Top 228 Enterprise customer success Jobs in Providence, Ri

Enterprise Customer Success Manager
MSC Industrial Supply Co. —Providence, RI
- $62,416 - $98,082 a year
- Full-time
- Up to 50% travel
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Health insurance
9d
Customer Success Manager
Atominvest —Providence, RI
- $80,000 - $100,000 a year
- Full-time
- Office
- Senior level
- Commercial
Instructional Designer I - REMOTE
Ryder System —Providence, RI
- $65,000 - $75,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Disability insurance
- Health insurance
Medical Records Clerk
Brown University Health —Providence, RI
- $18.00 - $27.13 an hour
- 8 hour shift
- Microsoft Excel
- Hospital
- Inpatient
3d
Engineer II/III/Principal - Enterprise Standards
PPL Services Corporation —Providence, RI
- Part-time
- Engineering
- Presentation skills
- Doctor of Philosophy
Management Trainee - Milford area
Enterprise Mobility —Milford, MA
- $56,000 a year
- Urgently hiring
- 18 years or older
- Military
- Office
- Profit sharing
- Paid holidays
Compliance & Ethics Principal / Senior Compliance & Ethics Principal
PPL Services Corporation —Providence, RI
- Part-time
- Hybrid work
- 11+ years
- Office
- Master's degree
Executive Director, Customer Success Operations
CVS Health —Woonsocket, RI
- $131,500 - $303,195 a year
- Full-time
- 11+ years
- Product management
- Fair chance
- Health insurance
- Dental insurance
President Professional Services
UNFI —Providence, RI
- $249,000 - $423,300 a year
- Full-time
- Remote
- 11+ years
- Residential
- Master's degree
- Health savings account
- AD&D insurance
Quick Apply
Principal Client Partner, Enterprise Sales - New England
T-Mobile USA, Inc. —East Providence, RI
- $119,700 - $360,000 a year
- Full-time
- Hybrid work
- 18 years or older
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Cashier
East Side Enterprise —East Greenwich, RI
- $16.00 - $17.50 an hour
- Part-time
- Computer literacy
- Pass drug screening
- Ability to lift 50 pounds
Quick Apply
1d
Therapy Development Specialist, Pelvic Health - New England
Medtronic —Providence, RI
- $125,000 a year
- Full-time
- Remote
- Up to 50% travel
- Mid-level
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Enterprise Account Executive - Gaming/Casino
Agilysys —Providence, RI
- $100,000 - $230,000 a year
- Remote
- Hospitality
- Up to 50% travel
- 5 years
Surgical Account Manager (Providence RI)
Medtronic —Providence, RI
- $75,000 a year
- Full-time
- Remote
- Surgery
- High school diploma or GED
- Driver's License
- Health savings account
- Employee stock purchase plan
Payroll Analyst
Brown University Health —Providence, RI
- $23.11 - $38.16 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
Mgr-Customer Operations
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Excel
- 6 years
- Bachelor's degree
Credit and Collections Specialist
Taco Family of Companies —Cranston, RI
- Full-time
- Hybrid work
- 5 years
- ERP systems
- Research
- Tuition reimbursement
- Work from home
Quick Apply
Sr Mgr, Product Manager (Aetna One Advocate)
CVS Health —Providence, RI
- $106,605 - $260,590 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
11d
Corporate Strategy Consulting Associate
CSAA Insurance Services, Inc. —Pawtucket, RI
- $129,825 - $173,150 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- High school diploma or GED
- 401(k) matching
2d
Environmental Services Aide II
Brown University Health —Providence, RI
- $18.04 - $28.46 an hour
- 8 hour shift
- Acute care
- English
- Ability to lift 50 pounds
- On-the-job training

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Enterprise Customer Success Manager

MSC Industrial Supply Co. -
Providence, RI

Apply Now

Job Details

Full-time
$62,416 - $98,082 a year
9 days ago

Benefits

Paid holidays
Health insurance
Tuition reimbursement

Qualifications

Customer communication
Stakeholder engagement
Data visualization software proficiency
Customer relationship building
Safety protocol adherence
Personal protective equipment (PPE) adherence
Sales management systems proficiency
Managing projects
CRM system proficiency
Productivity software
Financial data analysis tools
Data analysis software

Full Job Description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21171

Employment Type : Full Time

Job Category : Sales

Work Location : Providence, RI

BRIEF POSITION SUMMARY:

The Enterprise Customer Success Manager is a critical role focused on maximizing revenue, retention, profitability, and ROI within high-value National Account locations . Serving as the primary relationship owner at the location level, this role ensures seamless delivery, strong engagement, and ongoing growth. The Customer Success Manager proactively manages account health, monitors contractual and financial performance, and champions the customer experience. Acting as the liaison for clients, the position oversees solution implementation, aligns service teams, and builds strong relationships with key decision-makers. Through data-driven analysis, risk management, and cross-functional collaboration, the Customer Success Manager ensures accounts deliver sustainable profitability and ROI while uncovering opportunities for optimization, upselling, and long-term business expansion.

DUTIES AND RESPONSIBILITIES

Maintain and grow revenue and profitability within assigned National Account locations through proactive account health monitoring and identification of cross-sell and upsell opportunities.
Monitor and evaluate contractual, financial and profitability performance and solution utilization, ensuring accounts meet ROI targets, managing pricing agreements, and seeking optimization opportunities of underperforming solutions.
Serve as the primary point of contact for National Account locations, championing the customer experience, resolving escalated issues, and ensuring seamless execution of solution implementations.
Track and report on account-level KPIs to measure health, adoption, and performance against growth and profitability targets.
Align implementation activities with onsite/VMIS teams and service coverage to ensure consistent delivery and client satisfaction.
Build and maintain relationships with key decision-makers and influencers to deepen account engagement and support long-term business objectives.
Identify potential risks to account performance and profitability, develop mitigation strategies, and escalate issues as needed.
Collaborate with cross-functional teams to ensure account strategies are aligned with business priorities, financial goals, and evolving client needs.
Drive adoption and utilization of contracted solutions to maximize customer value, ROI, and profitability.
Support quarterly business reviews (QBRs), Continuous Improvement Reviews (CIRs) and other strategic planning sessions to evaluate performance and identify growth opportunities.
Onboard new locations within enterprise client accounts, ensuring smooth transition and alignment with contracted solutions.

QUALIFICATIONS

What You Need:

Bachelor's degree or a minimum of eight years of equivalent experience required.
At least two years of progressive growth in job responsibilities required.
Three to four years' experience in account management, customer success, or sales environment.
Excellent written and verbal communication skills.
Excellent relationship building and stakeholder management skills, with the ability to engage decision makers and influencers.
Strong problem solving and analytical skills with the ability to analyze data, identify trends and recommend actionable improvements.
Strong leadership, strategic thinking, and customer service orientation.
Proficiency in CRM software (Salesforce or equivalent) and data analysis tools (Excel, Tableau).
Proficiency in Microsoft Office Suite.
Ability to thrive and manage multiple accounts and projects in a fast-paced, team-oriented environment.

Bonus Points If You Have:

Industrial or manufacturing segment experience preferred

Other Requirements:

A valid driver's license may be required.
Position requires up to 50% of travel
Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods).
Willingness to comply with customer safety and PPE protocols.

This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)

INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $62416 - $98082 with commission opportunities depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.

Apply Now

Refine Your Search

enterprise customer success jobs in providence, ri

Enterprise Customer Success Manager

Customer Success Manager

Instructional Designer I - REMOTE

Medical Records Clerk

Engineer II/III/Principal - Enterprise Standards

Management Trainee - Milford area

Compliance & Ethics Principal / Senior Compliance & Ethics Principal

Executive Director, Customer Success Operations

President Professional Services

Principal Client Partner, Enterprise Sales - New England

Cashier

Therapy Development Specialist, Pelvic Health - New England

Enterprise Account Executive - Gaming/Casino

Surgical Account Manager (Providence RI)

Payroll Analyst

Mgr-Customer Operations

Credit and Collections Specialist

Sr Mgr, Product Manager (Aetna One Advocate)

Corporate Strategy Consulting Associate

Environmental Services Aide II

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