The Open Access Clinical Team Leader provides oversight, management, and clinical supervision to assigned clinical staff and provides direct leadership and supervision for all direct reports within open access. The Open Access Clinical Team Leader serves as a member of the leadership team and completes additional administrative activities such as hiring, scheduling, performance reviews, and participating in the CQI process. The Open Access Clinical Team Leader also manages open access staff schedules, provides coverage as needed, and is responsible for the ongoing training and development of their staff.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Provides supervision and leadership to clinical staff, to interns, and to all direct reports within open access
Facilitate individual supervision, group supervision, and team meetings
Participates in the operation of the program within context of the budget including production expectations for all staff
Maintains a client caseload with a production expectation based on ratio of supervisees, other job responsibilities
Participates in the recruitment and selection of staff and maintenance of staffing schedule
Participates in planning and development of clinic services and establishment of policies and procedures within a managed care framework
Ensure staff understand and follow procedures within open access model
Approves timecard and authorizes time off requests in payroll system
Perform all essential functions of the Care Navigator role as needed
Assist and support all functions of the Open Access model as appropriate
Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
Works with and collaborates with other agency systems to ensure the effective and efficient operation of the clinic
Coordinates program services, meetings, and marketing as needed
Participates within the multi-disciplinary team as needed
Member of the CQI committee; participates in CQI activities including program development, program evaluation and outcomes studies
Provides direct clinical services to individuals, families and groups using evidence-based therapy approaches while maintaining production and record keeping requirements
Represents the agency’s interests in the community and builds and maintains professional relationships and connections with community resources and partners
Responsible for the onboarding and ongoing training and development of staff
Provides training and oversees, monitors Relias utilization for their staff
Completes annual performance evaluations for all assigned staff and manages personnel issues
Complete continued education to maintain clinical professional licensure and ensure that licensure remains active
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Occasional travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and Experience
A completed Master’s degree in Clinical Social Work, Clinical Mental Health Counseling or Clinical Psychology or other clinical licensure eligible degree program is required. Must demonstrate cultural humility, with an understanding of ethnic, cultural, and/or linguistic considerations for populations served. This individual must be independently licensed with an LICSW, LMHC or LMFT in the state of Massachusetts with three years of full-time or the equivalent part-time post licensure experience in a mental health setting. Must have at least 2 years of experience working with children or families. Prior supervisory experience preferred.
Cultural Competency Qualifications:
Awareness of personal attitudes, beliefs, biases, and assumptions about others
Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
Cultural knowledge of key populations that will be served to address disparities in service delivery
Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
Benefit eligible at 20+ hours per week
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Wellworks for You (Employee Wellness)
2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
Tuition reimbursement – Up to $1,500 per calendar year
Professional Licensure reimbursement (LICSW, LMHC)
Flexible spending accounts – save on medical expenses and dependent care!
401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
100% Employer paid Life Insurance
100% Employer paid Long Term Disability and AD&D
24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!
Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.
