Top 6 help desk entry level Jobs in powell tn

Showing results for help desk entry level jobs

Search instead for jobs

Help Desk Technician
Smith & Wesson Brands, Inc —Maryville, TN
- Computer literacy
- English
- Office
14d
Help Desk Analyst
Altar'd State —Knoxville, TN
- Full-time
- Mid-level
- Office
- POS
Service Desk
Planet Fitness —Oak Ridge, TN
- $12.50 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Maintenance
- 401(k) matching
Quick Apply
12d
Customer Support Technician
OSI Systems, Inc. —Oak Ridge, TN
- $18 - $22 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid jury duty
- Health savings account
Customer Support Technician
OSI Systems, Inc —Oak Ridge, TN
- $18 - $22 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid jury duty
- Health savings account

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

In-Home Sales & Tech Support (Part Time)
Asurion —Columbus, OH
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$23 an hour
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply

I want to receive the latest job alert for help desk entry level in powell tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk entry level jobs near powell tn

Help Desk Analyst jobs in Knoxville, TN

Laboratory Technician jobs in Edinburg, Tx

Support Technician jobs in Wichita Falls, Tx

Ekg Technician jobs in Chicago, Il

Support Technician jobs in San Francisco, Ca

Peer Support jobs in North Dakota

Support Technician jobs in Nebraska

Desktop Support jobs in Denver, Co

Support Technician jobs in Chicago, Il

Behavior Technician jobs in Lakeland, Fl

Support Technician jobs in Largo, Fl

Naval Support Activity Panama City jobs in Panama City, Fl

Support Technician jobs in Washington, Dc

Entry Level Technical Support jobs in Denver, Co

Support Technician jobs in New York, Ny

Support Technician jobs in Columbus, Ga

Patient Care Technician jobs in Albany, Ny

Medication Technician jobs in Tallahassee, Fl

Helpdesk Technician jobs in Aberdeen, Md

Pharmacy Technician Training jobs in Plano, Tx

Help Desk Technician

Smith & Wesson Brands, Inc -
Maryville, TN

Apply Now

Job Details

14 days ago

Qualifications

Customer follow-ups
Record keeping
Computer operation
Communication system installation
Incident report management
Computer literacy
English
Training material drafting
Metrics Reporting
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Compliance reporting
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Desktop applications
Computer networking
Technical customer support for office equipment
Management reporting
Telephone systems
1 year
Associate's degree
Personal Protective Equipment (PPE)
Cabling
Hardware diagnostics
Escalation handling

Full Job Description

Job Purpose:

In-office/non-remote

Acts as first line of response for all incidents and questions from Smith & Wesson employees or consultants related to technology, telephony, business applications and system access. Obtains all necessary information from user and tracks activities through case resolution. Manages all activities in accordance to company's policies, procedures and compliance standards.

Essential Duties and Responsibilities:

Accept requests from users and enter Service Desk tickets in a timely manner.
Interview requestors and obtain all pertinent information related to the request so that the proper resolution can be quickly achieved.
Follow up with requestors to report status of the case and/or to ensure satisfaction with service.
Assist users to resolve issues related to Level 1 support activities such as system access, password resets, printer issues, application usage and general technology related questions.
Instruct users in the proper use of hardware and software and develop training materials.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Conduct diagnostics and refer to technical documents as required to resolve problems.
Escalate complex questions or serious incidents to Level 2 support and notify supervisors, if appropriate.
Ensure all actions comply with company's policies, procedures and compliance standards.

Additional duties and responsibilities:

Administrative record keeping and management reporting of IT metrics and compliance controls.
Read trade magazines and technical manuals and attend conferences and seminars to maintain knowledge of hardware and software.
Assist co-workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

Education and Experience:

Associates Degree preferred
1 to 3 years' experience in IT related field.
Professional communications skills, both oral and written, with previous call center experience a plus.

Competencies and Skills:

Good command of the English language in both verbal and written skills
Competent in basic computer skills including use of desktop software, hardware components, networking and problem solving.
Team player in a fast paced, customer focused service department.
ITIL Service Delivery Foundation certification is required within 6 months of employment.

Physical Demands:

Occasional: bending, kneeling, squatting, standing, walking, reaching, overhead reaching, and fine motor skills.
Maximum lifting: to 30 pounds
Frequent lifting: 5 to 20 pounds
Occasional lifting: 20 to 30 pounds.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Personal Protective Equipment:

Within the Smith & Wesson manufacturing facility, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.

The following Personal Protective Equipment is required:

Safety glasses with side shields and hearing protection required when on manufacturing floor. The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

Revised 5.20.2026

Apply Now

Refine Your Search

help desk entry level jobs in powell tn

Help Desk Technician

Help Desk Analyst

Service Desk

Customer Support Technician

Customer Support Technician

Explore jobs in cities nearby

I want to receive the latest job alert for help desk entry level in powell tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected