Top 120 Customer success manager Jobs in Powder Springs Ga

Customer Success Manager
INFORMDATA LLC —Kennesaw, GA
- $70,000 - $90,000 a year
- Overtime
- Remote
- 5 years
- Mid-level
- Office
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Customer Success Manager
OffPlan —Marietta, GA
- $70,000 - $85,000 a year
- Email
- Hybrid work
- Primary Care
- Mid-level
- Office
- Health insurance
- Paid time off
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11d
Growth Customer Success Manager
Yoodli AI Roleplays —Atlanta, GA
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
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Customer Success Manager
3E —Atlanta, GA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
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Customer Success Manager III
Samsara —Atlanta, GA
- $97,877.50 - $131,600.00 a year
- 3 years
- Bachelor's degree
- Senior level
- Health insurance
- Parental leave
Customer Success Manager
Avolution —Atlanta, GA
- Full-time
- Remote
- Mid-level
- US work authorization
- Negotiation
- Paid parental leave
- Disability insurance
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Manager, Customer Strategy and Success
Oshi Health —Atlanta, GA
- $100,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
10d
Customer Success Manager
DBeaver —Atlanta, GA
- Remote
- Mid-level
- 2 years
- Communication skills
Customer Success Manager (SMB)
Pearly —Atlanta, GA
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 2 years
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Senior Customer Success Manager (Remote - GA)
Nodes & Links —Atlanta, GA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Strategic Customer Success Manager
Dolby —Atlanta, GA
- $122,300 - $168,300 a year
- Full-time
- Hybrid work
- APIs
- Fair chance
- Senior level
Customer Success Manager, Strategic
Pushpay —Atlanta, GA
- $100,000 - $120,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
3d
Customer Success Manager
Nortek Air Solutions, LLC —Atlanta, GA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
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Customer Success Manager
Finastra —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Negotiation
- Disability insurance
- Health insurance
Enterprise Customer Success Manager
Samsara —Atlanta, GA
- $97,877.50 - $131,600.00 a year
- 6 years
- Bachelor's degree
- Travel
- Health insurance
- Parental leave
Customer Success Manager
Evident ID —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Leadership
- Paid parental leave
- Health insurance
Quick Apply
12d
Customer Success Manager - Mid Market
Smarsh —Atlanta, GA
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
5d
Enterprise Customer Success Manager - Public Sector
Samsara —Atlanta, GA
- $97,877.50 - $131,600.00 a year
- 3 years
- Bachelor's degree
- Mentoring
- Health insurance
- Parental leave
Manager II, Customer Success
Samsara —Atlanta, GA
- $111,562.50 - $150,000.00 a year
- Analysis skills
- Recruiting
- Senior level
- Health insurance
- Parental leave
Manager, Customer Success Management
ServiceNow —Atlanta, GA
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
Quick Apply
1d

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Customer Success Manager

INFORMDATA LLC -
Kennesaw, GA

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Job Details

$70,000 - $90,000 a year

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Metrics Reporting
Managing clients in a customer support role
Collaboration with product development teams
Documentation tools
Data interpretation
Management reporting
CRM system proficiency
Account management
Cross-functional communication

Full Job Description

Job Summary:

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive partnership, and data-informed engagement. This role owns the day-to-day client relationship, ensuring adoption aligns with defined business outcomes and that risks and growth signals are identified early.

The CSM operates as the central coordinator of client context, translating usage data into actionable guidance, maintaining strong internal alignment, and enabling Account Executives (AEs) to execute on expansion opportunities.

Success in this role is defined by consistent execution, strong client and internal partnership, early risk identification, and high-quality internal coordination, rather than reactive support or relationship management alone.

Job Responsibilities:

Client Value & Adoption Execution

Execute success plans aligned to documented client outcomes and business goals
Track, analyze, and explain usage trends and adoption metrics on a regular cadence
Translate data (volume, TAT, quality, etc.) into actionable client recommendations
Adjust engagement strategy based on client maturity and adoption progress
Guide clients toward consistent value realization through structured, insight-led conversations

Day-to-Day Client Partnership

Own the ongoing client relationship, including communication cadence and meeting structure
Lead recurring client meetings with forward-looking, outcome-oriented agendas
Act as the primary point of contact for client usage, adoption, and workflow guidance
Maintain consistent documentation of goals, feedback, risks, and next steps
Ensure continuity and clarity during client changes (e.g., staffing, ownership shifts)

Risk Awareness & Escalation

Identify early warning signs across usage trends, engagement patterns, and client sentiment
Maintain visibility into open issues and unresolved concerns
Escalate risks with clear context, supporting data, and recommended mitigation steps
Partner with AEs and internal teams to proactively address risks before renewal impact
Monitor and communicate account health consistently

Expansion Signal Identification

Identify upsell signals based on usage trends and client conversations
Assess and articulate client readiness indicators (operational, stakeholder, and timing)
Coordinate structured CSQL handoffs to AEs with clear context and supporting insights
Support early-stage opportunity conversations by providing adoption and value context
Maintain alignment with AEs on account growth opportunities

Internal Coordination & Documentation

Act as the central source of truth for client context, including goals, usage, risks, and history
Coordinate internal stakeholders for client meetings, QBRs, and initiatives
Maintain accurate and up-to-date documentation across systems (HubSpot, Account Plans, Teams Channels)
Communicate client updates, risks, and wins clearly across internal teams
Ensure continuity and alignment across Customer Success, Sales, Product, and Operations

Cross-Functional Collaboration

Partner with AEs on account health, renewal readiness, and expansion signals
Work with Customer Experience Partners (CEPs) to ensure issue resolution and feedback loops
Align with internal teams to coordinate proactive client engagement and mitigation strategies
Support QBR preparation through data gathering, insight development, and internal alignment

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Skills Required:

Customer Obsession: Deep commitment to understanding and delivering on client goals.
Analytical Insight: Ability to interpret data to guide client strategy and uncover value.
Collaboration & Influence: Builds internal alignment across teams to drive client outcomes.
Proactive Problem-Solving: Anticipates challenges and mitigates risks before they impact client success.
Operational Rigor and Process Accountability: Maintains meticulous documentation, follows established workflows, and ensures all client interactions and internal updates (e.g., CRM records, Success Plans, usage logs) are timely and accurate.
Effective Communication: Able to effectively communicate across mediums (e.g., calls, presentations, emails, etc) and audiences (e.g., day-to-day contacts, executives, etc)

KPIs:

Gross and Net Revenue Retention
CSAT

Education & Experience Requirements:

5+ years of experience in Customer Success, Account Management, or similar client-facing roles
Experience in SaaS, data services, or usage-driven products preferred
Strong ability to interpret and communicate data-driven insights to clients
Proven ability to manage multiple accounts with structured execution and prioritization
Experience working cross-functionally with Sales, Product, and Operations teams
Proficiency with CRM and reporting tools (e.g., HubSpot, DOMO, Zendesk)

Working Conditions:

This position requires the incumbent to work indoors at a desk for extended periods of time and use of the workstation.
The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
This position may be required to work overtime on occasion to meet company objectives.

For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

This role is open only to candidates who are currently authorized to work in the United States without the need for employer sponsorship, either now or in the future

InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Refine Your Search

customer success manager jobs in powder springs ga

Customer Success Manager

Customer Success Manager

Growth Customer Success Manager

Customer Success Manager

Customer Success Manager III

Customer Success Manager

Manager, Customer Strategy and Success

Customer Success Manager

Customer Success Manager (SMB)

Senior Customer Success Manager (Remote - GA)

Strategic Customer Success Manager

Customer Success Manager, Strategic

Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager

Customer Success Manager - Mid Market

Enterprise Customer Success Manager - Public Sector

Manager II, Customer Success

Manager, Customer Success Management

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