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We are currently looking for a seasoned Project Delivery and IT Professional Services Leader to oversee the teams responsible for informatics projects and diagnostic-instrument implementations within Point of Care Diagnostics.
As the Director of Project Delivery & IT Professional Services, you will:
- Lead the Project Delivery and Professional Services organization, ensuring high-quality, timely, and financially successful informatics projects and diagnostic-instrument installations.
- Provide oversight of the full implementation portfolio, including project readiness, schedules, milestones, capacity, resource assignments, risks, customer commitments, project reporting, and transition to ongoing support.
- Establish and continuously improve scalable delivery methodologies, governance practices, standard work, tools, and performance expectations.
- Coach, develop, and retain a high-performing team of IT professionals, project managers, and technical consultants.
- Set clear role expectations, performance standards, development plans, and accountability measures for individuals and teams.
- Lead capacity planning and balance resources across informatics projects and instrument installations based on customer priorities, technical requirements, team capacity, financial commitments, and delivery risk.
- Own the financial and operational performance of the professional services portfolio, including revenue forecasting, utilization, project margin, cost-to-complete, scope management, resource capacity, and forecast accuracy.
- Establish consistent project reporting, monitor portfolio and project health, and intervene when engagements experience delays, resource constraints, cost overruns, scope concerns, technical challenges, or customer dissatisfaction.
- Lead significant customer escalations and project recovery efforts, including root-cause assessment, corrective action planning, and follow-through.
- Build trusted-advisor relationships with hospital, health system, laboratory, IT, and clinical leaders.
- Partner with Sales, Finance, Product Management, Engineering, Customer Success, and other functions to improve scoping, delivery, customer outcomes, and business performance.
- Identify recurring causes of project delays, installation backlogs, rework, and margin erosion and lead continuous-improvement initiatives to increase delivery consistency, capacity, and scalability.
- Build technical, project-management, and leadership bench strength to support growth, succession planning, and organizational transformation.
Required Experience and Qualifications
- Bachelor’s degree in information technology, computer science, engineering, healthcare informatics, business, or a related field, or an equivalent combination of education and relevant experience.
- Twelve or more years of progressive experience in healthcare implementation services, professional services, project or program management, technical consulting, instrument installation, or enterprise solution delivery.
- Demonstrated experience leading customer-facing professional services, implementation, installation, project-management, or technical consulting teams.
- Proven success delivering complex healthcare technology projects and instrument installations within hospitals, health systems, laboratories, or other regulated healthcare environments.
- Experience managing the financial and operational performance of a professional services portfolio, including revenue, utilization, project margin, cost-to-complete, scope, resource capacity, and forecasting.
- Demonstrated ability to manage a portfolio of concurrent informatics projects and instrument installations, including capacity planning, resource allocation, project reporting, risk management, and delivery against customer, contractual, and financial commitments.
- Proven experience hiring, coaching, developing, and retaining IT professionals, project managers, and technical consultants.
- Experience developing and implementing project governance, capacity-planning processes, portfolio reporting, operating metrics, delivery methodologies, and standard work.
- Demonstrated ability to establish trusted-advisor relationships with senior customer stakeholders and lead escalation management and project recovery efforts.
- Experience leading professional services organizations through growth, operating-model improvement, process transformation, or significant organizational change.
- Strong executive communication, problem-solving, negotiation, and cross-functional leadership skills.
Preferred Experience and Qualifications
- Experience with point-of-care diagnostics, laboratory informatics, middleware, healthcare data-management platforms, medical-device connectivity, diagnostic-system implementations, and instrument installation programs.
- Experience with enterprise software integration, interfaces, networking, cybersecurity, data migration, validation, workflow design, and transition to support.
- Experience managing geographically dispersed teams, contractors, external partners, or third-party implementation resources.
- Master’s degree in business, healthcare administration, information technology, engineering, healthcare informatics, or a related field.
- PMP, PgMP, ITIL, Prosci, Lean, Six Sigma, or another relevant professional certification.
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$165,490 - $227,546
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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