Top 2 Part time it support technician Jobs in Prescott Valley, Az

Service Desk Agent - ITS
Yavapai College —Prescott, AZ
- $16 an hour
- Part-time
- Classroom
- University
- Organizational skills
- Paid jury duty
- Paid holidays

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Student Desktop Technician
Franklin University —Columbus, OH
The Student Desktop Technician position supports the Department by assisting students, staff, and faculty by phone, email, and in person with their technology…
1d
IT Field Support Technician_Columbus
Gr8ttek, LLC —Columbus, OH
Typically requires technical school certification or equivalent and 1-2 years of relevant experience. Accepting and delivery of all service calls assigned.
$40 - $48 an hour
Quick Apply
8d

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Service Desk Agent - ITS

Yavapai College -
Prescott, AZ

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Job Details

Part-time
$16 an hour

Benefits

Paid jury duty
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Bereavement leave
Life insurance
Retirement plan

Qualifications

Confidential information handling
Maintaining an organized workspace
Family Educational Rights and Privacy Act (FERPA)
Ladder use
Clean workspace maintenance

Full Job Description

Description of Position

Service desk agents support the mission of the department by providing technical support to the college community and by assisting ITS staff with operational and project completion tasks.

This is the first point of contact for students, staff, and faculty in need of technical assistance. Helpdesk Agents provide level one technical support over the phone or via remote desktop. Agents are also responsible for documenting incoming tickets and collaborating on the creation of knowledge base articles. This position is trained and supported by full-time helpdesk staff.

You will be responsible for the care and maintenance of a wide range of computers and peripherals. This includes pcs, macs, printers, and monitors. You will also assist with a wide range of presentation technology, audio-visual, and classroom technology, including projectors and document cameras.

You will perform preventative maintenance in classrooms and computer labs. This includes technology integration and installation projects encompassing physical installation, wiring and project site maintenance and cleanup. You will also assist with receiving and accounting for new equipment, shop care and maintenance, and other duties as assigned.

This position will allow you to gain marketable work experience by working with Yavapai College staff, faculty, and affiliates in a group effort to support the mission, goals, and values of Yavapai College.

Minimum Expectations & Requirements

All hiring documents must be completed prior to first work shift, including acceptable documentation for the I-9 Form

Work with a diverse student population
Exhibit patience and a positive attitude
Demonstrate reliability and good customer service skills
Demonstrate effective communication and interpersonal skills
Demonstrate time management and organizational skills, and ability to complete a variety of tasks on immediate or extended timelines
Maintain work area in a clean and organized manner
Adhere to the code of confidentiality in certain cases where discretion should be used
Adhere to Yavapai College Code of Conduct as well as FERPA guidelines
Have a strong understanding of technology and the ability to use it effectively and efficiently
Must have the following skills/characteristics: leadership, dependability, initiative, enthusiasm, discipline, and willingness to grow both personally and professionally
Ability to safely climb ladders to service ceiling mounted equipment

Preferred Skills & Abilities

Prior work experience and/or transferable skills with computer hardware and software, AV technology, physical technology installation and/or system wiring.

Prior work experience in customer service

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part time it support technician jobs in prescott valley, az

Service Desk Agent - ITS

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