Top 695 Customer service representative Jobs in Powell Oh

Customer Success Manager
iT1 —Columbus, OH
- Full-time
- Background check
- 5 years
- Bachelor's degree
- Dental insurance
- Paid time off
9d
Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
- $20 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- No experience needed
- Paid training
- Health insurance
Quick Apply
Customer Service Representative - Weekend Shift - $1000 Hiring Bonus
Rogue Fitness —Columbus, OH
- From $23 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- 401(k)
Veterinary Client Service Representative
Healthy Pets of Wedgewood —Powell, OH
- $14 - $16 an hour
- Weekends as needed
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
- $72,000 - $80,000 a year
- Full-time
- Hybrid work
- Surgery
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
OHIO only - Work at Home Call Center Representative
InfoCision Management Corp. —Ohio
- $11 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Solutions Center Representative
Tailored Management —Grandview Heights, OH
- $19 an hour
- Contract
- Hybrid work
- Computer literacy
- Pass drug screening
- Finance
- Flexible schedule
- Life insurance
Quick Apply
4d
Entry-Level Customer Service & Sales Representative
Arch City Collective —Columbus, OH
- $18.53 - $22.75 an hour
- Part-time
- Background check
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
5d
Customer Service Representative
Fit For Life Physical Therapy —Columbus, OH
- $22.20 - $23.20 an hour
- Full-time
- Computer literacy
- No experience needed
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Rep
BrightStar Propane & Fuels —Westerville, OH
- $20 an hour
- No high school diploma
- Office
- Administrative experience
- Health savings account
- AD&D insurance
Quick Apply
Call Center Associate
North Central Mental Health Services, Inc. —Columbus, OH
- From $18 an hour
- Full-time
- Word processing
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
Quick Apply
Client Coordinator
Maxim Healthcare Services Direct —Columbus, OH
- $21 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Customer Service & Support Representative - Building Products
Alside —Columbus, OH
- $26 - $27 an hour
- Monday to Friday
- Bilingual
- Microsoft Outlook
- Residential
Quick Apply
3d
National Customer Service Specialist (Friday - Monday 8:00AM - 6:00PM)
STG Intermodal Inc —Dublin, OH
- $20.00 - $28.55 an hour
- Mid-level
- High school diploma or GED
- Communication skills
E-Commerce Support Specialist
Medical Service Company —Lewis Center, OH
- $20.00 - $24.75 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Client Success Representative (Remote)
Demand.com —Columbus, OH
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Client Representative
Almega Enterprise —Worthington, OH
- $1,000 - $1,300 a week
- Full-time
- 18 years or older
- Office
- In-person
- Travel reimbursement
- Paid training
Quick Apply
9d
Customer Service Representative
National Seating & Mobility, Inc. —Columbus, OH
- $20 an hour
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Tuition reimbursement
Quick Apply
Customer Experience Champion
Central Ohio Transit Authority —Columbus, OH
- $24.05 an hour
- Full-time
- High school diploma or GED
- Data entry
- 1 year
- Commuter assistance
- Paid parental leave
Quick Apply
3d
Senior Borrower Success Associate
Upstart —Columbus, OH
- $23.41 - $31.20 an hour
- Remote
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Employee stock purchase plan
1d

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Customer Success Manager

iT1 -
Columbus, OH

Apply Now

Job Details

Full-time
9 days ago

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Project reporting
Customer communication
Customer relationship building
Issue tracking
Customer relationship management
Management reporting
Managing projects
Implementing IT solutions
Project risk management
Project stakeholder communication
Cross-functional communication

Full Job Description

At iT1 Nucleos, we help organizations transform the way they communicate, engage, and connect through our AchieveDXP platform. As the Customer Success Manager for the Ohio Department of Rehabilitation and Correction, you'll play a key role in driving adoption, delivering measurable outcomes, and supporting digital transformation initiatives that improve the experience of both administrators and end users across a large statewide organization.

We are seeking an experienced Customer Success Manager to lead our relationship with the Ohio Department of Rehabilitation and Correction (Ohio DRC), serving as the primary point of contact and strategic advisor for the AchieveDXP platform.

Position Overview

As the Customer Success Manager, you will own the day-to-day success of the Ohio DRC account, ensuring the successful implementation, adoption, support, and continuous improvement of the AchieveDXP platform.

This role requires a highly organized and customer-focused professional who can build strong stakeholder relationships, coordinate cross-functional teams, manage complex initiatives, and drive measurable outcomes. You will serve as a trusted advisor to customer leadership while partnering internally with product, engineering, support, security, and implementation teams.

This is a highly visible position with significant customer interaction and onsite presence throughout the state of Ohio.

Customer Relationship Management
- Serve as the primary on-site contact for Ohio DRC stakeholders.
- Build and maintain trusted relationships with executive, operational, and technical leaders.
- Lead customer communications and ensure alignment on priorities, goals, and outcomes.
- Act as the voice of the customer within iT1 Nucleos.
Program & Project Leadership
- Manage implementation, adoption, and ongoing success of the AchieveDXP platform.
- Track project milestones, deliverables, risks, issues, and dependencies.
- Facilitate status meetings, governance reviews, and executive business reviews.
- Coordinate internal and customer resources to ensure successful project execution.
Customer Success & Adoption
- Develop customer success plans and adoption strategies.
- Monitor platform usage, customer feedback, and overall account health.
- Identify opportunities to improve adoption, engagement, and business outcomes.
- Support training, onboarding, and change management activities.
Operational Excellence
- Coordinate incident management, support escalations, and enhancement requests.
- Partner with product and engineering teams to drive timely issue resolution.
- Communicate releases, platform updates, and service improvements.
Cross-Functional Collaboration
- Work closely with Product, Engineering, Security, Support, Implementation, and Leadership teams.
- Help align customer priorities with platform capabilities and roadmap objectives.
- Support account planning, renewals, and strategic growth opportunities.

Required Qualifications

Bachelor's degree or equivalent combination of education and professional experience.
5+ years of experience in Customer Success, Account Management, Program Management, Professional Services, Consulting, or a similar client-facing technology role.
Demonstrated success managing complex software implementations or digital transformation initiatives.
Strong project management skills, including executive reporting, risk management, issue tracking, and stakeholder communication.
Experience working with both business and technical audiences.
Excellent written, verbal, presentation, and relationship-building skills.
Self-starter with the ability to work independently and manage multiple priorities.
Ability to travel throughout Ohio and maintain a regular onsite customer presence.
Ability to meet customer site access, background screening, security, and confidentiality requirements as needed.

Preferred Qualifications

Experience working with government agencies, corrections organizations, public safety entities, or other highly regulated environments.
Experience supporting SaaS solutions, digital experience platforms, portals, intranets, content management systems, or enterprise applications.
PMP, CSM, ITIL, Prosci, or similar professional certifications.
Familiarity with government procurement, accessibility standards, security practices, privacy regulations, and compliance requirements.

What Success Looks Like

Strong and trusted relationships with Ohio DRC stakeholders.
Successful implementation and adoption of the AchieveDXP platform.
High customer satisfaction and executive confidence.
Effective management of risks, issues, and project commitments.
Clear communication, strong account governance, and proactive problem solving.
Ongoing identification of opportunities to enhance customer value and long-term partnership success.

Job Location

Onsite at client location

Physical Demands

Sit at a computer for up to 8 hours per day
Keyboarding for up to 8 hours per day
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients / coworkers)
Hearing Requirements (In person speech, telephone, other sounds)
Occasional travel

Benefits

Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match

iT1 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Apply Now

Refine Your Search

customer service representative jobs in powell oh

Customer Success Manager

Bilingual Customer Service Representative (Job #33224)

Customer Service Representative - Weekend Shift - $1000 Hiring Bonus

Veterinary Client Service Representative

Medical RCM Client Account Manager

OHIO only - Work at Home Call Center Representative

Solutions Center Representative

Entry-Level Customer Service & Sales Representative

Customer Service Representative

Customer Service Rep

Call Center Associate

Client Coordinator

Customer Service & Support Representative - Building Products

National Customer Service Specialist (Friday - Monday 8:00AM - 6:00PM)

E-Commerce Support Specialist

Client Success Representative (Remote)

Client Representative

Customer Service Representative

Customer Experience Champion

Senior Borrower Success Associate

I want to receive the latest job alert for customer service representative in powell oh

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