Top 2351 Senior manager, customer service technology systems Jobs in Princeton, Nj

Customer Experience Manager
Merola Tile —Manalapan, NJ
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Analysis skills
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
9d
Senior Portfolio Property Manager
Ventus Capital —Princeton, NJ
- $110,000 - $125,000 a year
- Full-time
- 5 years
- Apartments
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Manager of ESC
ExtensisHR —Iselin, NJ
- $120,000 - $145,000 a year
- Call employer
- Remote
- Ability to walk for extended periods
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
8d
Service Manager
BEUMER Group —Somerset, NJ
- $115,000 - $125,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
AVP, Customer Service & Transformation
MetLife —Bridgewater, NJ
- $165,000 - $220,000 a year
- Email
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Senior Manager, Customer Service Technology Systems
Brother International Corporation —Bridgewater, NJ
- $125,000 - $170,000 a year
- Hybrid work
- Spanish
- Oracle
- Microsoft Outlook
Customer Success Lead
Honeywell —Township of Hamilton, NJ
- $113,000 - $141,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Mentoring
- Health savings account
- Paid holidays
Senior Station Manager
Amazon.com Services LLC —Princeton, NJ
- $135,000 - $182,700 a year
- Weekends as needed
- 7 years
- Engineering
- English
- AD&D insurance
- Health insurance
Associate CIO, Service Management Office
Princeton University —Princeton, NJ
- $245,000 - $300,000 a year
- Full-time
- 6 years
- No experience needed
- University
Service Desk Technician
Naik Group —Edison, NJ
- $62,000 - $118,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Manager of Information Technology (Systems)
Princeton University —Princeton, NJ
- $115,000 - $125,000 a year
- Full-time
- No experience needed
- Research
- 8 years
Customer Success Manager
Atlantic IT —Somerset, NJ
- $65,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
ATLANTIC-IT.NET —Somerset, NJ
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Manager - Logistics Operations
Hermès Paris —Dayton, NJ
- $92,393.25 - $112,925.08 a year
- Weekends as needed
- Spanish
- Bachelor's degree
- Mentoring
- Profit sharing
- Paid parental leave
Senior Systems Administrator
iconectiv, LLC. —Bridgewater, NJ
- $105,000 - $151,000 a year
- Full-time
- Hybrid work
- Computer science
- Oracle
- Computer Science
- Paid holidays
- Health insurance
Manager, IT - GxP Systems & Compliance
Rocket Pharmaceuticals —Cranbury, NJ
- $120,000 - $180,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
10d
Head Global Customer Service
LANXESS Corporation —Fords, NJ
- $153,500 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Health insurance
- Retirement plan
Director of Operations
The Princeton University Store —Princeton, NJ
- $95,000 a year
- Full-time
- 5 years
- Senior level
- Retail management
Quick Apply
Customer Service Team Lead
Mitsubishi Chemical America —Morrisville, PA
- $33 - $45 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Employee assistance program
- Benefits from day one
TechOps Assistant Manager
The RealReal —Perth Amboy, NJ
- $112,000 - $130,000 a year
- Full-time
- Google Workspace
- Research
- Mid-level
Quick Apply

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Customer Experience Manager

Merola Tile -
Manalapan, NJ

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Optimizing workflow processes
Operational analysis
Staff supervision
Teamwork
Email customer support
Data analysis reporting
Managing teams in a customer support role
Coaching
Order processing tools
Warehouse management system
Managing clients in a customer support role
Team development
Salesforce Cloud
Attention to detail
Task prioritization
Sales management systems proficiency
APIs
Data-driven problem-solving
Management reporting
Logistics order management
CRM system proficiency
Process improvement planning
Business operations
Cross-functional team management
Process management
Cross-functional communication

Full Job Description

Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability — building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.

The Customer Experience Manager is a hands-on, build-and-stabilize leadership role responsible for creating dependable daily control across Customer Service. From day one, this person owns staffing and coverage, work assignment, quality and quantity assurance, training, coaching, documentation, accountability, and exception closure across locations and channels.

Essential Duties

Plan and lead daily Customer Service operations across New Jersey, California, and other assigned locations, including telephone, email, chat, orders, portals/EDI, complaints, returns, credits, and open customer commitments.
Assign work with clear ownership, priorities, due times, quality and quantity standards, decision authority, and escalation expectations.
Assure accurate and on-time completion by monitoring workload, backlog, aging, productivity, quality, and customer commitments; reallocate or escalate before commitments are missed.
Inspect quality through defined audits of customer communications, orders, documentation, credits, returns, and system transactions; retain evidence and close corrective actions.
Run a consistent operating rhythm including daily kickoff, queue and exception reviews, end-of-day closure, weekly scorecards, coaching, training, staffing, and capacity reviews.
Manage attendance, schedules, coverage, cross-training, backup plans, and surge support within approved authority.
Train, qualify, coach, recognize, and correct employees; maintain role standards, training records, documented coaching, and development plans.
Own routine accountability for attendance, conduct, productivity, quality, and recurring performance gaps, escalating formal employment matters with complete documentation.
Control customer and operational exceptions through closure and coordinate cross-functional handoffs with Sales, Warehouse, Accounting, Product, Digital Commerce, Operations, Inventory, and IT.
Maintain Salesforce/CRM discipline and current SOPs, checklists, templates, training materials, reason codes, and escalation guides.
Use performance data and root-cause analysis to improve service, reduce rework and aging, strengthen processes, and recommend staffing, capacity, technology, and system improvements.
During the first year, develop Level 3.1 capability by refining KPIs, leading at least one cross-functional process improvement, developing Lead/backup coverage, and building a sustainable Customer Experience operating system.

Other Duties

Stay current on operational trends, compliance requirements, and best practices.
Provide timely, fact-based reporting on results, risks, trends, open commitments, customer issues, and resource needs.
Support recruiting, onboarding, performance evaluations, succession planning, and employee progression.
Perform other duties and improvement work consistent with the responsibilities of the position.

Competencies

Project Management - Organizes work, priorities, deadlines, resources, and follow-through to achieve dependable results.
Delegation - Assigns clear ownership, standards, authority, due times, and escalation expectations while retaining supervisory accountability.
Analytical - Uses facts, measures, trends, and root-cause analysis to identify risks and drive corrective action.
Managing People - Sets expectations, coaches performance, documents outcomes, develops capability, and applies fair accountability.
Quality Management - Builds and uses standards, audits, controls, and corrective actions to improve accuracy and consistency.

Requirements

Five or more years of progressive Customer Service, order management, distribution support, or closely related experience.
At least two years of formal direct people-supervision experience, including work assignment, measurement, coaching, documentation, attendance, and performance accountability.
Demonstrated experience building or materially improving daily operating discipline, quality controls, quantity measures, training, and accountability.
Experience managing customer/order work across multiple channels and coordinating with Sales, Warehouse, Accounting, Product, Operations, Inventory, and IT.
Experience with ERP, WMS, EDI/API, CRM/Salesforce, partner portals, email/chat, reporting, and order/service workflows.
Strong written and verbal communication, organization, analytical ability, judgment, problem solving, and follow-through.
Experience in wholesale, distribution, building materials, tile/flooring, e-commerce, marketplace, or another process-driven environment preferred.
Associate degree or equivalent relevant experience; bachelor degree preferred.
Authorized to work in the United States without company sponsorship and able to travel between company locations as business needs require.

Physical Demands

Regularly stand/sit for extended periods, operate office equipment, perform light to moderate lifting, lift/move up to 15 lbs. occasionally, bend, twist, and maintain proper posture. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the role in accordance with applicable laws.

Work Environment

Work is regularly performed in a warehouse and manufacturing environment where temperatures may be extreme, with exposure to dust, odors, noise, and fumes. Noise levels are typically moderate. Employees may also be exposed to chemicals and cleaning agents on a daily basis.

Benefits:

Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off — earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k) matching
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

senior manager, customer service technology systems jobs in princeton, nj

Customer Experience Manager

Senior Portfolio Property Manager

Senior Manager of ESC

Service Manager

AVP, Customer Service & Transformation

Senior Manager, Customer Service Technology Systems

Customer Success Lead

Senior Station Manager

Associate CIO, Service Management Office

Service Desk Technician

Manager of Information Technology (Systems)

Customer Success Manager

Customer Success Manager

Senior Manager - Logistics Operations

Senior Systems Administrator

Manager, IT - GxP Systems & Compliance

Head Global Customer Service

Director of Operations

Customer Service Team Lead

TechOps Assistant Manager

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