Top 152 Workforce management Jobs in Providence, Ri

Workforce Supervisor
AAA Northeast —Providence, RI
- $66,500 - $83,500 a year
- Overtime
- Supervising experience
- Travel
- Senior level
- Wellness program
- Health insurance
Quick Apply
Warehouse Supervisor, Nights (Warehouse)
Martignetti Companies —Taunton, MA
- $65,000 - $75,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Service Manager
Cal Supply Company, Inc. —Cranston, RI
- $75,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Mind & Memory Director
Benchmark Senior Living —Warwick, RI
- $65,000 - $70,000 a year
- Full-time
- Customer service
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
11d
Manager, Testing Laboratories
Rhode Island Blood Center —Providence, RI
- $106,000 - $116,000 a year
- Overtime
- Bachelor of Science
- Writing skills
- Bachelor's degree
Workforce Management Solutions Architect - Techo-Functional
CVS Health —Providence, RI
- $106,605 - $284,280 a year
- Full-time
- Bachelor's degree
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Coordinator II, Resource Planning
Liberty Utilities —Fall River, MA
- $28.63 - $42.95 an hour
- Overtime
- Microsoft Excel
- Mid-level
- Office
- Free parking
- Employee assistance program
Human Resource Assistant
Scituate School Department (RI) —Clayville, RI
- Full-time
- In person
- High school
- Office
- Typing
Director of Operations Order Processing
Numotion —Taunton, MA
- $70,000 - $100,000 a year
- 8 hour shift
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Human Resources Partner
Providence School District —Providence, RI
- $88,074 - $90,497 a year
- Full-time
- Bilingual
- School experience
- Research
Bilingual Human Resources Partner
Providence Public Schools —Providence, RI
- $86,348 - $88,723 a year
- Full-time
- Bilingual
- School experience
- Research
Quick Apply
UKG Pro WFM Administrator
Bally's Corporation —Providence, RI
- $80,000 - $85,000 a year
- Customer service
- Employment & labor law
- Mid-level
Quick Apply
Group Supervisor, Fulfillment Center
Walgreens —Mansfield, MA
- $63,100 - $101,200 a year
- Spanish
- HIPAA
- English
Security Operations Support Manager
Allied Universal —West Warwick, RI
- $65,000 - $71,000 a year
- Full-time
- Military
- High school diploma or GED
- Team management
Quick Apply
Workforce Program Delivery Manager
Community College of Rhode Island —Lincoln, RI
- $68,000 - $74,000 a year
- Mid-level
- 3 years
- Business development
4d
Director of Strategic Initiatives & Product Management – Growth Analytics
CVS Health —Providence, RI
- $144,200 - $288,400 a year
- Full-time
- Finance
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Operations Manager
Amazon.com Services LLC —Taunton, MA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Next 150 Operations Manager
Next 150 Construction, LLC —Providence, RI
- $215,000 - $300,000 a year
- Full-time
- Construction site
- Engineering
- 11+ years
Sr. Operations Manager
Amazon.com Services LLC - A57 —Johnston, RI
- $135,000 - $182,700 a year
- Weekends as needed
- Engineering
- Mentoring
- Recruiting
- AD&D insurance
- Health insurance
Supervisor, Sample and Reagent Management
Rhode Island Blood Center —Providence, RI
- $59,000 - $69,000 a year
- Full-time
- Microsoft Office
- High school diploma or GED
- Mentoring

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Workforce Supervisor

AAA Northeast -
Providence, RI

Quick Apply

Job Details

Full-time
$66,500 - $83,500 a year

Benefits

Wellness program
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching

Qualifications

Team leadership
Supervising experience

Full Job Description

As a member of a centralized workforce management staff, this position will be responsible for support of designated Workforce teams and departments to ensure appropriate staffing levels. Supervises, plans, organizes and monitors the activities of the Workforce Schedulers. Monitors the intraday performance to impact the load balancing requirements and direct the team to make necessary adjustments daily adjustments to meet service level targets. Activities are performed to optimize scheduling while exceeding our standards of member service.

What you will do:

Oversees the Workforce Schedulers team in the utilization of the WFM software package, the updating intraday days schedules within designated business line as real time impacts occur. Responsible for development, implementation, and regular review/updates of the communication and reaction strategies to utilize when staffing issues are identified and adjustments are required. Supervising the activities of the Workforce Schedulers team, ensures that AAA policies are followed, develop and providing training/support.
Oversees the comparison of call forecasts with actual results, including staff adherence to work schedules, to examine variances. Proactively identify and escalate scheduling gaps within the day.
Oversees the establishment of communication channels regarding events that impact call center workload and other designated business lines. Oversees the communication of necessary adjustments to workforce requirements based on dynamic forecasts and re-forecasting when necessary. Supervises the completion of proactive scheduling of other essential activities such as training, meetings, and overtime.
Identifies contact volume trends and averages on a weekly, monthly, quarterly, and seasonal basis; reports the workload trends and staffing requirements to management and executive leadership teams. Assists in the evaluation of hiring and training needs and develops key inputs for budgeting and staff planning.
Work closely and in collaboration with other inter-departmental stakeholders.

What You Will Need

Associate's Degree Business or other relevant area of study required or
3-4 years of additional relevant experience required
5+ years Relevant Experience required
2+ years Real Time Scheduling experience required
2+ years Leadership Experience required

Why AAA Northeast

Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.
Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

Award-Winning: We’ve been named as a Top Employer for the last 7 years
Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.

We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Quick Apply

Refine Your Search

workforce management jobs in providence, ri

Workforce Supervisor

Warehouse Supervisor, Nights (Warehouse)

Service Manager

Mind & Memory Director

Manager, Testing Laboratories

Workforce Management Solutions Architect - Techo-Functional

Coordinator II, Resource Planning

Human Resource Assistant

Director of Operations Order Processing

Human Resources Partner

Bilingual Human Resources Partner

UKG Pro WFM Administrator

Group Supervisor, Fulfillment Center

Security Operations Support Manager

Workforce Program Delivery Manager

Director of Strategic Initiatives & Product Management – Growth Analytics

Operations Manager

Next 150 Operations Manager

Sr. Operations Manager

Supervisor, Sample and Reagent Management

I want to receive the latest job alert for workforce management in providence, ri

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