Top 105 Customer experience specialist Jobs in Prescott Az

Customer Care Specialist
Capstone Homes —Prescott Valley, AZ
- $55,000 - $65,000 a year
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Health savings account
- Health insurance
Quick Apply
13d
Customer Engagement Specialist
Polara Health —Prescott, AZ
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
Patient services specialist
SimonMed Imaging —Prescott Valley, AZ
- No weekends
- Background check
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Crisis Unit Customer Engagement Specialist, Mid Shift or Overnight Shift
Polara Health —Prescott Valley, AZ
- Overnight shift
- 18 years or older
- Spanish
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
IT Specialist
Davidsons Inc —Prescott, AZ
- From $25 an hour
- Email
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Experienced Service Professional
Seneca Companies, Inc. —Arizona
- $28 - $36 an hour
- Full-time
- Background check
- Clean driving record
- 7 years
- Wellness program
- Fuel card
Quick Apply
Licensed Sales Professional (LSP) - AZ
Allstate —Arizona
- $36,000 - $100,000 a year
- Full-time
- In-person
- Communication skills
- Entry level
Patient Engagement Specialist
OnDemand Visit —Prescott, AZ
- Monday to Friday
- Remote
- Spanish
- HIPAA
- English
9d
HIM Specialist
Yavapai Regional Medical Center —Prescott, AZ
- $18.00 - $22.19 an hour
- PRN
- Acute care
- Medical office experience
- HIPAA
4d
Parts Operations Specialist
Empire Cat —Prescott, AZ
- $22.34 - $26.18 an hour
- Email
- English
- Mid-level
- Office
Quick Apply
13d
Warehouse Specialist
Ace Hardware —Prescott Valley, AZ
- $19.25 - $22.75 an hour
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- 5 years
- Store discount
- Paid holidays
QA Specialist (Home Care QA Visits)
Arcadia Home Care and Staffing – an Addus family company —Prescott, AZ
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Activities Life Enhancement Specialist
Highgate at Prescott —Prescott, AZ
- $18 - $21 an hour
- Part-time
- Background check
- 18 years or older
- Current TB test
Quick Apply
Claim Specialist - Property Field Inspection
State Farm —Prescott, AZ
- $59,059.65 - $90,000.00 a year
- Overtime
- Mid-level
- Residential
- Analysis skills
- Paid holidays
- Health insurance
Leasing Professional
ConAm Management Corporation —Prescott, AZ
- $23 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Accounts Payable and Purchasing Specialist
Polara Health —Prescott Valley, AZ
- Overtime
- 18 years or older
- Computer literacy
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Delivery Specialist
O'Reilly Automotive Stores —Chino Valley, AZ
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
IT Specialist - Prescott, AZ
Davidson's —Prescott, AZ
- $25 an hour
- Email
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Accounting Specialist II - Public Works (Prescott)
Yavapai County —Prescott, AZ
- $50,161.49 - $77,750.32 a year
- Full-time
- 5 years
- Writing skills
- Data analysis skills
- Health savings account
- Paid holidays
5d
Retail Inventory Control Specialist (Part Time)
Boot Barn —Prescott Valley, AZ
- Extended hours
- Heavy lifting
- Sales
- Merchandising
- Store discount
- Health insurance
Quick Apply
11d

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customer experience specialist jobs near prescott az

Customer Care Specialist

Capstone Homes -
Prescott Valley, AZ

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
13 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Computer operation
Customer communication
Customer relationship building
Basic math
High school diploma or GED
Construction plans
Construction drawing review
Productivity software

Full Job Description

Capstone Homes (Prescott, AZ Division) is currently looking for a Customer Care Specialist with experience in the home building industry with 3-5 years experience. Passion for treating customers with a level of respect and surprising service is at the heart of everything we do. Ensure all customer care activities are aligned with current Capstone Homes warranty process guidelines Ensure timely response to all warranty concerns & have a passion for excelling in customer satisfaction. Passion for delivering service levels above customer expectations is a must. Highly adaptable and extremely quick thinking on their feet. Self-motivated with the ability to work independently.

Location: Prescott, AZ

Reports to: Customer Care Director

Duties will include:

Receive and accelerate calls from customers and vendors as appropriate.

Manage warranty requests via email or the Capstone website, verify close of escrow dates to ensure warranty requests are within the warranty periods.

Provide all warranty information for the Customer Warranty Folder at time of New Home Orientation

Works closely with Sales, Purchasing, and Construction Teams to ensure the timely and comprehensive follow-up to customer specifications & concerns.

Perform Capstone pre-closing process with new customers highlighting the warranty guidelines.

Ensure customer is set up in Punch List Manager, & usernames & passwords have been provided to each customer when the Welcome Home is completed & the home has closed & enter the warranty start date in PLM

Work with community teams to verify work progress and completion of assigned Trade Partner tasks.

Responsible for following up with customers to ensure complete satisfaction of warranty concerns.

Formulate reports and track warranty metrics on a weekly basis.

Manage all customer information including warranty visits & post-Close proactive communication calls

Investigate customer files as needed to assist in the service or legal discovery process.

Answer customer questions and assist with understanding of warranty guidelines.

Oversee the emergency process by following up on all emergency calls, creating warranty requests, and assisting field employees to complete emergency repairs.

May complete other duties of an administrative assistant role.

As required, contribute in special developments relating to warranty events or focus groups

Required Skills/Abilities

Basic computer proficiency, with a working knowledge of Microsoft Office as well as strong math skills. Ability to read and interpret blueprints and other construction documents.

High school diploma or equivalent

Minimum of five years of customer service or construction experience

Superior verbal communication skills

Strong ability to multi-task

Outgoing, professional demeanor with the ability to establish and maintain effective relationships.

Computer literacy and an understanding of accounts management tool, Punch List Manager or equivalent will be highly regarded

3 - 5 years” of experience in a customer – facing role: with achievements in customer satisfaction metrics

Strong desire for continued growth and learning

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in prescott az

Customer Care Specialist

Customer Engagement Specialist

Patient services specialist

Crisis Unit Customer Engagement Specialist, Mid Shift or Overnight Shift

IT Specialist

Experienced Service Professional

Licensed Sales Professional (LSP) - AZ

Patient Engagement Specialist

HIM Specialist

Parts Operations Specialist

Warehouse Specialist

QA Specialist (Home Care QA Visits)

Activities Life Enhancement Specialist

Claim Specialist - Property Field Inspection

Leasing Professional

Accounts Payable and Purchasing Specialist

Delivery Specialist

IT Specialist - Prescott, AZ

Accounting Specialist II - Public Works (Prescott)

Retail Inventory Control Specialist (Part Time)

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