Top 706 Customer service representative Jobs in Poway, Ca

Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Financial Services Client Service & Operations Associate
Nautica Wealth Advisors —San Diego, CA
- $33.00 - $38.50 an hour
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Dental insurance
Quick Apply
6d
Full Time Customer Service Representative
Farmers Insurance - Caraveo Agency —Coronado, CA
- $50,000 - $75,000 a year
- 8 hour shift
- Hybrid work
- Spanish
- 5 years
- Office
- Paid training
- Paid holidays
Quick Apply
1d
Assistant Account Manager / Commercial Assistant - Insurance Industry
ALKEME Insurance —San Diego, CA
- $22 - $23 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
8d
Dispatcher/ Customer Service Representative - Day Shift, Swing Shift, Graveyard Shift
Watchlight / Alarm Relay —El Cajon, CA
- $17 - $18 an hour
- Weekends as needed
- Background check
- Ability to sit for extended periods
- Data entry
- Health insurance
- Dental insurance
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Customer Support / Sales Support
Scentco, Inc. —Santee, CA
- $21 an hour
- Full-time
- Background check
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
6d
GEICO Customer Service Representative
GEICO —Poway, CA
- $20.86 - $32.05 an hour
- Full-time
- High school diploma or GED
- Computer skills
- In-person
- Health insurance
- Tuition reimbursement
8d
Customer Service Associate I
Dollar Tree —Poway, CA
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Representative
Chevron Stations Inc. —Poway, CA
- $18.25 - $19.25 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Cooking
- Commuter assistance
- Tuition reimbursement
Customer Success Representative (Part-Time)
Biotech Recruiting —Poway, CA
- $19 - $22 an hour
- Part-time
- Office
- 3 years
- Bachelor's degree
Quick Apply
Retail Customer Service Associate
FedEx Office —Poway, CA
- $19.70 - $23.17 an hour
- Full-time
- High school diploma or GED
- Project management
- Cleaning
- Dental insurance
- Tuition reimbursement
Customer Service Associate
Walgreens —Poway, CA
- $16.90 - $19.00 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
4d
Customer Service Associate
Dollar Tree —San Diego, CA
- $17.81 - $18.00 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service/Sales
Home Depot —Poway, CA
- $20 - $23 an hour
- Entry level
Express Automotive Service Advisor (Entry-Level / Customer Service)
Pedder Auto Group —Poway, CA
- $48,000 - $90,000 a year
- Full-time
- Dealership
- Leadership
- Communication skills
Quick Apply
Pro Customer Service/Sales
Home Depot —Poway, CA
- $20 - $22 an hour
- Entry level
- Commercial
Customer Service Representative
Nanonest —Carlsbad, CA
- From $24 an hour
- Part-time
- Hybrid work
- Background check
- Google Workspace
- Microsoft Outlook
- Flexible schedule
Quick Apply
3d
Customer Service Representative
Soapy Joe's Car Wash —Santee, CA
- $19 an hour
- Part-time
- Sales
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Client Support Technical Dispatch Administrator
Xpress Data Inc —San Diego, CA
- $29 - $31 an hour
- Full-time
- Mid-level
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Success Representative
Biotech Recruiting —Poway, CA
- $20 - $24 an hour
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply

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Insurance Senior Client Service Representative - Property & Casualty

CMR Risk & Insurance Services, Inc. -
San Diego, CA

Quick Apply

Job Details

Full-time
$71,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Parental leave
Vision insurance
Flexible schedule

Qualifications

Customer communication
Microsoft Excel
Insurance agencies
Computer literacy
Employee relationship building
Property & Casualty License
High school diploma or GED
Customer relationship management
Account management

Full Job Description

The role at a glance:

As a member of the P&C team, the Senior Client Service Representative is focused on delivering comprehensive support and solutions for assigned clients. This role supports the Account Managers by addressing client inquiries and resolving insurance issues of various complexity. As a Sr. CSR, you will develop expertise in insurance policies, coverage, and risk management, enabling you to protect and advocate for clients effectively. Additionally, this role offers opportunities to mentor junior staff, build strong client relationships, and aid with policy management and retention for complex accounts to ensure smooth team operations.

What you can expect to do:

Handle medium to complex policy changes, including processing premium-bearing endorsements, delivery, and follow-ups.
Issue and manage COIs for assigned clients and review junior staff COIs for accuracy.
Run and review accounts receivable reports for assigned clients.
Manage client billing inquiries, including direct and agency billing, and handle check requests and complex journal entries.
Correct AMS360 billing errors and ensure accurate and timely updates in AMS360.
Coordinate policy reviews, renewals, and processing, including auto-renewal policies and updates in systems.
Prepare and submit bind requests to carriers, manage binder extensions, and track submissions.
Conduct marketing activities from start to finish for small accounts, including requesting updated exposures, preparing marketing summary sheets, and running exposure check-ins.
Create proposals, handle online rating, and calculate rates for various coverages, including Workers’ Compensation.
Leverage insurance knowledge and communication skills to answer client inquiries regarding their insurance policies and resolve issues by coordinating with carriers.
Guide and mentor junior staff and new hires on team, helping them acclimate to their roles.
Assist other team members in balancing workloads when needed and providing backup for other team members during their absence.

What Success Looks Like:

By 90 days, you are comfortable with our platforms, taking initiative, and asking questions.
You consistently meet KPIs, such as issuing 90% of COIs for review within 6-24 working hours, completing 90% of pre-marketing tasks by their due date, and ensuring 100% of binders are extended before expiration.
By 12 months, you’ll manage monoline renewals and billing processes independently, run and take proactive actions on reports, and maintain 100% accuracy in AMS360.
You communicate proactively about any challenges in meeting deadlines, fostering accountability and transparency.
Provide effective support and backup to other team members when needed, ensuring minimal disruption to team operations.
Able to think deeper about the work you are doing and provide recommendations on the next steps and mentor junior staff as you grow in your role.
Please reference the “What Does Success Look Like – Sr. CSR” document for a full list.

What sets you apart:

Bachelor’s degree with 3-5 years of experience in a Commercial Lines service role or a high school diploma/GED with 5+ years in a Commercial Lines service role.
Current Property and Casualty License. AINS designation a plus.
Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
Familiarity with AMS360 or similar Agency Management System.
Experience with Asana and Worldox is a plus.

Skills:

Excellent verbal and written communication skills with a customer-focused approach.
Strong accuracy in handling documents, data entry, and following procedures.
Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously
Ability to solve problems and think independently.
Flexible in adjusting to changes within the industry and workplace processes.
Consistent punctuality and dependability in completing assigned duties.
Positive and approachable personality that fosters good working relationships with peers, clients, and carriers.
Commercial insurance knowledge and experience managing client relationships.

Work Environment:

This position operates in a typical office environment, which includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email.

Physical Demands

While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: $71,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home

Experience:

Commercial Lines Insurance: 3 years (Required)

License/Certification:

Property & Casualty License (Required)

Work Location: Hybrid remote in San Diego, CA 92101

Quick Apply

Refine Your Search

customer service representative jobs in poway, ca

Insurance Senior Client Service Representative - Property & Casualty

Financial Services Client Service & Operations Associate

Full Time Customer Service Representative

Assistant Account Manager / Commercial Assistant - Insurance Industry

Dispatcher/ Customer Service Representative - Day Shift, Swing Shift, Graveyard Shift

Customer Support / Sales Support

GEICO Customer Service Representative

Customer Service Associate I

Customer Service Representative

Customer Success Representative (Part-Time)

Retail Customer Service Associate

Customer Service Associate

Customer Service Associate

Customer Service/Sales

Express Automotive Service Advisor (Entry-Level / Customer Service)

Pro Customer Service/Sales

Customer Service Representative

Customer Service Representative

Client Support Technical Dispatch Administrator

Customer Success Representative

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