Top 2 Technical support call center manager Jobs in Princeton, Nj

Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
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Senior Manager, Customer Service Technology Systems
Brother International Corporation —Bridgewater, NJ
- $125,000 - $170,000 a year
- Hybrid work
- Spanish
- Oracle
- Microsoft Outlook

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Senior Manager, Customer Service Technology Systems
Brother International Corporation —Bridgewater, NJ
This role owns the roadmap, implementation, optimization, and ongoing performance of all customer service platforms, including telephony, IVR, CRM, chat, and…
$125,000 - $170,000 a year
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —New Brunswick, NJ
The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient,…
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Technical Support Call Center Manager

Celerant Tech Corp
Edison, NJ

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Life insurance

Qualifications

Managing technical support teams
Managing teams in a customer support role
Business analysis
Frontline customer support management
Change management
Supervising experience
Desktop applications
Productivity software
Call center management

Full Job Description

Description:

Technical Support Call Center Manager

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.

Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.

The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.

Responsibilities:

Oversee all call center operations and staff
Prepare work schedules and adjust staffing based upon volume forecasts
Hire and onboard new team members
Enable and motivate staff to provide a high level of customer satisfaction
Ensure that team members meet company standards for professionalism
Monitor and address responsiveness for tasks
Prioritize and escalate tasks based upon multiple factors
Evaluate performance through reporting and analysis
Proactively effect change by improving management and processes
Develop agents and supervisors through training and mentoring
Collaborate with other managers to satisfy customers and achieve company goals

Requirements:

Management or supervisory experience in a call center
College degree or course credits in management, administration or supervisory area
Effective use of Microsoft Office and business applications
Experience with analyzing staff and business data and effecting changes based upon that data
Handles change with a positive attitude

Optional Skills:

Ability to remotely manage team members
Experience as an agent in a call center for technical products or services
Basic SQL knowledge

Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.

Optional Dental and Eye Care Coverage Available.

Requirements:

Requirements:

Management or supervisory experience in a call center
College degree or course credits in management, administration or supervisory area
Effective use of Microsoft Office and business applications
Experience with analyzing staff and business data and effecting changes based upon that data
Handles change with a positive attitude

Quick Apply

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technical support call center manager jobs in princeton, nj

Technical Support Call Center Manager

Senior Manager, Customer Service Technology Systems

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