Top 5 Switchboard operator Jobs in Powell, Tn

Switchboard Operator
North Knoxville Medical Center —Powell, TN
- Full-time
- Organizational skills
- Communication skills
- Entry level
Quick Apply
11d
PBX OPERATOR/ PRN- As Needed/ Shifts Vary
East Tennessee Children's Hospital —Knoxville, TN
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
PBX OPERATOR
Covenant Health —Knoxville, TN
- Part-time
- Hospital
- No experience needed
- High school diploma or GED
Guest Service Agent
Legacy Ventures —Knoxville, TN
- Part-time
- Computer literacy
- English
- Hotel
Quick Apply
8d

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PBX OPERATOR/ PRN- As Needed/ Shifts Vary
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switchboard operator jobs near powell, tn

Switchboard Operator

North Knoxville Medical Center -
Powell, TN

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Visitor query response
Patient question and concern management
Operator switchboards
Coordinating with emergency response agencies
Phone communication
Emergency call-taking protocols
Patient demographics
Phone call screening
Dispatching for rescue operations
Internal employee customer service
Organizational skills
Telephone systems
Dispatch record maintenance
Phone triage
Documentation Handling
Communication skills
Entry level
Under 1 year
Office record organization

Full Job Description

Job Summary

The schedule for this position is: 10am-6:30pm

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

0-2 years of experience in customer service, call center, or healthcare setting required
1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

Proficient in operating switchboard or telecommunications equipment.
Excellent verbal communication and customer service skills.
Ability to manage high call volumes in a calm and professional manner.
Strong organizational skills with attention to detail.
Capable of handling emergency communication processes effectively.
Knowledge of hospital policies, codes, and procedures is a plus.

Quick Apply

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switchboard operator jobs in powell, tn

Switchboard Operator

PBX OPERATOR/ PRN- As Needed/ Shifts Vary

PBX OPERATOR

Guest Service Agent

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