JOB SUMMARY
Responsible for providing fast, friendly, professional beverage service to casino guests and beverage servers. (2 minute or less production cycle for 15 drink tray). All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
- Slices and pits fruit as required
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
- Maintains a clean and stocked workstation in accordance with established health and safety guidelines
- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promotes casino events and programs
- Works closely with Players Club to promote new card sign up programs
- Works well with other, especially beverage servers, bartenders, bar helpers, beverage supervisors, and casino supervisors
- Provides personalized service and uses guest name
- Resolve service problems according to guidelines
- Takes food orders when working in the pub and delivers to guests
- Adheres to regulatory, departmental, and company policies in an ethical manner
- Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Attends all necessary training meetings.
- Assist in other projects, as directed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
- Outstanding example of and a credit to Saracen Casino Resort
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
- Must be 21 years of age
- Count money and change correctly
- Knows cocktail ingredients and proper mixing and pouring techniques
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
- Must present a well-groomed and professional appearance.
- Must possess excellent communication skills.
- Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
- Ability to write routine correspondence and to speak effectively to the public, employees and customers.
- Must have the ability to deal effectively and interact well with the customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to be approved for and maintain a valid gaming license.
- Work nights, weekends and holidays as required.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
- Must be able to respond to visual and oral cues
- Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; stand and walk for up to four hours; able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas
- Able to work in constricting areas
- Able to work at a fast pace in often crowded/noisy environment
- Must have the physical ability to work with extreme weather as well as the ability to lift 75 lbs, to squat, stand or bend repeatedly.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Must be able to stand, walk, and move through all areas of the casino.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Saracen Safety
- Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."
Here's a breakdown of what this means:
- Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
- Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
- Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.
SAFETY SENSITIVE POSITION
This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.
Adhere to and promote the following:
READY STANDARDS
- R - Recognize
- E - Engage
- A - Appreciate
- D - Deliver
- Y - Yes, We Can!
Saracen Casino Resort is an Equal Opportunity Employer.
