Top 478 Strategic project manager Jobs in Providence, Ri

Manager, Strategic Service Locations
BIK of New England —Milford, MA
- $130,000 - $160,000 a year
- Full-time
- 7 years
- Engineering
- Travel
- Health insurance
Quick Apply
4d
IT Project Manager
E Logic —Woonsocket, RI
- From $90,000 a year
- Contract
- 5 years
- Office
- Bachelor's degree
Quick Apply
Plant Manager - Lubricants & Specialty Chemicals
Kano Laboratories —Fall River, MA
- $80,000 - $150,000 a year
- Full-time
- Engineering
- Product management
- Mentoring
- Dental insurance
- 401(k)
Quick Apply
Grant Writer
Amos House —Providence, RI
- $65,000 - $80,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
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Digital Banking Systems Analyst
SCU Credit Union —Brockton, MA
- $72,000 - $85,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Research
- Health insurance
- Dental insurance
Quick Apply
10d
Marketing Manager
Amica Mutual Insurance Company —Lincoln, RI
- Full-time
- Hybrid work
- Background check
- Office
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Project Development Manager - Healthcare
Consigli Construction —Milford, MA
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Technical Sales Manager - Aerospace & Defense
Plansee USA LLC —Franklin, MA
- $90,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Marketing
HVAC Service Manager
ComTec Consultants Inc —Lincoln, RI
- $67,152.98 - $90,000.00 a year
- Full-time
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Relocation assistance
- Health insurance
Quick Apply
2d
Experienced Landscape Construction Project Manager
Landscaping by Greenscape —East Taunton, MA
- From $100,000 a year
- Full-time
- Spanish
- Civil engineering
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply
Business Development Manager
J.F. Brennan Company, Inc. —North Kingstown, RI
- Construction site
- Marketing
- 5 years
- Profit sharing
- Health insurance
Quick Apply
Human Resources Specialist - Part Time
The Blackstone Valley Community Action Program (BVCAP) —Pawtucket, RI
- $32 - $38 an hour
- Extended hours
- Background check
- Microsoft Excel
- English
- Paid holidays
- Health insurance
Quick Apply
Bilingual HR Generalist
Ocean State Job Lot —North Kingstown, RI
- $60,000 - $70,000 a year
- Monday to Friday
- Hybrid work
- Spanish
- Employment & labor law
- English
- Health insurance
- Dental insurance
Senior Human Resources Business Partner
Insource Services —Woonsocket, RI
- $70,470 - $105,706 a year
- Full-time
- Hybrid work
- Spanish
- English
- Bachelor's degree
- Dental insurance
- Flexible spending account
Quick Apply
2d
Senior Manager Electric Energy Procurement
PPL Services Corporation —Providence, RI
- Part-time
- Hybrid work
- Office
- Finance
- Analysis skills
Electrical Engineering Coordinator
Genesis Technical Staffing —North Kingstown, RI
- 5 years
- System design
- Office
Quick Apply
Lincoln Project Manager
Prysmian Group —Lincoln, RI
- Full-time
- Mid-level
- Neurology
Senior Director Lean - Strategic Priorities
UNFI —Providence, RI
- $160,400 - $259,500 a year
- Full-time
- Remote
- Inventory management
- Engineering
- 11+ years
- Health savings account
- AD&D insurance
Quick Apply
Manager Client Implementation
Blue Cross and Blue Shield of RI Careers —Providence, RI
- $102,300 - $163,700 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Loan repayment program
- Dental insurance
8d
Senior Project Manager
Veteran Technology Leaders, LLC —Providence, RI
- $110,000 - $150,000 a year
- Contract
- Hybrid work
- Background check
- Doctor of Philosophy
- Senior level
Quick Apply
8d

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strategic project manager jobs near providence, ri

Manager, Strategic Service Locations

BIK of New England
Milford, MA

Quick Apply

Job Details

Full-time
$130,000 - $160,000 a year
4 days ago

Benefits

Health insurance

Qualifications

Customer retention
Technical support
Customer support
Industrial equipment
Training & development

Full Job Description

Position Summary

The Manager of Strategic Service Locations is responsible for developing, managing, and expanding the company's North American network of independent service partners to support customers throughout the lifecycle of crane and lifting equipment. This position establishes service standards, develops field service procedures, identifies and qualifies new service partners, and ensures consistent delivery of high-quality technical support across all authorized service locations.

The role serves as the primary liaison between the manufacturer and its strategic service network, driving operational excellence, customer satisfaction, safety, and long-term business growth.

Key Responsibilities

Strategic Network Development

Develop and execute the strategy for expanding and optimizing the North American independent service network.
Identify, recruit, evaluate, and onboard new strategic service partners in targeted markets.
Conduct due diligence to assess potential partners' technical capabilities, financial stability, safety performance, facilities, staffing, and customer service standards.
Negotiate service agreements and establish performance expectations with authorized partners.
Regularly evaluate existing partners and recommend improvements, expansion opportunities, or network changes.

Service Standards & Field Operations

Develop, implement, and maintain the company's Field Service Manual, including:
Standard operating procedures
Safety requirements
Service quality expectations
Inspection procedures
Warranty administration
Documentation standards
Technician certification requirements
Customer communication guidelines
Standardize service practices across all authorized locations.
Ensure compliance with company policies and applicable OSHA, ANSI, CMAA, and regional regulations.
Lead continuous improvement initiatives to enhance service quality and operational consistency.

Partner Management

Serve as the primary relationship manager for all independent service locations throughout North America.
Conduct regular business reviews and performance evaluations.
Monitor key performance indicators, including:
Customer satisfaction
Response times
First-time fix rates
Warranty performance
Safety compliance
Technician training and certification
Provide coaching, technical guidance, and operational support to partner organizations.
Coordinate corrective action plans when performance standards are not met.

Training & Technical Support

Coordinate technical training and certification programs for partner technicians.
Ensure partners maintain current knowledge of products, safety requirements, and service procedures.
Collaborate with engineering, manufacturing, and product support teams to communicate product updates and technical improvements.

Business Development

Collaborate with sales and regional leadership to identify service opportunities that support equipment sales.
Expand preventive maintenance, inspection, modernization, and aftermarket service offerings throughout the network.
Assist strategic partners in growing their local service business while maintaining manufacturer standards.

Continuous Improvement

Analyze service data and customer feedback to identify trends and opportunities for improvement.
Recommend enhancements to service procedures, documentation, and partner support programs.
Develop best practices that improve consistency, efficiency, and customer satisfaction across the service network.

Qualifications

Bachelor's degree in Business, Engineering, Industrial Technology, Operations Management, or a related field preferred.
7–10 years of experience in industrial field service, material handling, crane manufacturing, heavy equipment, or a related industry.
Experience managing dealer, distributor, or independent service networks.
Demonstrated success developing service programs and operational standards.
Strong understanding of field service operations, maintenance practices, and customer support.
Experience writing technical procedures, service manuals, or operational documentation.
Excellent leadership, communication, negotiation, and relationship management skills.
Ability to travel throughout North America (approximately 40–60%).

Preferred Qualifications

Knowledge of OSHA, ANSI, CMAA, ASME, and applicable safety standards.
Experience conducting service audits and partner assessments.
Lean, Six Sigma, or continuous improvement experience is an asset.

Core Competencies

Strategic Planning
Partner Relationship Management
Field Service Operations
Technical Documentation
Business Development
Operational Excellence
Safety Leadership
Continuous Improvement
Project Management
Communication and Negotiation
Customer Focus

Key Performance Indicators (KPIs)

Geographic coverage of the North American service network
Partner performance and compliance scores
Customer satisfaction and retention
Service response times
Warranty claim performance
Technician certification completion
Growth in service revenue
Network expansion and partner retention
Field service manual implementation and compliance
Audit results and safety performance

Reporting Relationships

Reports To: Director of Service

Direct Reports: Two administrative techs

Key Internal Relationships:

Executive Leadership
Operations
Engineering
Finance
Marketing

Pay: $130,000.00 - $160,000.00 per year

Benefits:

Health insurance

Willingness to travel:

75% (Required)

Work Location: In person

Quick Apply

Refine Your Search

strategic project manager jobs in providence, ri

Manager, Strategic Service Locations

IT Project Manager

Plant Manager - Lubricants & Specialty Chemicals

Grant Writer

Digital Banking Systems Analyst

Marketing Manager

Project Development Manager - Healthcare

Technical Sales Manager - Aerospace & Defense

HVAC Service Manager

Experienced Landscape Construction Project Manager

Business Development Manager

Human Resources Specialist - Part Time

Bilingual HR Generalist

Senior Human Resources Business Partner

Senior Manager Electric Energy Procurement

Electrical Engineering Coordinator

Lincoln Project Manager

Senior Director Lean - Strategic Priorities

Manager Client Implementation

Senior Project Manager

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