Position Title: Data Integrity Specialist
Reports to: Data and Evaluation Manager
Position Type: Full-time (35 Hours Per Week); Hourly; nonexempt
Location: Hybrid. This position requires availability during standard business hours (8:00 AM–5:00 PM Eastern Time) and attendance at in-person meetings, trainings, and all required after-hours staff events. Employees are expected to work onsite three (3) days per week.
Salary: $60,000-$72,500 commensurate with experience, plus benefits (health insurance, dental, 401k, life insurance, etc.)
Responsibilities and Accountabilities:
Under the direction of the Data and Evaluation Manager, the Data Integrity Specialist Accountability Analyst is responsible for leading all system-wide data analysis activities as well as working with the HMIS team to ensure the System Administration, Data Quality, and Reporting configurations are accurate. The position will also conduct training and provide technical assistance to end users for HMIS and our Coordinated Entry project. The position requires the ability to develop an independent work plan as well as the ability to work with all members of the database team on technical operations, conducting training and technical assistance to end users for HMIS and our Coordinated Entry project, and conducting regular analysis around data quality and trends.
Training, Technical Assistance & User Support
- Serve as the primary point of contact for HMIS and CES user support by responding to helpdesk requests, troubleshooting technical issues, and coordinating solutions with system administrators and technical teams.
- Develop, maintain, and deliver onboarding, training, and technical assistance for new and existing users, agencies, and projects, including instructor-led sessions, LMS content, job aids, and other training resources.
- Create and distribute user communications regarding system updates, workflow changes, reporting requirements, data standards, best practices, and technical issues.
- Assess user proficiency, identify training needs, collect user feedback, and implement ongoing training plans to improve data quality, compliance, and system utilization.
- Collaborate with CES and HMIS teams to operationalize policies, procedures, and workflow changes within HMIS, ensuring users are trained and supported through system updates.
- Manage user onboarding processes, training documentation, LMS administration, course assignments, and training progress tracking.
- Support HMIS compliance by maintaining training materials, reference guides, and documentation related to HUD requirements, security standards, data standards, and system functionality.
- Participate in testing new HMIS features, validating data standards updates, and assisting with inquiries related to system enhancements and helpdesk operations.
Data Analysis, Reporting & Data Quality
- Monitor, analyze, and report on user, project, and system-level data quality, performance, and utilization trends to support program improvement and informed decision-making.
- Develop, maintain, and validate reports, dashboards, visualizations, and performance metrics while ensuring accuracy, compliance, and alignment with HUD and organizational requirements.
- Create and maintain data quality monitoring processes, validation reports, and standard operating procedures to identify, track, and resolve data inconsistencies and reporting issues.
- Support the development, implementation, and ongoing maintenance of Data Quality and Data Analysis Plans, including stakeholder communication and performance reporting.
- Utilize HMIS reporting tools and external platforms such as Stella, EVA, and other analytics resources to evaluate program outcomes and system performance.
- Produce recurring and ad hoc reports, conduct quality assurance reviews, and support the continued accuracy and effectiveness of reporting products.
- Coordinate reporting activities, including report scheduling, submission monitoring, issue resolution, and agency support related to reporting requirements.
- Support major HUD and Continuum of Care reporting initiatives, including the Point-in-Time Count (PIT), Housing Inventory Count (HIC), Longitudinal Systems Analysis (LSA), Annual Performance Reports (APR), CAPER, System Performance Measures (SPM), and other required submissions.
- Assist with HMIS data requests, research and evaluation projects, and the preparation of data products and materials for internal and external stakeholders.
Operations, Compliance & Administrative Support
- Support ongoing HMIS and CES operations by documenting workflows, maintaining system resources, communicating process changes, and assisting with program-specific data quality improvements.
- Monitor compliance with HUD, Continuum of Care, privacy, security, and organizational requirements through project reviews, agency monitoring activities, and policy implementation support.
- Maintain and update training materials, resource guides, forms, website content, and operational documentation to ensure consistency with current policies and procedures.
- Participate in stakeholder meetings, advisory committees, and agency engagement activities by providing updates, facilitating discussions, and supporting collaboration across partners.
- Lead and support meetings through scheduling, agenda development, minute-taking, follow-up actions, and documentation management.
- Coordinate with internal teams to identify operational needs, improve processes, and support continuous system enhancement initiatives.
- Perform administrative and operational duties as assigned to support department goals and priorities.
Required Qualifications:
- Bachelor's degree in analytics, information technologies, data science, social work, public policy, and/or related field, or equivalent working experience
- Two years of work experience in databases or data entry, including experience with interpreting data and resolving discrepancies.
- One year of previous training experience (i.e., information systems management, adult training, and education).
- Strong organizational skills, with an ability to stay focused on assigned tasks, and attention to detail.
- Ability to work effectively and professionally with people from diverse backgrounds.
- Effective communicator and facilitator.
- Ability to learn quickly, handle multiple tasks simultaneously, anticipate and meet established deadlines, and regularly produce high-quality work products in a deadline-driven environment.
- Ability to read, interpret, and train on data and program regulations and requirements.
- Team player and collaborator who sparks creative solutions.
- Experience with MS Office, Google applications, and data programs.
- Proficiency in data analysis and visualization, preferably using specified software (e.g. Looker, tableau, etc.)
- Proficient use of inter- and intra-office communication tools such as email, video conferencing, teleconferencing, Zoom, and similar tools.
- Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds and ideologies.
- Able to attend in-person meetings/trainings within RI.
- Must have reliable transportation, a valid driver’s license, and appropriate vehicle insurance
Preferred Qualifications:
- Master’s degree in analytics, computer science, data analysis, information technologies, data science, social work, public policy, and/or related field, or equivalent working experience
- Four years of work experience in databases or data entry, including experience with interpreting data and resolving discrepancies.
- Two years of previous training experience (i.e., information systems management, adult training, and education).
- Preferred knowledge of the RI Continuum of Care (CoC) programming.
- Preferred lived experience of homelessness.
- Demonstrated expertise and experience in HMIS Software, specifically Bitfocus Clarity System, reporting, regulations, and best practices.
- Passion for ending homelessness and housing first principles.
- Bilingual speaker (Spanish).
Equal Opportunity Employer
The Rhode Island Coalition to End Homelessness is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law. We encourage individuals from diverse backgrounds, including those with lived experience of homelessness or housing instability, to apply.
Pay: $60,000.00 - $72,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Ability to Commute:
- Providence, RI 02906 (Required)
Work Location: Hybrid remote in Providence, RI 02906
