We are looking for an ambitious leader to join our team at Chick-fil-A Prince Frederick FSU. This “hands-on” restaurant leadership level opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation while providing opportunities for your professional growth and development.
As Catering Coordinator your role is to oversee all aspects of catering sales from taking orders, communicating with operations, helping to prepare and deliver, invoice, follow up with customers and collect payments. Responsibilities also include keeping catering records and building catering sales through community relationships and providing exceptional service.
This position will require full-time working open availability, Monday through Saturday, but will also require flexible availability, as needed, for special events, and community engagement.
During breaks from Catering tasks, this position will serve as additional support with FOH and BOH Leadership.
Responsibilities - Included but not limited to:
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Assists customer with catering questions and orders while in the restaurant and via phone.
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Takes catering orders from guests via phone and in the restaurant.
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Creates quotes for customers, as needed.
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Maintains online catering system.
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Prepares boxed meals, beverage gallons, etc. deliveries/pickups, as needed.
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Delivers catering orders, as needed with company vehicle.
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Able to navigate stairs and elevators and lift up to 50lbs.
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Creates a “REMARK”able catering experience for every guest, every time.
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Sends catering follow-up emails (or calls) for every catering order, seeking out opportunities to constantly improve our catering service.
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Maintains cleanliness and organization of catering area, equipment and supplies.
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Maintains and adheres to Catering Vehicle documentation and policies.
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Rectifies/pursues solutions for misunderstandings or mistakes with guests.
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Ensures the entire team consistently and accurately takes and executes catering orders.
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Audits and maintains accurate guest databases and ensures accurate information in the database is up to date and accurate.
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Maintains clear records of all invoices and pursues timely payment. Works closely with the Operations Director to set goals, identify opportunities and develop strategies to improve performance.
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Monitors catering transactions and sales and works to achieve consistent growth of catering business.
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Provides regular Catering Performance Reports on transactions, sales, performance & order accuracy, collected sales, and catering business details to Operating Partner.
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Provides support in overall Operations.
Why Chick-fil-A? Benefits and opportunities
Competitive Pay
Closed Sundays
Scholarship Opportunities
Meal Allowance with every shift
Personal Development Plan and Growth opportunities
Work for Independent Operator whose invested in your success
Health Insurance
Paid Time Off
401k with employee matching
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At least 1 year of leadership or catering/customer service/restaurant experience preferred
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Strong attention to detail and organizational skills
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Creates and fosters a great work environment and culture
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Models an upbeat, enthusiastic, overwhelmingly positive attitude
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Makes the team feel safe, challenged, fulfilled, appreciated and cared for
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Enjoys working with all types of personalities, talents, and skill-levels
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Ability to multi-task and is self-motivated
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Works independently as well as with a team environment, having a collaborative spirit
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Strong organization and time management skills
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Is reliable, punctual and has availability and exhibits professionalism at all times
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Is coachable and a good listener
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Pays attention to detail while utilizing excellent verbal and written communication skills
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Recognizes problems and brings creative solutions to leadership
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
