About Rebel Athletic
At Rebel Athletic, we don’t just make apparel. We create confidence, empower performance, and redefine what it means to wear your passion.
Since 2012, we’ve disrupted the industry as the fastest growing cheer and performance wear brand in the world. Recognized by global brand consultancy Eat Big Fish as a Challenger Brand to Watch, Rebel is known for bold design, innovation, and unmatched custom craftsmanship.
From couture-inspired uniforms to elevated athleisure, we blend high fashion with high function. Every piece is built for athletes and performers who want to stand out, not blend in.
Founded by Karen Aldridge, Rebel started as a bold idea and grew into a global movement that celebrates creativity, individuality, and empowerment.
Our business is rooted in a made-to-order team and group orders. We partner directly with teams, gyms, studios, and program owners to design and produce custom uniforms, costumes, and performance apparel at scale. This collaborative approach brings each program’s vision to life through high-quality, fully customized pieces built for both performance and impact. Learn more about our offerings at https://www.rebelathleticcheer.com
At Rebel, we’re not just creating garments. We’re building a community of dreamers, doers, and disruptors who lead with purpose and aren’t afraid to shine.
ROLE SUMMARY
As a Returns & Quality Coordinator at Rebel Athletic, you’ll serve as the primary point of contact for all remake and rework order requests — managing each case from end to end with accuracy, urgency, and clear communication. You’ll sit at the intersection of product quality, operations, and cross-functional coordination, partnering with Sales, Accounting, Design, and fulfillment teams to keep every case moving and every stakeholder informed.
This is not a purely administrative role. Product judgment and quality assessment are core to daily decision-making. You’ll evaluate returned garments against tech packs and production specs, assess factory-side root causes, and make informed calls on remake vs. rework feasibility — requiring a working knowledge of apparel construction, quality standards, and custom manufacturing processes.
This role is ideal for someone who thrives on organization, takes pride in closing the loop, and knows how to navigate a fast-paced environment where no two days look the same.
This is a full-time position based at Rebel Athletic’s headquarters in Carrollton, TX with a hybrid schedule of three days per week in office.
KEY RESPONSIBILITIES
Remake & Rework Order Management
- Serve as the primary point of contact for all incoming remake and rework order requests
- Review each case thoroughly to determine root cause and the appropriate resolution path, applying knowledge of garment construction and manufacturing processes to make sound judgment calls
- Maintain and update the Remake Report with complete and accurate case information at all times
- Communicate proactively with Sales and all relevant departments throughout the lifecycle of each request
- Request, coordinate, and ship all materials required for remake and rework orders
Returns & Quality Evaluation
- Receive, inspect, and process all returned product requiring remake or rework
- Evaluate returned garments against tech packs and production specifications, identifying construction defects, fit and sizing issues, and design discrepancies to determine root cause and appropriate resolution
- Assess whether items are candidates for rework or require full remake, weighing timeline, complexity, and quality standards
- Arrange rework as needed and report outcomes back to the team and sales rep
Factory & Supplier Coordination
- Coordinate remake execution across RC and SHA factories and the RD warehouse, routing each case to the correct supplier based on order type, timeline, and quantity
- Review proto and pre-production (PP) sample approvals with factories when required for remake orders
- Work with Sourcing and Quality teams to identify and address factory-side root causes, including quality defects, missing items, and incorrect shipments
Daily & Recurring Operations
- Run and distribute reports each morning to sync order updates across teams
- Review sending lists and close completed order Opportunities and Sales Orders, keeping records current
- Upload and share new order-related files with relevant teams at end of day
- Update order statuses on a weekly basis once fulfillment is confirmed
Cross-Functional Coordination
- Partner with all departments to resolve issues impacting the remake process and improve communication and visibility across teams
- Source and fulfill rep-specific samples when the Design team or other internal contacts are unable to obtain them
Reporting & Review
- Generate and distribute regular reports to keep teams aligned on order status and case progress
- Conduct monthly reviews with the Accounting team to address outstanding case codes and follow up with reps to arrange unit returns for inspection as needed
- Participate in periodic reviews of order and remake codes with department leads
REQUIRED QUALIFICATIONS
- 1–3 years of experience in product quality, order management, apparel operations, or a related role
- Working knowledge of apparel construction, including garment assembly, fabric behavior, and quality standards — required
- Ability to read and interpret tech packs and production specifications to evaluate garment accuracy
- Experience identifying construction defects, fit issues, and design discrepancies in finished goods
- Proficient in Microsoft Office Suite with advanced Excel skills including pivot tables, VLOOKUP, and data analysis
- Experience with Salesforce for CRM and order tracking including Opportunities and Sales Orders
- Familiarity with NetSuite or similar ERP platforms for inventory and order management
- Comfortable using AI tools to improve productivity, streamline workflows, and support data analysis
- Strong organizational skills with the ability to manage multiple open cases simultaneously
- Clear and professional communication skills — written and verbal — with both internal teams and external sales reps
- High attention to detail and a proactive approach to following up and closing loops
- Ability to identify root causes and make sound judgment calls on case resolution
- Custom performance or cheer apparel experience strongly preferred
BENEFITS HIGHLIGHTS
At Rebel Athletic, we offer a benefits package designed to support our employees both professionally and personally, including:
Paid Time Off (PTO)- Company-paid holidays available immediately upon hire
- Annual discretionary bonus opportunity
- Medical, Dental, Vision, and Life Insurance coverage
- Voluntary benefit options including supplemental life insurance, short-term disability, long-term disability, and additional coverages
- 401(k) plan with company match
Benefit eligibility and effective dates are based on company policy and plan requirements.
WORKING CONDITIONS
- In office 3 days per week; headquarters based in Carrollton, Texas
- Full-time role with standard business hours and occasional additional time during peak periods
- Primarily desk-based work involving prolonged periods of sitting and computer use; periodic hands-on garment inspection
- Frequent use of spreadsheets, ERP and CRM systems, and multiple monitors
- Regular interaction with Sales, Operations, Accounting, and cross-functional department members
EQUAL EMPLOYMENT OPPORTUNITY
Rebel Athletic is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Applicants and employees who require a reasonable accommodation to perform the essential functions of any position should contact Human Resources.
