Top 42 Incident manager Jobs in Providence, Ri

Senior Incident Manager
Citizens Financial Group —Johnston, RI
- $100,000 - $135,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Principal Incident Manager
Citizens Financial Group —Johnston, RI
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Manager of Client Safety
Bierman Autism Centers —Cranston, RI
- Full-time
- 5 years
- System design
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Director of Client Safety
Bierman Autism Centers —Cranston, RI
- Full-time
- 5 years
- System design
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Major Incident Response Production Support
Fidelity Investments —Smithfield, RI
- Full-time
- Azure
- Mid-level
- Windows
Director of Safety, Security, and Emergency Management
Sturdy Health —Attleboro, MA
- $101,120.77 - $157,957.62 a year
- Full-time
- CPR Certification
- Hospital
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Planner, Campus Preparedness/Office of Emergency Management (OEM)
University of Rhode Island —Kingston, RI
- $75,000 - $80,000 a year
- Online Application
- Word processing
- Mid-level
- University
Women's Recovery House House Manager
OpenDoors —Providence, RI
- $20 - $25 an hour
- Full-time
- Mid-level
- Residential
- Fair chance
- 403(b) matching
- AD&D insurance
Quick Apply
4h
FSQA Supplier Program Partner
UNFI —Providence, RI
- $63,800 - $115,600 a year
- Full-time
- Remote
- Word processing
- Sanitation
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Assistant Director of Residential Life and Housing
Rhode Island College —Providence, RI
- $70,000 - $75,000 a year
- Weekends as needed
- Spanish
- Writing skills
- English
- Wellness program
- Paid holidays
Sr. IT Manager - Food Safety, Quality and Traceability - Remote
UNFI —Providence, RI
- $114,300 - $220,500 a year
- Full-time
- Remote
- Computer Science
- PMP
- Residential
- Health savings account
- AD&D insurance
Quick Apply
8d
Assistant Chief Information Officer
Rhode Island College —Providence, RI
- $140,000 - $150,000 a year
- Full-time
- Computer Science
- Master's degree
- 8 years
- Wellness program
- Paid holidays
Senior Risk Manager: Payments
Citizens Financial Group —Johnston, RI
- $117,000 - $153,000 a year
- Full-time
- Background check
- 6 years
- Office
- Health insurance
- Dental insurance
Risk Strategy & Operational Resilience- VP
State Street —Boston, MA
- $120,000 - $202,500 a year
- Full-time
- Bachelor's degree
- Mentoring
- Senior level
- Disability insurance
- Health insurance
Database Engineer II
UNFI —Providence, RI
- $70,800 - $132,400 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Residential
- Health savings account
- AD&D insurance
Quick Apply
20h
EHS Manager
Ashland —Assonet, MA
- Full-time
- Microsoft Excel
- Bachelor of Science
- Analysis skills
- Opportunities for advancement
Campus Safety & Security Patrol Officer
Johnson & Wales University —Providence, RI
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
IT Manager
The Arc of Bristol County dba proAbility —Attleboro, MA
- $70,000 - $80,000 a year
- Monday to Friday
- Computer Science
- HIPAA
- Mid-level
Quick Apply
Senior Manager - Software Development Engineering
CVS Health —Providence, RI
- $106,605 - $284,280 a year
- Full-time
- Azure
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Sr. Manager, AI & Automation Engineering - Remote
UNFI —Providence, RI
- $131,400 - $253,600 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
1d

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Senior Incident Manager

Citizens Financial Group -
Johnston, RI

Apply Now

Job Details

Full-time
$100,000 - $135,000 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Opportunities for advancement
Retirement plan

Qualifications

Incident Escalation
Change management
IT support
Cross-functional collaboration
Escalation handling
Cross-functional team management
Project stakeholder communication
Cross-functional communication
Stakeholder management

Full Job Description

Description

Senior Service Management Specialist - Enterprise Incident Manager

Location & Work Arrangement

This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:

Pittsburgh, PA
Johnston, RI
Westwood, MA
Boston, MA
Iselin, NJ

Remote work is not available for this position.

Work Schedule

Full time, 40 hours per week
Monday through Friday
Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.

Position Summary

The Senior Service Management Specialist leads enterprise incident management activities to ensure timely restoration of critical services and minimize business disruption, financial exposure, and reputational risk. This role coordinates high priority incident response across technology, business, risk, legal, communications, and executive stakeholders while maintaining strong governance, clear communication, and adherence to enterprise service management practices.

Key Responsibilities

Lead end to end response for high impact P1 and P2 enterprise incidents, including intake, assessment, escalation, coordination, restoration, and post incident follow up.

Facilitate major incident bridge calls, establish clear ownership, and drive cross functional teams toward timely technical and business recovery.

Serve as the central coordination point for Technology Operations, Risk, Legal, Communications, executive leadership, and other key stakeholders.

Prepare and deliver timely incident communications, executive updates, status summaries, and escalation notices.

Ensure incidents are documented accurately in systems of record, including timelines, decisions, actions, impacts, and recovery milestones.

Enforce incident classification, prioritization, escalation, regulatory, audit, and governance requirements.

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention.

Use incident metrics, trends, and service management data to improve response effectiveness, resilience, automation, and operational maturity.

Support emergency change processes and promote ITIL aligned service management practices in an Agile, fast paced environment.

Required Qualifications

5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline.

Proven experience leading major incident response in a complex enterprise environment.

Experience coordinating technical, business, risk, and executive stakeholders during high pressure operational events.

Strong written and verbal communication skills, including executive level incident communications.

Hands on experience with ServiceNow or an equivalent ITSM platform.

Knowledge of ITIL based incident, problem, change, escalation, and service management practices.

Experience navigating large corporate environments, preferably in a highly regulated industry such as financial services.

Preferred Qualifications

ITIL v3, ITIL 4, or equivalent service management certification.

Experience managing regulatory, cyber, operational risk, or enterprise impacting incidents.

Experience improving incident response through automation, observability, reporting, and process optimization.

Education and Certifications

Bachelor's degree in Computer Science, Business Administration, Management, Information Technology, or a related field preferred.

Additional certifications in incident management, risk management, or service management preferred.

Pay Transparency
The salary range for this position is $100,000 to $135,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Benefits
Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.

https://jobs.citizensbank.com/benefits

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Awards We've Received

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

Disability:IN World's Top Disability Inclusive Business

Glassdoor
Best Place to Work in Consulting, Finance & Insurance

Human Rights Campaign Corporate Equality Index 100 Award

Newsweek America's Most Charitable Company

The Banker's
US Bank of the Year

Apply Now

Refine Your Search

incident manager jobs in providence, ri

Senior Incident Manager

Principal Incident Manager

Manager of Client Safety

Director of Client Safety

Major Incident Response Production Support

Director of Safety, Security, and Emergency Management

Planner, Campus Preparedness/Office of Emergency Management (OEM)

Women's Recovery House House Manager

FSQA Supplier Program Partner

Assistant Director of Residential Life and Housing

Sr. IT Manager - Food Safety, Quality and Traceability - Remote

Assistant Chief Information Officer

Senior Risk Manager: Payments

Risk Strategy & Operational Resilience- VP

Database Engineer II

EHS Manager

Campus Safety & Security Patrol Officer

IT Manager

Senior Manager - Software Development Engineering

Sr. Manager, AI & Automation Engineering - Remote

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