Top 14 Desktop support team leader Jobs in Princeton Nj

Deskside Support Lead Technician
NTT Ltd —Edison, NJ
- $29.00 - $37.15 an hour
- On call
- Mid-level
- Office
- Windows
- Health savings account
- AD&D insurance
Product Technical Support Agent
SOMFY Group —Dayton, NJ
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Health insurance
- Dental insurance
Quick Apply
Systems Technician
Integris —Cranbury, NJ
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
6d
IT Systems Integration Specialist I
Labcorp —Raritan, NJ
- $21 - $26 an hour
- Full-time
- Up to 50% travel
- Office
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
Senior AI Enablement Partner
Burlington Stores —Edgewater Park, NJ
- $80,000 - $105,000 a year
- Full-time
- Microsoft Outlook
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Artificial Intelligence Solutions Assistant, Wholesale Apparel
Premier Brands Group Holdings —Bristol, PA
- Full-time
- Entry level
Quick Apply
Team Lead, Implementation & Support
Visual Computer Solutions —Freehold, NJ
- $85,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
9d
Analyst III, Technical Support
WM —Newtown, PA
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Employee stock purchase plan
- Paid holidays
Level 2 Field Engineer (On-Call in New Jersey) $45/HR
Bit by Bit Inc —New Brunswick, NJ
- $93,600 a year
- Overtime
- Google Workspace
- Mid-level
- Windows
- Mileage reimbursement
Quick Apply
Operations Engineer
Law School Admission Council —Newtown, PA
- $28 - $30 an hour
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Systems Integration Specialist I
Labcorp —Raritan, NJ
- $25 - $35 an hour
- Overtime
- HIPAA
- Analysis skills
- Fair chance
- Employee stock purchase plan
- Disability insurance
10d
Technical Support Engineer
MEDIDATA —Iselin, NJ
- $79,500 - $106,000 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
National Intake Trainer
KabaFusion —Edison, NJ
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
National Intake Trainer (Acute)
KabaFusion —Edison, NJ
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply

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Deskside Support Lead Technician

NTT Ltd -
Edison, NJ

Apply Now

Job Details

$29.00 - $37.15 an hour

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Laptop (troubleshooting support)
Moving
Windows
Software installation
Firewall
Computer hardware
Desktop (troubleshooting support)
Video conferences (communication methods)
Desktop administration
Hardware diagnostics
Peripheral hardware support
Active Directory management

Full Job Description

Req ID: 377726

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Support Lead Technician to join our team in Edison, New Jersey (US-NJ), United States (US).

This role requires working onsite daily at our client's facility and requires employee get a Flu vaccination on or before start date to the extent required by applicable law.

This position will be working in Edison but also could be required to work in other locations when necessary. Rotating On-call/holiday and occasional weekend support. This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law.

•

The Deskside Support Lead Technician will be responsible for performing various managed client services for a strategic customer.

These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops and use advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.
Provide excellent customer service to a large end user base including VIP's onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Provides technical feedback on technical process issues to improve overall service delivery.
Ticket and workload management utilizing customer provided ticketing system. As a team leader, coach team members on proper ticket/workload management adhering to our internal processes. Conduct quality checks on the team’s ticket management performance. Address and remediate areas needed for improvement, escalating when appropriate.
Backup for onsite supervisor and attend daily client meetings, ensure team meets training and other administrative task deadlines.
Manage client escalations and provide continuous follow ups until resolution.
Strong verbal and written communication skills

•

Basic Qualifications
•

3+ years of Desktop experience including:
Windows /ChromeOS deployments
Active Directory - Computer management
Imaging using Ivanti Landesk
Troubleshoot issues that may have been caused by firewall, proxy or antivirus software.
Work with vendors to help troubleshoot and resolve vendor supported applications
Smart hands for specific support towers
Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines
Support local nearby offices, flexibility for on-call/holiday and occasional weekend support.Physically able to lift and move Enterprise and Client technology hardware in our customer environments

•

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $29/hr - $37.15/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply Now

Refine Your Search

desktop support team leader jobs in princeton nj

Deskside Support Lead Technician

Product Technical Support Agent

Systems Technician

IT Systems Integration Specialist I

Senior AI Enablement Partner

Artificial Intelligence Solutions Assistant, Wholesale Apparel

Team Lead, Implementation & Support

Analyst III, Technical Support

Level 2 Field Engineer (On-Call in New Jersey) $45/HR

Operations Engineer

IT Systems Integration Specialist I

Technical Support Engineer

National Intake Trainer

National Intake Trainer (Acute)

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