JOB SUMMARY: Under the supervision of the Director of Behavioral Health, the incumbent will manage the day-to-day operations of the Level 1 Outpatient Substance Abuse Program. The incumbent will ensure that the level of care provided is in accordance with the Alabama Department of Mental Health and Joint Commission guidelines.
ESSENTIAL FUNCTIONS:
- Responsible for overseeing the delivery and documentation of clinical services for program clients.
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Responsible for making a cursory evaluation prior to admission of each client, observing the program's admission and readmission policies.
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Responsible for the quality and appropriateness of clinical services within the Level 1 Outpatient Substance Abuse Program.
- Provides annual trainings for Substance Abuse Program staff as required by governing bodies.
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Conducts comprehensive intake interviews and prepares detailed intake report for each client.
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Develops and conducts program treatment activities relative to client's treatment plan and his/her achievement of a healthier means of coping with problems.
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Develops and conducts individual and group counseling and recreational leisure activities, which best meets the needs of clients.
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Conducts educational lectures and/or audiovisual programs concerning the efforts and consequences of drug addiction.
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Responsible for making available through referral and consultation additional supportive services in accordance with the needs of the individual client (i.e. Employment, Vocational training, Legal Services, Medical care, etc.)
11. Cooperates with Executive Director in maintaining the program.
12. Participates in educational programs and in-service meetings.
13. Ensures program policies and procedures are in compliance with Alabama Department of Mental Health and Joint Commission standards.
14. Perform other similar or related duties as requested or assigned by the Chief Medical Officer.
15. Researches grant opportunities for the purpose of developing additional funding resources for both current and proposed services, programs, and administrative operations.
16. Assists with monitoring the financial management of grants (e.g. budget preparation, budget adjustments, expenditures, etc.) for the purpose of complying with all program and funding guidelines of awarding organizations.
CUSTOMER SATISFACTION REQUIREMENTS: Must provide the very best customer satisfaction to staff, visitors, guests, and patients at all time in a professional and courteous manner. Provide assistance in resolving customer problems relating to program services. Coordinates efforts and interfaces with other departments to resolve problems. Doing things right the first time. Making people feel welcome. Shows respect for each customer. Anticipate customer needs and concerns. Keeps customers informed. Helping and going the extra mile. Respond quickly. Protect privacy and confidentiality. Demonstrate proper telephone etiquette. Take responsibility for handling complaints. Be professional. Taking ownership of your attitude toward Service Excellence
HEALTH AND SAFETY REQUIREMENTS: The health and safety requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1. Must adhere to safety regulations, personnel policies and procedures.
2. Must receive Safety and Hazardous Communication training annually.
PERFORMANCE STANDARDS: Performance will be evaluated by the Program Director or Social Services Director annually wherein a satisfactory overall rating is considered a minimum acceptable level of performance.
