrative Leadership & Strategic Alignment
Serve as organizational integrator for the R&R Center, maintaining a broad, enterprise-level understanding of how programs, departments, and initiatives connect, and using that perspective to support alignment and effective execution.
Translate leadership priorities into coordinated plans and workflows, ensuring consistency across operational, financial, and people-related activities.
Represent the R&R Center in cross-functional forums, advocating for departmental needs, ensuring alignment with enterprise priorities, and working to resolve misalignment before it impacts outcomes.
Ensure follow-through and accountability on Vice President decisions across program teams.
Maintain visibility into competing priorities and interdependencies, proactively identifying risks, misalignments, or capacity constraints and surfacing options for resolution.
Facilitate strategic alignment in leadership and team forums by grounding discussions in enterprise objectives, program and organizational goals, progress indicators, and resource considerations.
Lead and manage cross-functional initiatives and special projects on behalf of the Vice President, coordinating inputs and advancing work to completion.
Senior Leadership Partnership & Decision Support
Act as a trusted advisor and operational extension of the Vice President, supporting planning, prioritization, and execution of strategic objectives.
Serve as a thought partner to R&R leadership, offering data-informed insights and recommendations grounded in operational, financial, and cultural analysis.
Conduct research and analysis related to operations, culture, and resource use, translating findings into clear, actionable insights.
Prepare leadership-level agendas, briefings, presentations, and talking points that synthesize complex information and support informed decision-making.
Track and support follow-through on leadership decisions by coordinating implementation and monitoring progress across teams.
Independently manage the Vice President’s calendar and travel, exercising judgment to align time and attention with organizational priorities.
Communicate decisions, priorities, and updates on behalf of the Vice President with clarity, accuracy, and appropriate authority.
Operational Oversight & Administrative Infrastructure
Serve as the institutional knowledge lead for the R&R Center, supporting continuity, informed planning, and effective onboarding.
Design, maintain, and deliver training materials, job aids, and documentation to support shared understanding of administrative and operational practices.
Provide leadership and oversight of shelter-wide administrative operations, ensuring systems, processes, and workflows support both current needs and evolving program demands.
Continuously assess administrative operational effectiveness and implement improvements to enhance efficiency, clarity, and consistency.
Coordinate travel for Vice President as well as team members traveling to other locations
Serve as the primary liaison for Facilities, IT, Procurement, and Office Services, independently addressing routine needs and coordinating solutions for more complex matters.
Financial Management & Resource Stewardship
Exercise sound judgment in independently reviewing and approving purchasing requests, expense allocations, and reimbursements in accordance with established guidelines.
Partner with the Vice President on budget management, forecasting, and annual financial planning.
Monitor departmental spending trends and resource utilization, preparing and presenting regular financial updates to senior leadership.
Manage vendor relationships and serve as the primary point of coordination with Procurement and Accounts Payable.
Oversee timekeeping, reimbursements, and financial documentation, ensuring accuracy, compliance, and responsible stewardship of ASPCA resources.
People Leadership & Culture Stewardship
Manage a team of 2 employees to succeed in their role by communicating clear expectations, providing opportunities for learning and development and building positive and trusting relationships.
Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations and ongoing check-in conversations with each team member on a cadence that’s appropriate for their role(s).
Provide direct leadership and supervision to administrative staff, including goal setting, performance management, coaching, and professional development.
Oversee the day-to-day work of administrative staff, maintaining a high standard for communication, discretion, and outputs.
Build and sustain a collaborative, accountable administrative team aligned with organizational values and program priorities.
Appropriately delegate tasks to direct reports, ensuring continuity and timeliness in meeting program and organizational objectives.
Partner with fellow R&R Center leadership and the People Team on workforce planning, recruitment, onboarding, and retention efforts.
Own and continuously refine onboarding frameworks, materials, and processes to ensure a consistent and effective experience for new hires.
Coordinate onboarding logistics, compliance requirements (including I-9 verification), and uniform inventory.
Support hiring managers with interview coordination and candidate engagement.
Lead collection and analysis of employee engagement and culture data, translating insights into practical improvements.
Proactively address team dynamics, performance issues, and conflict with discretion, fairness, and professionalism.
Champion a positive, inclusive, and mission-driven workplace culture.
Stakeholder Engagement & External Interface
Represent the R&R Center in community forums and at Center events.
Build and maintain strong partnerships with external facing teams, including Talent Acquisition, Communications, and Philanthropy, ensuring accurate messaging, representation of programs, and strong donor and stakeholder engagement.
Build and maintain relationships with local donors, media, external shelter partners, and high-profile visitors to the R&R Center; provide comprehensive tours and briefings.
Coordinate donor, media, and stakeholder visits, including logistics and high-level tours.
Serve as a point of contact for public inquiries and sensitive communications, exercising the highest level of discretion and sound judgment.
Qualifications
Builds positive relationships and communicates effectively with all levels of staff and volunteers.
Demonstrates good judgment, diplomacy, sensitivity, and respect for confidentiality.
Strong team player combined with ability to self-manage and work independently.
Excellent organizational and verbal/written communication skills.
Proactive with the ability to anticipate needs and reprioritize assignments as necessary.
Ability to work in proximity to behaviorally and medically compromised animals and feel comfortable working in an environment where humane euthanasia is performed.
Quick to recover from difficult situations.
Ability to use good judgement and maintain confidentiality
Fluency in Microsoft Office required
Familiarity with Workday, Airtable, and/or Canva a plus
Must be able to occasionally lift and move up to 50 pounds.
Ability to drive a vehicle, if needed. Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
Ability to exemplify ASPCA’s core values and behavioral competencies
Education and Work Experience
HS Diploma, GED required, or equivalent experience
Minimum 2 years of experience supporting administrative and financial responsibilities required
Minimum 1 year experience supervising direct reports required
Experience reporting expenses and monthly budget analysis required
Experience managing calendars for others required
Experience coordinating travel for others preferred
Experience in animal welfare preferred; Animal sheltering experience a plus
Project management experience a plus
Professional experience writing, editing, and/or proofreading experience a plus
Fear Free Shelter certification is required within 60 days of hire.
Language:
English (Required)
Education and Work Experience:
High School Diploma, GED, or Equivalent Experience (Required)
Stay Connected – Join Our Talent Community:
If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community.
About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Applicant Notices: Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), and WI should click here for additional information about general applicant notices.
