ATENTO, is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. We are looking for a Customer Service Representative.
What would you do in this role:
· Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.
· Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
· Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
· Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with client’s policy.
· Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
· Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.
TO BECOME A PART OF OUR TEAM:
· High school diploma or equivalent required.
· Spanish and B1 English proficiency
· Minimum of 1-2 years of experience in Customer Service
· Experience in Sales/Cross sales is preferred but not required.
· Applies acquired job skills and company policies and procedures to complete assigned tasks.
· Works on generally routine assignments, occasionally deviating from defined procedures.
· Strong communication and customer relation skills.
· Willingness to continuously learn about new products, systems, and policies.
· Pass computer and typing test assessment.
· Demonstrate skills in courtesy, concern, timely resolution, value creation, and relationship building.
Other requirements:
Tier 1 Tech Support
WHAT’S IN IT FOR YOU?
· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
· Endless career opportunities and clear paths for career development
· A competitive salary
· Inclusive perks and benefits, including Employee Discount on cell phone services.
· Opportunity for monthly performance incentives and commissions
· Benefits package (Medical Insurance)
· Joining a team and building a positive relationship of teamwork, trust, and excellence
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call ATENTO home.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $10.50 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Referral program
Application Question(s):
- La capacitación tiene una duración de 8 semanas (2 meses), en horario de 11:00 a.m. a 8:00 p.m., con viernes y sábados libres. ¿Estás de acuerdo y te comprometes a cumplir con este horario durante toda la capacitación?
- Puedes hablar, entender, leer y escribir Ingles?
Ability to Commute:
- Caguas, PR 00726 (Required)
Work Location: In person
